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Rated 5 out of 5 stars

I recently ordered two Synology HAT3310-16T 16TB drives from PC-Canada and the experience was genuinely impressive from the very first email. Ian answered every question I had quickly and... See more

Company replied

Rated 1 out of 5 stars

I bought a motherboard Jan 10th while it was in stock, they had a problem with my credit card and delayed the payment that's fine happens all the time. What's not ok was my order getting back ordered... See more

Rated 5 out of 5 stars

My thanks to Dave Park and PC Canada. Our company has purchased over 240 orders from them over the past three years and the experience has been so much better than dealing with the International v... See more

Company replied

Rated 1 out of 5 stars

I recommend never EVER doing business there. They often threaten to cancel your order before shipping f you don't pay extra because they say the prices has increased. This is illegal practices. This c... See more

Company details

  1. Computer and Accessories Store
  2. Computer Wholesaler

Written by the company

At PC-Canada, our vision is simple: to become the premier Canadian online electronics seller by providing an unparalleled selection of the very best IT products, an unbeatable shopping experience, prompt shipping and exceptional customer service. Our total commitment to customers empowers us to work closely with every customer.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

233 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t trust this company

Don’t trust this company. Merchandise is “old models” this is why it’s a little cheaper.
READ the return policy. Once you open it, they will not take it back! Even if you have not plugged it in.
Stay away and shop from a real store in your community with flexible return policy and people to serve you.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

DON'T BUY FROM HERE

This is the 2nd time PC-Canada have shafted me!
I tried to return items and was told, get the form in today which i did and then heard nothing for a week and then told sorry it's too late. Company is a joke, their policies are a joke.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Misleading, greedy and shady company. Stay away!

Purchased online a power supply from them during Black Friday. They wrote me back 2 days later asking for an email confirmation because they want to charge me the regular price blaming my purchase being outside of their working hours. They are clearly oblivious of what online shopping is.

November 27, 2023
Unprompted review
Rated 1 out of 5 stars

Mispacked Equipment and Horrid Customer Service

Purchased over $20k of equipment from PC-Canada, including 2 thermal printers. They both arrived with no power supply cords or voltage converters (both packages!), making the machines inoperable. PC-Canada, after 3 days of not responding, made the brilliant decision that since 30 days had expired since purchase the items wasn't warrantied. Warranty? They didn't even pack it right. Not stuck for 3 days trying to find the unique style of power supply required for these devices. Unbelievable. Will never use them again.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

No problems returning an item and getting a refund.

I had to cancel a purchase just after the item had shipped, After contacting PC-Canada there was great communication and the will to help. The item was returned and the amount refunded. Throughout the process there was great communication and my issue was resolved to my fullest satisfaction. Thank you PC-Canada.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Ordering from here was easy

Ordering from here was easy - and they had availability when I could not find the ink elsewhere - they were able to ship it out way faster than through our normal channels - will definitely use them again!!!

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor communication with shipping…

Very poor communication with shipping and after a week of numerous emails for over a week it was suggested we have shipping company to send back and reorder.

October 12, 2023
Unprompted review
PC-Canada.com logo

Reply from PC-Canada.com

Hi Rick,

Thank you for taking the time to share your recent experience, and we truly appreciate your valuable feedback.

We deeply regret any inconvenience and frustration you've encountered in relation to your order, specifically the challenges with the delivery of your high-value item that required a signature. It's clear that our communication and the subsequent handling of the situation did not meet your expectations, and for that, we sincerely apologize.

In an effort to provide a swift resolution, we explored the possibility of holding the item at the courier's depot. Unfortunately, due to the nature of the product, this option was not viable. Thus our next option was an alternative delivery method, including a return and free shipping to a business address. We are genuinely sorry that this solution was not satisfactory for you.

Rated 5 out of 5 stars

Great Service

The price was the lowest that I could find. The FedEx delivery was super quick. The product arrived with no damage.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and Easy experience

I've ordered (3) Busy stick from PC-Canada, first of all they were the cheapest in term of price, the process for ordering went really easy, ship within a few hours, and receive at home 2 days after. Great experience!

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Very good support

I m always surprised how the team can reply so quickly to our questions. I thought I received the wrong product, I start a chat an someone did all the verifications and finaly everything was in order.

September 29, 2023
Unprompted review

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