I’m trying to use your service to send and receive money back home. I’m struck by the lack of support; they could at least have provided some. My question is quite simple: how do I change the interfac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sometimes it happens that the program disconnects and you have to re-register. And after viewing the temporary password SMS, it disconnects again. However, this helps to solve one call to the customer... See more
Company replied
I have been using Paysera for few years now, and I highly recommend. What I like: - Low Fees - Good user experience - Good quality customer service and fast response time - Thanks to clear c... See more
Company replied
The best support experiences are the ones you have nothing to say about, you hop on, explain your problem, get it fixed. And that's exactly what happened in my case with Youcef (apologies if I missp... See more
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Company details
Written by the company
Paysera is a licensed electronic money institution providing online payment services globally. It has developed the Paysera system which offers simple and convenient methods to perform payments at lower rates and faster than at a bank. Due to a wide network of partners all over the world, all international payments in the system are performed at local rates. This way they cost up to 100 times less than international transfers at banks. The multi-currency Paysera account is free and offers low exchange rates. Paysera offers payment solutions for private and business clients all over the world. Payments can be collected via Paysera, different banks, bank link, payment cards, SMS, and other payment systems. Paysera presents a modern approach to banking services. Registration to the system is easily performed online. Clients can also use a handy Paysera mobile wallet. It allows to make instant payments via QR codes and transfers to friends by phone numbers or e-mails. Follow us on Facebook: https://www.facebook.com/paysera.international/n
Contact info
Pilaitės pr. 16, LT-04352, Vilnius, Lithuania
- +442080996963
- support@paysera.com
- www.paysera.com
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Worst company every they restricted my…
Worst company every they restricted my account after receiving my founds. They also want me to wait up to 30 days to send them in my bank account. Avoid them!
May 21, 2026
Unprompted review
Reply from Paysera
Hello,
We are truly sorry for the frustration and inconvenience this situation has caused you.
As a regulated financial institution, Paysera is legally required to perform security checks and verify incoming funds. When an account is restricted, these internal and legal review processes can take time, and a standard period of up to 30 days may be required to process the return of funds to a verified bank account in your name.
We understand how stressful it is to have your funds delayed, and we want to assure you that we do not hold funds longer than necessary to complete the legally required procedures.
To check the exact status of your account and expedite the process, please contact our compliance and support team directly at support@paysera.com from your registered email address.
Thank you for your patience as we work to resolve this matter in accordance with regulatory standards.
Very friendly and efficient service
Very friendly and efficient service, my issue was fully resolved during the call.
May 25, 2026
Unprompted review
Reply from Paysera
Hello! Thank you very much for your feedback. We are glad to hear that. Providing a smooth and prompt experience is always our top priority.
Thank you for choosing Paysera
Highly recommend
I have been using Paysera for few years now, and I highly recommend.
What I like:
- Low Fees
- Good user experience
- Good quality customer service and fast response time
- Thanks to clear communications, everything feel smooth.
Thank you for your service, 5 stars is well earned.
May 25, 2026
Unprompted review
Reply from Paysera
Hello! Thank you very much for your feedback. We are glad to hear that. Providing a smooth and prompt experience is always our top priority.
Thank you for choosing Paysera!
Fast and efficient.
May 25, 2026
Unprompted review
Reply from Paysera
Hello! Thank you very much for your feedback. We are glad to hear that our service was fast and efficient for you. Providing a smooth and prompt experience is always our top priority.
Thank you for choosing Paysera!
The support Zakaria was amazing he…
The support Zakaria was amazing he helped me with my problem very good support appreciate you
May 24, 2026
Unprompted review
Reply from Paysera
Hello! Thank you so much for your kind words. We are thrilled to hear that you had a positive experience.
We appreciate your feedback and thank you for choosing Paysera!
Very polite employee.
May 21, 2026
Unprompted review
Reply from Paysera
Hello! Thank you so much for your kind words. We are thrilled to hear that you had a positive experience.
We appreciate your feedback and thank you for choosing Paysera!
Very friendly and professional service
Very friendly and professional service. Aleksandras clearly explained the transaction fees and helped me find nearby ATMs. When the call got disconnected, he called back himself and continued the unfinished conversation, making sure all the information was provided. I was very satisfied with the quality of the support.
May 20, 2026
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are very glad to hear that!
questionnaire KYC disatisfied
it has been 2 days since I submitted my application, and the status still says:
“Your KYC questionnaire is under review. We will notify you about the status and the possibility of using Paysera services in a separate email once your questionnaire is verified.” if account opening takes such time, how will you serve your customers,its really sad
May 16, 2026
Unprompted review
Reply from Paysera
Hello. We understand your frustration regarding the waiting time. it can sometimes take longer depending on the volume of applications or the need for additional verification. We apologize for the delay.
Please contact us at support@paysera.com from your registered email address, and our compliance team will check the status of your questionnaire to help speed up the process.
very good and very helpful service
very good and very helpful service
they solved my problem in few munits, best bank service-client ever !
May 19, 2026
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
Customer service is quick and straight…
Customer service is quick and straight to the point, never had any problem
May 19, 2026
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
Paysera is amazing bank system with amazing workers
This Bank System is super Amazing
Is Worth Bank with , I could be bold enough to say , they re the best banking system with Amazing support system service....
May 19, 2026
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
A merchant using Paysera (UAB Opas)
A merchant using Paysera (UAB Opas / randam.lt) took my money (Order #7836, Paysera ID: R675260825) but never delivered the goods. Paysera support ("Artūras") refused to freeze the funds, claiming they couldn't do anything.
Now, Swedbank’s fraud prevention department has officially confirmed that this merchant's Paysera account is completely drained ("No funds available for return") and has sent an official systemic warning to Paysera.
An official investigation has been launched by the State Consumer Rights Protection Authority (VVTAT, Case #VTIS-S-2026/5-45) and the State Tax Inspectorate (VMI).
Why is Paysera still processing payments for a known fraudulent entity with emptied accounts? Fix this and stop enabling scams.
April 9, 2026
Unprompted review
Reply from Paysera
Hello, Thank you for sharing your feedback. We sincerely regret the negative experience you had with the merchant UAB Opas (randam.lt).
We would like to clarify that Paysera acts strictly as a payment gateway provider. As a financial institution, we take all reports of non-delivery extremely seriously. Please be assured that upon receiving your report, we immediately took the appropriate regulatory measures.
Due to strict data privacy and legal regulations, we cannot disclose specific internal actions, account statuses, or the details of our compliance investigations to third parties.
We are fully prepared to cooperate and provide all necessary information to official authorities in response to their inquiries to help resolve this situation.
Excellent app i use it for a long time
July 18, 2025
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
Customer service
May 17, 2026
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
After my call received calll back and…
After my call received calll back and the problem was resolved
May 14, 2026
Unprompted review
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
Reply from Paysera
Hello! Thank you for your feedback. We are always working to provide a reliable service and a smooth experience for all our users.
Reply from Paysera
Hello, We are glad to hear that our support was helpful! Thank you for your feedback, and we look forward to assisting you again.
Reply from Paysera
Hello! Thank you so much for your feedback. We're always striving to improve our services and ensure your satisfaction.
You definitely made my day better
You definitely made my day better! Special thanks to Yousef for his exceptional support. The communication was very respectful, and I felt genuinely heard and supported. Thank you, Yousef, and the Paysera team, for the great support!
May 12, 2026
Unprompted review
Reply from Paysera
Hello! Thank you so much for your feedback. We're always striving to improve our services and ensure your satisfaction.
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