Peacocks Reviews 

Staff were so lovely in the Rayleigh Essex store , am very grateful 🥰

I had an issue with non delivery of my package and I chatted online with Fatme-aicha who was great. She sorted my issues and was efficient and helpful. Thanks again

I needed help with an in store return. I was taken through the process efficiently and quickly.

EXCHANGE REFUSED IN STORE ORPINGTON
Bought a pack of brief shorts yesterday. At home, I realized I bought the wrong number and went to exchange today at the store. Exchange refused because is underwear.
- The lady today said to me that everyone knows that underwear can't be exchange. I was not told this yesterday when I bought it and there is NO sign in store saying this.
- The underwear is inside the package and I showed to the lady. Clearly anyone can see the package wasn't opened.
- The statement that 'everyone knows'. Is this a company policy? As I don't see anymore in your policies.
Lost a customer just because has a very bad customer service.

I had an issue with non delivery of my package and I chatted online with Sakia who was great. She sorted my issues and was efficient and helpful. Thanks again

Unfortunately my order didn’t arrive. It got stuck at the Evri hub. I contacted Brandon at customer service and he refunded my order straight away and would ask Evri to return the order to Peacocks. Shame I didn’t get my order but Brandon’s customer service was brilliant.

Absolutely appalling customer service from Peacocks!!! Buyer beware!!! I returned 3 pairs of jeans in store that I had bought for my husband online but they were too large & returned to store......I'm still waiting for the refund of £56 since January 27th & it is now the 8th March!!! I have lost count of how many phone calls that I've made & visits to the shop! Absolutely dreadful experience.....just awful ☹️

I had to contact Peacocks customer service regarding part of my order which was missing but on the packing paper work .
After emailing I received a prompt reply from Fatme-Aicha their customer service advisor .
Who efficiently gave me my options of either reordering or refund ..
I reordered and she has kept me upto date with the process of the replacement delivery .
Great service.

I placed an order which whe typing in the address correctly, I then finished filling details and allowed auto fill to add my number etc, this however changed the address info and I didnt realise until after the order was placed! It was my own mistake for not checking it one final time.
I contacted customer support who said it hadn't shipped yet so they'd change the address lable for me before shipping. However I then got an evri email stating they have my parcel and I saw the address wasn't changed. Contacted evri who said they would also change it, but didnt and it got delivered to an entirely different side of bristol.

Contacted customer support to figure my options, and was speaking to Harrison, he was an awsome guy, super easy to chat to, kind, understanding, very down to earth and definitely human, more human than most others I end up dealing with through other companies etc, so this was a huge noticeable thing for me. What a legend he is!

Harrison suggested a replacement order which was awsome and we filled the form etc and bam, done, super easy process and what an awsome guy!

HARRISON, you deserve a raise my guy, hopefully your manager seems this..HE'S A LEGAND. (Thank you Harrison!!)

Ordered some jeans but for some reason the address was not complete on the order form. The jeans were returned to the warehouse. Chatted on line about refund. No problem, will be issued in 3-5 working days. Happy with the service.

Terrible service. Returned an item. Queried the return and was told it was received. After some time queried again because I hadn’t got my refund. Was then told it hadn’t been received, query with EVRI and tracking number didn’t exist…it was the same one used in the first query!

Huyton branch peacock store is a joke as business who does not know anything about keeping it's customers.
If I could give less than one star I would. My partner bought a approx £40 jumper although was supposed to be the right size cause I get that size everywhere but this time from peacocks the neck and shoulder part was very tight.anyways took it bak in the period of return policy for exchange but did not have the paper receipt but brought proof of purchase debit card statement.showing all purchase details and dates, Bank proof in app etc just wanted bigger size never worn. Staff lady was very nice.was going to do exchange but said I av to ask manager ,even if she couldnt do it she was so kind helpfull that i would have walked away no questions asked but the manager came ,looked like he was whispering angry way to the girl so i approached him with smile to explain to him cause he was having a go at the staff but before even looking at situation or letting me say a word very angry attitude said to the girl no no u can't exchange at all very un proffesionaly I went to him and ask why he had very unhelpful angry attitude there is no need for that towards customer asking for exchange and he had aggressive attitude. he would not let me explain by rasing his voice i was saying I have proof of purchase not listening at all.then he became physcastic to me telling me I should give the jumper to homeless person who can make use of it when I said its no good to me too small waste of my money I need one size bigger but he had attitude that is not acceptable with customer at all.anyhow he refused blank didn't want listen raising his voice would not even look at goods or proof of purchase.he is not fit to be a manager of store.the girl working there was excellent person who tried to help us but he wouldn't allow her.this so called male manager I think he was bringing his personnel problems from home into store to deal with customer like this way.this was my local store which all family friends always bought from this place I'm sorry to say never again I put my foot in this shop or let anyone else I know to buy from this place.the manager needs to be re trained how to deal with customers otherwise this branch will loose money an close down.avoid this shop bad unhelpful customer service. I hope someone looks at this review an do something about it

Appalling online customer service. Received a faulty item which I ordered when it was on offer. No local store, so had to pay to return the faulty item to be “checked”. They could not replace the item, so it meant ordering another pair, but not at a promotional rate and also having to pay p&p, as total order under the amount to be eligible for free p&p. Will have to chase refund of postage, as they said they’d cover it if item was deemed faulty (even though I provided clear photos via email). They dismiss all points you try to make and really don’t care about customers being at a financial loss through something not their own fault. Also to add - ordered 2 pairs of jeans identical style and in petite. The darker colour is longer than the pale colour, they trail on the floor. How can identical styled jeans be so different? I will never order from this company ever again. Be warned! If you can return to a local store (for free), then that’s not an issue. But if you rely on returning online only, avoid at all costs.

Why are they still charging for PAPER bags. Just money making. What ever happened to customer service...Primark and other shops now pack your purchases in FREE paper bags which can be recycled... come on Peacocks.....!!

Returned an online order from Peacocks at my local store. The sales person could not process the refund as there was a glitch in the system. so she rang customer services who told her to call IT, who couldn't help so she rang customer services again.  All in all I was in there over an hour and it still could not be done. In the end the sales person had  to do the refund over the phone with CS. She gave them all the information they needed to issue a refund and confirmed with them that I would get an email and a refund. I didn't receive an email or a refund so rang CS, told them as above, they said they would email me and I would look into getting the refund arranged. Again no email and no refund.  I would not recommend Peacocks for online ordering, as it is hard work and time consuming trying to get your refund from them. It is atrocious customer service.

our experience of holloway, retail staff. PEACOCKS, Friendly polite, and a great Multi Tasker. Not only was this lady on the customer counter, folding and taking card or cash. The lady was also dealing with other customer enquires, from those who wasnt in the que. The lady was clam and even explained the vouchers we had received that day, and how we could reg details on line. credit where credit is due.
27/02/2026

Spoke to Brandon at Peacocks customer service about my order that hasn't turned up.
Reassured me that they would re order it and send it express delivery so happy days

Excellency customer service from Brandon on Webchat.

Live chat with Sakia as issue with item missing from poor packaged parcel. Took less than 5 minutes to be resolved submitted photos on live chat. Excellent service.

Excellent customer service; friendly and efficient.