Peach Guitars Limited Reviews 

3,390
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and friendly staff, who provide exceptional service and advice without pressure. Many people highlight the outstanding quality of the products, often arriving perfectly set up and playing beautifully right out of the box, reflecting careful attention to detail. The overall user experience is frequently described as excellent, with consumers appreciating the ability to try instruments in a relaxed environment and the detailed product photos available online. Reviewers also consistently mention the careful packaging and the strong feeling of trust and confidence when making their purchases, ensuring a smooth process.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality and meticulous... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of instruments and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to deal with. Brilliant level of communication. Completely hassle free online purchase and delivery. I bought a Jackson American Series Soloist SL3 in slime green and Jeff and his team s... See more

Rated 5 out of 5 stars

Second visit yesterday. It's like walking into a guitar cathedral - every time! Awesome. We were met with the impressive 'Peach' hospitality and warmth. We talked about amplification systems with Ala... See more

Rated 5 out of 5 stars

Ordered my second guitar from Peach. Was a preorder so had a few months wait, but communication was clear and responsive and was delivered to the time scale as promised. Emails were always responded t... See more

Rated 5 out of 5 stars

I recently took my 18 year old Les Paul guitar to Peach for a setup and, potentially, a Plek machine assessment. The work was done expertly and with the utmost care, professionalism and respect f... See more


Company details

  1. Musical Instrument Store
  2. Hobby Store
  3. Music Store

Written by the company

One of the UK's most successful guitar shops with a comprehensive selection of Electric guitars, Acoustic guitars, Bass guitars, amplification, effects and accessories. At this point we have the largest selection of guitars that can be found anywhere in the UK. We are known for and specialise in high end gear, but we have hand selected lines to suit any budget from starters to the best that money can buy.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(3,390)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Fender Vintera II 'B' Stock Strat

I'd been on the look out for a Fender Vintera II 60's Strat and spotted a 'B' Stock one on the Peach Guitars website so decided to give it a try.
They whizzed it to me with next day delivery and when I got it out the box I thought it looked even better than the online photos of it that they'd posted. The setup was very good too but as many guitarists do, I did a minor tweek here and there for personal preference.
They threw in a free Plek process on this guitar so needless to say the fretwork was really impressive.

A frustrating ongoing issue that customers have buying new guitars is the lousy setup than can be experienced when buying online.
Peach Guitars unlike some other big name music retailers i can think of promote their 'free' setup process all over their website and they deserve major credit for this.
Who wants to get tools out to make a brand new guitar they've bought, playable?
If you buy a brand new car you wouldn't be expected to tune the engine and service it yourself when you collect it.
The quality control and customer satisfaction given by some other big name music retailers is shocking.

As a customer, if a business can't be assed to achieve good customer service, then I can't be assed to part with my cash for their goods.
This is my first time as a customer at Peach Guitars and based on what I've seen and experienced I would definitely buy from them again. *Coolio communication and delivery by DPD too, the Courier company that Peach use. A++

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible After sales customer service

I share a similar experience to the customer below. Do not risk spending big in this store unless you are 100% certain on your purchase as they will not entertain you with a refund. This is unlike any of their competitors in my experience.
I was forced to find an alternative product for an exchange in the store and found the whole ordeal stressful, pressured and awkward.
I will not be buying from Peach ever again.

May 18, 2025
Unprompted review
Peach Guitars Limited logo

Reply from Peach Guitars Limited

Hi Michael,

We’re genuinely sorry to read that you felt your experience with us was stressful and disappointing. However, we’re also quite surprised by your review, given the lengths we went to in order to support you throughout your visits with us.

You visited the store on three separate occasions, spending considerable time with our team and trying out different Two Rock amps in great depth before selecting the model you wanted. You purchased it on finance, which includes a standard 14-day cooling-off period.

When you later contacted us to say you weren’t getting on with the amp at home, we were happy to welcome you back and allow for an exchange. The owner of the store spoke to you on the phone at length, discussing several options that might work for you as an alternative, as you actually stated that you did not wish to have a refund and preferred an exchange. We had multiple amps set-up ready for your arrival. Ultimately, you went for the exact same model, but a different one from the one you purchased originally, as we had another like-for-like in stock. You also purchased a Fender Custom Shop guitar during that visit - which we took as a positive sign that you were happy to shop with us.

Later, when you again found the amp wasn’t quite right for you, we agreed to a second exchange, which involved returning the amp and helping you select two guitars instead. On this occasion, it wasn't a straight swap, you spent a large amount more for the second guitar which led us to believe you were happy with your experience in-store.

