Pcworld Reviews 

My 93 year old grandad knows more about computer components than the people these guys hire. Go in there and ask for USB2HAB6 cable and they've got no idea what that even is, even when you ask for a USB to printer they look at you blankly. Not good

Three times I've been into my local, Arnold, Currys PC World and so far not managed to get to speak to anyone. I stood in a queue for 15mins the first time, 20mins the second and 10mins today before I walked out.
Lots of people walking about but when you try and stop them they ignore you.
Two other gentlemen walked out also.
Shame as I was looking at purchasing a new phone and a new laptop.

I'll go elsewhere I suppose but it's a shame when you try and use local stores.

About 9 years I took a PC back to PC World because it was not connecting to the internet (it was about 12 months old) - they took it in to be repaired and eventually came back to me to say the reason it was not working was because I have removed the motherboard. I didn't even know what a mother board was and I would have no idea where it was located. It was clear that it had been removed after I had put it in for repair - lots of hassle but I ended up buying another PC (stupidly from PC world!). However, it has served me well and since buying it I have also bought another laptop and a surface pro. I always take out care support from what used to be called Tech guys. I rarely call on them however in November 2020 I called and the person I spoke with said I have three care plans running and I only needed one! He cancelled two for me. Today I called with a query about my PC and the person I spoke with explained I am not covered for him to offer on-line support with my PC as my cover had been cancelled (he could look at an old laptop however!). I explained that I had been advised to cancel the other two policies by one of his colleagues - he relented and said he could take it back to factory settings for me! Obviously - not an offer I took up... I'll find support elsewhere - Customer service on Tech guys (or care plan as they call it now) used to be extremely good - now I would say...seriously don't bother.

Firstly. Hard sell!!! you look at a TV and get approached by various individuals who refuse to leave you alone. Even when you say you are OK. Harresed to the point where you leave the store. Secondly. You buy a faulty laptop. And take it back the next day. And spend 15minutes arguing for a refund as they demand they will fix it. Overall feelings? I want to burn ur eyes out of ur heads with acid. 0 out of 10.

No customer service that can actually effectively do their job. The phone number is tremendously unhelpful, spoke to three different people - still had issues returning something I had bought simply because of them entering in the wrong dpd address etc not sending the correct email back. Fools.

Shocking after sales customer service. Flouting Consumer Rights Act, stating consumer rights act does not apply when it does, denying that resolution should go through them as the seller instead attempt to divert to manufacturer. customer services on telephone advise to go in store to get issue resolved, staff in store are rude and of no help and bat issue back on to telephone customer services. Curry’s demanding I obtain evidence from manufacturer of fault despite having seen the faulty item in person. Will only accept the faulty item into the repair shop if I sign to say I agree to pay a repair fee.

I recently purchased an AEG Multi-function oven from PC World online. The oven was delivered on the Monday evening as arranged, the delivery guy opened the back of the van and appeared with said oven, no box or wrapping... I asked where the box was and he told me that he had opened the wrong package at the last call and that it was "just araound the corner". I felt sorry for the delivery guys and inspected the oven once they had moved it indoors, it looked okay. Yesterday when it was fitted, we went through the pre-cooking warm up process but towards the end of the cycle, it started making a noise like a fan clipping it's casing. I tried to call PC World but nobody was answering. I called their customer care rep who told me I needed to call AEI for an uplift number and that they (AEG) would put me back in touch with PC World. In the event I was "Repair & Protect" who are Domestic & General I believe, who in turn appear to be who PC World's operatives keep trying to sell unwanted additional service plans for. It's not good enough to send your customers around the mountains in order to get a refund for faulty goods. After much messing about and finally managing to get through to "AEG" I found them to be closed. If you mess up then OWN IT and sort it out, don't antagonise your customers to the point where they no longer want to be your customers. Not happy and NOT using PC World again.

