After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super Products purchased over the past few months to complement our new house. Simple quick and easy purchase process and fast delivery. Items arrived very well packaged which is important for mirror... See more
Company replied
Very good website. Ease of ordering. Prompt delivery. Packaging excellent Mirror is just ideal. I searched high and low for the mirror and found it here. In addition the price was well below... See more
Company replied
I needed a new, illuminated, bathroom cabinet to replace the existing one (which failed due to a design fault). The cabinets on the Pebble Grey website proved to be a cut above that. Now installed, th... See more
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Company details
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement mirror delivered with no…
Replacement mirror delivered with no fuss. I am very happy to purchase again from this company.
November 19, 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the replacement mirror was delivered without any issues. Thank you for your positive feedback; we appreciate your willingness to purchase from us again.
Kind Regards
Pebble Grey
Ordered a lovely bathroom cabinet…
Ordered a lovely bathroom cabinet looked great nice quality but top hinge failed. I contacted pebble grey and 3 days later a new replacement turned up. Excellent customer service.
November 19, 2025
Reply from Pebble Grey
Good morning
We're happy to hear that you love the bathroom cabinet's quality and appearance. We appreciate your positive feedback regarding our customer service and are so glad the replacement arrived quickly!
Kind Regards
Pebble Grey
Great value and a simple process
The purchase and delivery process were very easy. The illuminated mirror is fantastic value for money.
November 12, 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the purchase and delivery were easy. It's great to know you find the illuminated mirror a fantastic value for the money you spent.
Kind Regards
Pebble Grey
Purchased 2 wall recessed cabinets
Purchased 2 wall recessed cabinets. 1 could not be recessed as expected so we returned it without any fuss and PG refunded me quickly. In place of it we then purchased a wall mounted cabinet. Blyth items look amazing , have nice features and were reasonably priced. Can't fault PB and will definitely be the first place I go to on my next project for mirrors
November 18, 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the return process was smooth and that you are pleased with the appearance and value of the wall-mounted cabinet. We appreciate you considering us for future projects involving mirrors!
Kind Regards
Pebble Grey
Another great purchase that lights up…
Another great purchase that lights up our ensuite
November 17, 2025
Reply from Pebble Grey
Good morning
We're happy to hear that our product brightens your ensuite. Thank you for sharing your positive experience with us; we appreciate it.
Kind Regards
Pebble Grey
Absolutely brilliant battery mirror…
Absolutely brilliant battery mirror Just what i was looking for in a cloakroom without power
Looks fabulous and received so many comments on it would definitely recommend and buy from this company again
November 18, 2025
Reply from Pebble Grey
Good morning
We're happy to hear that you find our battery mirror brilliant and fabulous! It's great to know it perfectly suits your cloakroom and that you've received so many compliments. We appreciate your recommendation and are grateful for your intention to buy from us again.
Kind Regards
Pebble Grey
Great product
Speedy service and delivery, I was kept informed all the way through. Love the mirror, it makes my bathroom look very classy. The process great too.
November 17, 2025
Reply from Pebble Grey
Hi Sandra
We're happy to hear that you received speedy service and delivery! It's great to know that you were kept informed and that you love the mirror. Thank you for the positive feedback.
Kind regards
Pebble Grey
brilliant next day delivery
brilliant next day delivery, looks just what i needed but haven't installed yet have been ill.
November 18, 2025
Reply from Pebble Grey
Hi June,
We're happy to hear that the delivery was prompt and the product seems suitable. We hope you feel better soon and that the installation goes smoothly when you're ready.
Kind regards
Pebble Grey
Bathroom mirror
We ordered a bathroom mirror which arrived well packaged the next day. Also the mounting plate on the back of the mirror made it easy to put up. Thank you.
November 18, 2025
Reply from Pebble Grey
Hi
We're happy to hear that the bathroom mirror arrived well-packaged and promptly! We're also glad the mounting plate made installation easy for you. Thank you for your positive feedback.
Kind regards
Pebble Grey
Item arrived smashed.
Item arrived smashed. I cut my hands opening it and repackaging it!
Customer service not particularly understanding and no apologies - it should have gone in bin, but I had to arrange a return to get the money back. Opening and repackaging it with all the broken glass was dangerous and messy.