We did our absolute best to accommodate you at each stage, even though this involved multiple exchanges of high-value items. We only mentioned the need to draw a line on further swaps because - as you can imagine - we need to maintain a fair and sustainable policy for all customers.

We never intended to make you feel pressured or uncomfortable and are truly sorry if that was your experience. We always try to help customers find gear that inspires them, and we genuinely thought you left satisfied with your final choice.

Kind regards,
Rob
-
General Manager

Rated 5 out of 5 stars

Fantastic all the way.

Fantastic all the way.
Great website, very easy to navigate, quick response to my query.
My guitar arrived perfectly.
If you're looking for guitar...look no further.
I would highly recommend Peach guitars.
Thank you.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased a few guitars from…

I have purchased a few guitars from Peach Guitars and the service has always been excellent. Staff are very friendly and helpful and the delivery time very fast. You can buy with confidence from this company. First class all round😊

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Highly reccomended!

Ordered a Gibson J-45 on behalf of my dad, who had been after one for a while. No guitar shops near me stocked any and after reading the reviews of Peach we decided to order one from there. there's a bit of trepidation in buying a guitar online blindly, but after a couple of phone calls, the guys at peach put or minds at ease going through the ordering process. theres nothing like trying a guitar out in the shop, but sometimes it just isn't possible. we picked a guitar we liked the look of (i like how peach show photos of the actual guitar rather than a stock photo), and it arrived within a couple of days. (trackable time slot delivery too).
the guitar was set up perfect out of the box and is a joy to play.
Thanks to all at Peach for their help, highly reccomended!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely recommended - An experience rather than a shopping trip

Went for our first trip to Peach Guitars yesterday and we couldn’t have been happier that we did. They have an awe-inspiring range of electrics, acoustics and so many more guitars to choose from, and the appearance of the store is simply stunning. The layout is intuitive and great fun to wander round, from the mezzanine balconies to the Wild West theming to the smaller, themed rooms (by style and / or manufacturer). We made an appointment via the Contact Us section of the website and we were very glad we did, as it was reasonably busy for a Friday morning. We were there for an acoustic guitar for my son’s 21st birthday and everyone in the store couldn’t have been friendlier or more helpful. We have to single out Alan who spent over an hour with us, helping select innumerable guitars to try out and patiently answering our questions. He listened carefully to what my son was after and at no point was the sales process pushy or uncomfortable. Alan even gave us a tour of the warehouse, their custom shop rooms and the studio to boot! At the end of what can only be called ‘an experience’ rather than a shopping trip, my son left with a guitar with which he is absolutely thrilled, and a burning desire to go back to Peach Guitars. A visit here is highly recommended. As a non-musician myself I can still absolutely appreciate the passion that has gone in to creating Peach. I’ve rarely been in a better-presented or more welcoming store.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

First time using Peach Guitars

First time using Peach Guitars after years of buying gear from other outlets. Nothing was too much trouble. I had a question about a guitar of interest. The team responded quickly to answer and send photos of the guitar.

I also took advantage of the Plek service and set-up. I must say it was money well spent. I also received my guitar much quicker than I expected. The guitar plays, sounds and looks fantastic.

Thanks Peach Guitars. I would highly recommend and would use again without hesitation.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased a PRS SE Tremonti from Peach Guitars. It was delivered exactly as discussed, with all my questions answered before I chose my guitar.
The guitar needed some small adjustments afterwards and I can only thank Sean and the team for the support and communication, as well as for handling everything very well. I would definitely purchase from Peach Guitars again.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

A great company

A great company to deal with. Prompt and helpful customer service pre purchase. Quick delivery, extremely well packed. The guitar was excellent with a perfect set up. Highly recommended.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Just get an instrument from there !!

Just bought a Status in this shop. Quick responses, very helpful. They will do the maximum to help you. The bass was packed very very well, sent in a very short delay. I personally thank Jeff for his help. Very grateful :)

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Best Guitar Shop

Thanks to Jeff and Alan for once again excelling at customer service, I have bought a number of guitars from Peach Guitars over many years and their excellent customer service and personal approach was, as always, 5 star. The range of products and expertise is second to none.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Is it the best geeeetar shop ?

Is it the best geeeetar shop in the world ? I don't know

Is it the best geeetar shop I have ever purchased from ? Hell yes 😄

They have the mist beautiful tops on the Gibson's, definitely the cream of the crop .

Highly recommend

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service.

Bought a Cort Space 4 (not the most expensive bass in the shop!) agreed a trade in price online and when I visited, the guitar was waiting for me all set up and ready to try. Absolutely fantastic service from start to finish from everyone I dealt with. Brilliant experience.

