Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
Company replied
Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Janel P
Janel P, was very respectful, responsive and honest. I didn’t know if my 8X10 would be accepted and printed correctly but her reassurance from PELIPOST, was enough.
I pray the facility continues to use this service.
Paying for photos are not even a worry, the worry is if the facility will deliver them correctly.
More importantly, customer service agents like Janel are truly valued in this process.
Thank you Janel P.
July 24, 2024
Unprompted review
Reply from Pelipost
Shamarkaii, thank you for your kind words! We are proud to earn your 5-star review and we're happy to hear that Janel was able to help answer your questions. We couldn't be us without customers like you! Thank you for choosing Pelipost to stay connected. ^CM
Great product, great customer service
I’ve used the Pelipals BFF level subscription for a few months and I can’t say enough what a great deal it is, the value is far above the $9.99 a month, and the customer service by email or text has been fast and effective any time I had an issue with orders or changing addresses, especially Tabitha who seems to have personally dealt with a lot of my questions, always with a positive outcome :) thank you!
July 19, 2024
Unprompted review
Reply from Pelipost
We truly appreciate your feedback and your 5-star review, Lucy! We are so happy to hear you're loving the benefits of your PeliPALS Membership and receiving top-notch support from our team when you need it. We couldn't be us without customers like you! ^CM
Super response and helped solve my…
Super responsive and helped solve my issue right away!
July 16, 2024
Unprompted review
Reply from Pelipost
Janiece, thank you for your review! We're proud to earn your 5 stars by providing exceptional customer support. Thank you for staying connected with the Pelipost App! ^CM
She was polite
She was polite, understanding and took care of the problem efficiently
July 17, 2024
Unprompted review
Reply from Pelipost
Thank you for your review, Jeffrey! We're happy to hear that our team was able to provide exceptional support. Thank you for choosing Pelipost! ^CM
Excellent customer service
Janel P. is an exceptional customer service specialist at Pelipost. Pelipost offers great services and exceptional customer service.
July 2, 2024
Unprompted review
Reply from Pelipost
Yvonne, we truly appreciate your 5-star review! Providing exceptional support is so important to us, and we're happy to hear that Janel was able to give you a great experience. Thank you for choosing Pelipost! ^CM
Very helpful and polite!
June 25, 2024
Unprompted review
Reply from Pelipost
Thank you for your 5-star review, Diana! Providing exceptional customer support is important to us, and we're happy you had a great experience with our team. Thank you for choosing Pelipost! ^CM
My question was answered and concern…
My question was answered and concern resolved
June 19, 2024
Unprompted review
Reply from Pelipost
June, thank you for your 5 stars! We're happy our Customer Support Team was able to get your question answered quickly. Thanks for choosing Pelipost to stay connected! ^CM
I think that eblo has a love…
I think that everyone who has a love one who is locked up would really be great full and thankful for your service 🙏🙏🙏. truly a blessing ❤️
June 20, 2024
Unprompted review
Reply from Pelipost
Thank you for your kind review, Dwight! We are honored to keep families connected through our app. Thank you for choosing Pelipost! ^CM
Photos sent to wrong person
Photos sent to wrong person. They have the same Name as my LO but completely different inmate facility. I have double checked my addresses I put in and Pelipost sent to the wrong place and now im receiving mail from random inmates. Absolutely disgusting
June 5, 2024
Unprompted review
Reply from Pelipost
Bridget- our Customer Support Team would be happy to help with this. Please send us an email with your order number to support@pelipost.com to allow us to investigate. Thank you. ^CM
This is a very easy app to use
This is a very easy app to use. I'm able to send pictures to my son on a regular basis now.
May 22, 2024
Unprompted review
Reply from Pelipost
We're proud to earn your 5-star review, Cynthia! Staying connected is what it's all about. Thank you for choosing Pelipost! ^CM
Kate B your the best…
They are the very best…thank you for all your help doing the difficult time getting my pictures to my love one. Kate B you are the best…
May 8, 2024
Unprompted review
Reply from Pelipost
Themedia, thank you for your 5-star review! We're so glad to hear that you received great support from Kate. Thank you for choosing Pelipost to stay connected! ^CM
The lady that I talked to made my…
The lady that I talked to made my experience great
May 13, 2024
Unprompted review
Reply from Pelipost
Jasmine- thank you for taking the time to reach out to our Support Team! We're happy to hear you received exceptional service. Thank you for choosing Pelipost! ^CM
Reply from Pelipost
Thank you for leaving us 5 stars, Mari! Providing exceptional support is important to us. Thank you for choosing Pelipost! ^CM
Reply from Pelipost
Thank you for leaving us 5 stars, Mari! Providing exceptional support is important to us. Thank you for choosing Pelipost! ^CM
Great Experience…
The customer service representative responded to my email fast and was able to figure out my problem quickly. She resolved my issue right away. She had great communication and follow up.
February 29, 2024
Unprompted review
Reply from Pelipost
Thank you for your review, Alexis! We're happy to hear you had a great experience with our Support team. Thank you for choosing Pelipost to stay connected! ^CM
The prices are great and the delivery…
The prices are great and the delivery is fast. The service is great and so are the people there in customer service. Tabitha M. was very helpful with my question and solved my issue. I wouldn't order photos for my daughter anywhere else.
February 29, 2024
Unprompted review
Reply from Pelipost
Connie- we appreciate your kind words! Thank you for choosing Pelipost to send photos- we're glad you're part of the Fam! ^CM
tabitha figured out where my order was…
tabitha figured out where my order was , refunded me , & reprocessed my order also!
February 26, 2024
Unprompted review
Reply from Pelipost
Thanks for your review, Reyna! We're happy to hear that Tabitha was able to give you an exceptional Support experience. Thank you for choosing Pelipost! ^CM
Janel P
Janel P. was extremely willing to help navigate my issue and solve the problem in no time at all. Very grateful for people like her that are willing to help.
January 23, 2024
Unprompted review
Reply from Pelipost
We're happy to hear that Janel provided exceptional support for you, Mike! Thank you for taking the time to leave your review. ^CM
Janel was amazing
Janel was amazing! She was very kind and professional. She answered all my questions and was able to resolve my problem quickly.
January 19, 2024
Unprompted review
Reply from Pelipost
Connie, we're so glad to hear you had a great experience with Janel! Thank you for choosing Pelipost. ^CM
First time using and I love it
My first time using and I already love everything !
It was all easy peasy from start to finish. I had a question and customer service was excellent. Reply was quick and I was very happy. If needed I will be using again
Thank you
Mitzi Stockman
January 9, 2024
Unprompted review
Reply from Pelipost
Thank you for your review, Mitzi! We're so glad to hear you're loving the app. Thank you for choosing Pelipost to stay connected! ^CM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.