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Rated 1 out of 5 stars

I placed an order with PCA Blanks and it was a nightmare from start to finish. Not only did they fail to deliver on time, but when I contacted them about the missing items, the response was rude and... See more

Rated 1 out of 5 stars

Horrendous customer service. Avoid at all costs. Ordered several times giving benefit of the doubt and most orders had something wrong or missing. After sending me the wrong products and me returning... See more

Company replied

Rated 5 out of 5 stars

PCA are one of the best craft blank suppliers in the business - not only is everything ready to ship and dispatched extremely quickly but the customer service and support is fab. Always going above an... See more

Rated 5 out of 5 stars

Absolutely fantastic staff, stock and business. Always extremely helpful, so friendly and patient when helping me with my orders, answering questions and helping keep my anxiety in check whilst being... See more

Company details

  1. Handicrafts Wholesaler

Written by the company

we are one of the biggest craft blanks suppliers in the uk we offer a massive range of craft blanks for crafters to personalise


Contact info

3.0

Average

TrustScore 3 out of 5

80 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrendous customer service

Horrendous customer service. Avoid at all costs. Ordered several times giving benefit of the doubt and most orders had something wrong or missing. After sending me the wrong products and me returning them I’m now being refused a refund after they have breached my consumer rights. Currently opening a legal case against them. DO NOT USE

October 4, 2022
Unprompted review
Pcablanks logo

Reply from Pcablanks

hi shane

thanks for your review but can we clear a few things up ?

we did not sent the wrong product we sent a variation of the item, you ordered a red inner mug which normally come with a red handle but on this occasion we did not have them instock as we had the variation which was without the red handle but still a red inner.

you messaged to say that you did not want them , we then agreed for you to return them at our cost and we arranged royal mail to collect , these were then returned to us.

when we processed the refund we discovered that they had not been packed with care and infact put in the same box that you had them delivered in which had 25 tristan's bottles in also so there was lots of space on the box , if you had cut down the sides of the box it would of made it smaller and no room for the mugs to move , due to this 3 out of the 5 mugs came back to us smashed.

we have now refunded you for all of your
mugs and thanked you for your business

all of this could of been avoided if you had just packaged the return so that they would not arrive back to us smashed to pieces

thanks again

Rated 1 out of 5 stars

Ordered from them and didn’t hear for a…

Ordered from them and didn’t hear for a couple of weeks. Got in touch and they said they had sent items, but they wouldn’t provide tracking number and actually avoid answering that question when asked. Then they said it’s at the post office hub and they will resend, but they still wouldn’t give me that old tracking number! Funnily enough the new order arrived a few days later. They were very rude to me about all of this too. They clearly forgot to send my parcel out and then lied about it and was very rude to me.

August 4, 2022
Unprompted review
Pcablanks logo

Reply from Pcablanks

hi Katie , thanks for your review we have reviewed your order and it was sent out the first time via royal mail and you get tracking when it is dispatched via email, we have checked this, and we have actually had to claim from royal mail as the parcel was never scanned once reaching the depot , royal mail will not accept any losses until 10 working days after the shipment has been sent so this is why we had to wait the time we did , we then resent your parcel and you got it a few days later, again thanks for your review but this does not warrent a 1 star review

Rated 5 out of 5 stars

Super easy to navigate the website

Super easy to navigate the website, helpful staff when communicating on there Facebook group, best quality, No1 wholesaler for me, always arrives well packages and the added extras are always lovely

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Saved my bacon... yet again!

Have used this Company many times and have always been over the moon with quality and delivery times etc. but they went out of their way for me on Monday and ill be forever grateful. Keep up the great work!

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

PCA are one of the best craft blank…

PCA are one of the best craft blank suppliers in the business - not only is everything ready to ship and dispatched extremely quickly but the customer service and support is fab. Always going above and beyond to help their customers and bring us more so we can better our own businesses. Truly appreciate them and everything they do!

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

I’ve made 2 orders so far with PCA BLANKS and I have to say I love ordering from here. The orders have come very quickly, well packaged and great quality of products. I’ve recommended them to friends who need bland and I can’t wait to order again with PCA BLANKS.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding company…

I haven't been shopping with PCA Blanks for very long but my experience is that they are extremely professional but also very friendly, it's a family run business and that shows in their care when packing orders, everything comes beautifully packaged, very secure and delivery is extremely quick. If you ever do need to contact them then their customer support is outstanding. Putting it simply, you will not be disappointed.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Quality all round

I've only been using PCA Blanks for about 6 months now, but in that short time I've placed a few orders. The service received was fast with all items carefully packed. The massive choice, quality and price is amazing. Although I havent used the drop shipping yet it gives me additional items to offer that I wouldn't have room for. I would definitely recommend PCA Blanks for your blanks.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

PCA Blanks

PCA Blanks is my preferred supplier. They have a great supply of blanks, all ready to ship and all are great quality.

They have a shop in my hometown of Doncaster so I tend to pop in, the staff are all lovely and friendly and happy to help.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

The team at PCA are absolutely amazing

The team at PCA are absolutely amazing, they bend over backwards to help you. I messed up with an order for a friend a few weeks ago and I reached out to pca to see if they could help me and within 48 hours they completely sorted it for me. There blanks are top quality and they pack orders perfectly to prevent any damage, they stock literally everything you need which is a big bonus for me as i like to order from one place, shipping is super quick aswell. I honestly couldn't recommend these guys enough 👌

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic items 🤩

I have had a few orders now and haven't had a problem with any of them. Products are fantastic and priced well too.
Keep up the good work 🤩.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company

Have used this company a few times and have had exceptional service, excellent products and very competitive prices. Will definitely use again and again.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

My most preferred supplier

My most preferred supplier, they are fast and should you have any queries are quick to get back to you. All items I have received have been good quality and very well packaged. Thank you

August 9, 2022
Unprompted review

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