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE WHEN SPENDING BIG

I saved up a very long time to buy a £3300 guitar which i ordered online, slightly after the two weeks i wished to return the guitar because i ended up not gelling with it - no returns accepted.

I was offered an exchange which i would need to use immediately (no credit) or nothing.

I understand they legally are not obligated to accept any return after 2 weeks, however as a business as big as peach it would have been no trouble for them to accept the guitar for return, still get their money back when selling the guitar again as new and keep a customer coming back.

I ended up selling the guitar on the second hand market at a substantial loss and turning my guitar dream into a nightmare.

Now i will never buy from Peach again and strongly advise anyone who is thinking of spending big on their dream guitar - bear in mind these guys are not interested in making things right once they have your money

February 15, 2025
Unprompted review
Peach Guitars Limited logo

Reply from Peach Guitars Limited

Hi Kris,

Thank you for leaving your feedback.

I'm sorry to hear that you feel dissatisfied with your experience on this occasion. For the benefit of anyone else reading this, I do feel it's important for us to share our perspective, as a 1-Star review feels extremely harsh given the circumstances.

We strive to offer exceptional service, and our 14-day return policy (for standard returns) is in place to ensure fairness and consistency for all our customers. This policy is clearly stated on our website, and applies equally to everyone. While we are not obligated to accept returns beyond the two-week window, we did provide you with an exchange option to help you find a guitar that better fits your needs. You stated that if you opted for an exchange, you would not be able to return the guitar to us for another two weeks. With all due respect, we felt it was not fair to extend the returns period that much further, especially as you were already beyond the initial two-week window at that point.

The 14-day returns period is sufficient for customers to decide whether or not they are gelling with a guitar, and in the interest of fairness, we must maintain consistent policies for all customers.

You mentioned that accepting the return would be no trouble as we are a big business. However, please note that we are an independent, family-owned store with fewer than 25 staff members - we are far from a behemoth chain that can easily absorb big losses.

All of us here take great pride in our reputation, reflected in the numerous 5-star reviews we receive. It is really disheartening to see your review, when we acted in good faith.

Thank you for your understanding, if you do wish to discuss it further please feel free to reach out directly.

Kind regards,
Rob - General Manager

Rated 5 out of 5 stars

Great customer experience

Booked an appointment to try out three 'S' style guitars. A room was ready and set up for me when I arrived. The three guitars were on stands and a Black star amp was fired up and ready. After being given a coffee, I was left to try out the guitars for as long as I wanted. Great service and a relaxed atmosphere with no pressure at all.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

I bought an Epiphone Les Paul from them…

I bought an Epiphone Les Paul from them a few months ago and I will definitely be paying them a visit when I plan on going for my Gibson!

Guitar was setup beautifully and the ability to pick the actual guitar they send you is a great touch!

The only dissapointment was I'm sure I read somewhere that they would contact you before dispatch to discuss string options, this would have been good for me as I need to use costed strings as my sweat is apparently the same thing the xenomorphs bleed in the alien movies!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

the best Les Paul experience ever

I bought a Murphy lab handpicked top Les Paul from the team in 2021. Every time I open the case to play it I feel incredibly grateful to own it. It is a boyhood dream to have a Les Paul close to a 59.
The team at Peach brought me the best guitar I could ask for, and they made the experience so incredible. Thank you.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service and tech setup!

I've purchased two bass guitars from Peach Guitars, both of which I opted for the PLEK setup. I was so impressed with the first bass and the PLEK setup, that I decided to buy my next bass from Peach as the service and the technicians there were very accomodating and friendly. They are my go to company for any of my bass guitar requirements.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

This is a shamefully rather late review...

This is a shamefully rather late review. I bought a Fender player series ii Stratocaster from peach guitars around 2 weeks ago and had EXCEPTIONAL service from start to finish. Honestly this store could not have done anymore for me. From getting the guitar set up AND with the strings i prefer on the guitar, to getting it shipped for next day delivery. Honestly it's the best set up guitar I've ever and I mean EVER received from a shop. They truly do set up the guitars to perfection before they leave the store!

I honestly will only buy from this store now. I have bought many many many guitars from Andertons and GuitarGuitar and always get a box that's never been opened since the guitar was put in from factory. These guys open the boxes and get the guitars out, check them out and set them up. Honestly if your thinking about buying from these guys, please do. They deserve all the ongoing success I'm sure they will get in the future! P.s I'm so grateful every guitar is individually pictured in the site to. It makes a massive difference to someone like me who wants to see the burst of the guitar I'm actually getting on how dark the rosewood is etc etc.

Fantastic store, well done 👏👏👏👏

February 3, 2025
Unprompted review

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