Really negative experience.
November 28, 2025
Unprompted review
Reply from Pebble Grey
Good morning,
I’m very sorry to hear about the condition your item arrived in and the trouble it caused you.
We’re taking your feedback seriously and will be reviewing what happened to ensure it doesn’t occur again. Your refund has been processed, and there’s nothing further you need to do.
Thank you for bringing this to our attention, and again, my sincere apologies for the inconvenience and stress this caused.
Kind regards,
Pebble Grey
Mirror was as expected
Mirror was as expected. One tiny flaw in the top corner of the glass but not easily noticeable. Delivery was efficient. Installed easily but I do think manufacturers could supply a plug and socket where one end could be affixed in the void portion of the back OR a socket in the electrical enclosure.
November 17, 2025
Reply from Pebble Grey
Good morning,
We're glad the mirror met your expectations and the delivery was efficient. We appreciate your feedback regarding the minor flaw and suggestions for improving the installation process with a plug and socket. Your comments are valuable as we continuously improve our products.
Kind regards,
Pebble Grey
Excellent product
Excellent product, all as expected. Quick delivery also a bonus so project was not held up
November 17, 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that our product met your expectations! We appreciate your positive feedback and we're glad the quick delivery helped your project.
Kind regards,
Pebble Grey
Good selection of mirrors and price…
Good selection of mirrors and price range, easy online ordering and efficient delivery. At first look the mirror looks to be good value at its price point, not yet installed in the bathroom but no reason to think it will not perform well when in use.
November 17, 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that you found a mirror you liked and that the ordering and delivery process was easy. We appreciate your feedback and hope you enjoy the mirror once it's installed!
Kind regards,
Pebble Grey
No Service: Ordered 9 days ago and still waiting.
Ordered 9 days ago and still to receive our mirror. Your delivery service is atrocious and we have to reorder the delivery each time it fails. Furthermore your so called digital help suggests that our address is not recognised neither is our surname.
November 17, 2025
Reply from Pebble Grey
Good morning,
I am extremely disappointed to hear that you have not received your mirror.
I kindly ask for you to contact our customer service team and we can then escalate with our courier for further investigation.
Many thanks,
Pebble Grey
Very nice cabinet
Prompt delivery & arrived in perfect condition. Finally fitted by the electrician and it looks great. Light is nice, de-mister works and great storage & place to charge toothbrush :-)
November 10, 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that the delivery was prompt and the item arrived in perfect condition. It's great to know that you are pleased with the light, de-mister, storage, and toothbrush charging station. Thank you for your positive feedback!
Kind regards,
Pebble Grey
great mirror
November 17, 2025
Reply from Pebble Grey
Good morning,
Many thanks for taking your time to leave us a 5* review,
Kind regards,
Pebble Grey
Reply from Pebble Grey
Good morning,
We're happy to hear that you had a great experience with our excellent products and fast delivery at great prices. Thank you for your feedback.
Kind regards,
Pebble Grey
Good product, bad electrics
Delivery was quick, product is good. Missing a star as the wiring from the product is so cheap and the connection they send with the product was unfit for use.
November 10, 2025
Reply from Pebble Grey
Good morning,
We're glad the delivery was quick and the product is good. We appreciate your feedback regarding the wiring and connection. We'll review this to improve our product.
Kind regards,
Pebble Grey
Lovely item with quick delivery- super…
Lovely item with quick delivery- super happy with purchase.
It did say there was a 1m cable and a plug if needed- unfortunately it did not have a plug and the cable length was 0.75- was easily worked around though.
November 17, 2025
Reply from Pebble Grey
Good morning,
We're happy to hear you love the item and appreciate the quick delivery! We're sorry the cable and plug weren't quite as expected. We appreciate you bringing this to our attention.
Kind regards,
Pebble Grey
Very good all round!
Very speedy delivery, good price - lovely product and great customer service when I had a couple of queries. Thank you Kelly!
July 29, 2025
Reply from Pebble Grey
Good afternoon
We're happy to hear that you received your order quickly and found our product to be lovely! We appreciate your positive feedback and that our customer service was helpful in resolving your questions.
Kind Regards
Pebble Grey
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