To whom it may concern,
My wife and I went to the store (15.10.2021) to buy a specific TV we had in mind. The price of the TV at the time was £2199 so we were not sure if we should go ahead and buy it or wait for the Black Friday price reduction. However we were misled by not one but two sales advisors stating that the price will remain the same as it had already been discounted by £200 so based on what we had been advised, we went ahead and bought the TV. Hence we have been misled forming into an unfair contract with you. 3 weeks down the line TV is priced at (£1799 present) So when found out about the reduction in price my wife physically went down to the store to explain the situation. The store manager (Manpreet) said there’s nothing he could do at this moment in time as it is too late. Just to reiterate we have been formed into an unfair contract based on what sales advisor told us. I specifically ask for the £400difference. I’m giving you 14 days to respond to this request failing which I will immediately set down an action against your company in court.

I WOULD like to say a Big Thank you to Adam on customer service for his invaluable help with a problem with one of their suppliers very professional He is a great ambassador for his Company

Returned an item I purchased from ebay over three months ago and have still not received a refund despite chasing for nearly three months.

Wish I had read the reviews before I bought anything from comet pc world. I purchased a fridge freezer which was supposedly being delivered today 30/10/21 between 7.15am and 11.15am only to have a phone call this morning at 7.50 am telling me it won’t be in stock until 12/11/21 terrible service after taking the morning of work to receive this delivery. Do yourself a favour and buy elsewhere.

Price Match Guarantee it's just a joke!
PCworld promises on the website is: "Find it cheaper at any UK retailer, online or instore, and we’ll match it.
We price match against any other UK retailer, even if they’re running an offer-code discount.
And if you’ve already bought from us, we’ll give you back the difference, up to 7 days after your purchase."

Well in reality it's not so simple I have tried to use price match in the shop. I was advised to call customer service after purchase. When I called CS I was asked to go to any store and this will be done for me.
I have decided to go and try. Well it did not work even with promise of "price match with any UK retailer" I have find out managers in the store have list of UK retailers they will do price match with. PCworld that is not what I call "any UK retailer" Waste of time and money.

No wonder 1,5 stars, should be 0.I had lots of trouble with delivery and now that the washing machine is faulty before 1 year has passed I can't contact anybody. Waste of my time, money and just stressful, I'm left with lots of clothes that needs washing, just imagine I have a toddler and faulty washing machine and no one to speak to about resolving the issue.
Thank you PC World, not buying a thing from you.

I would just like to say what excellent service I have recently received from P C World. My Dell computer had a problem with charging point so I took iot into local P C World on 25th September and the staff member checked it over found the fault but said it would have to be sent away. I had phone call on October 5th to say it was ready for collection. When i picked it up the staff checked that it was working ok before I left the store.

I have had many dealing with Curry/PVC World over the years and have always found them efficient and helpful

Service was fantastic. Knowledgeable adviser. Item in stock as advertised online. A good all round experience at Pcworld every time i purchase there - highly recommend

Had a washing machine paid and delivered paid for installation, they came connected machine ,and left, tried to start machine, error 2 ,I had to conect the water pipe myself ,they had connected it to the hot water supply instead of cold (more pressure) I would recommend next time not to rush and do a good job

I bought a HP Pavilion from PC world with supposed McAfee coverage in a bundle. They didn’t send the McAfee and I tried chasing up the order for months. They never dealt with this failed delivery, no refund, no apology. I ended up having to buy the internet protection elsewhere. I would say they have the worst customer service but that would actually require them to give service. So rude. They basically stole my money.

Don’t buy from PC world. The laptop isn’t working great either, though that might be the product manufacturer.

Appalling experience from PC world.
I purchased a Panasonic 4K UHD TV online- unfortunately, I’ve had to change Provider to Sky as it still not supporting UHD feature and constantly dropping out. Spoken to sky engineer who had advised me the TV isn’t supporting UHD.
False advertisement. Wouldn’t recommend this to anyone.
Poor service. Not impressed

Would have given less than 1 star if I could! Product collected on the 6th September and still waiting for a return, very good at collecting money but not so keen on giving it back. Have order with Appliances Direct & Online with no issues, Currys have a been a nightmare wish I'd paid that little bit more and brought it all elsewhere.

Always had good sevices from this company ... No complaints what so ever