Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
Company replied
Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My loved one received a copy of one…
My loved one received a copy of one picture. I paid for two postcards with a message. I want my money back.
December 29, 2023
Unprompted review
Reply from Pelipost
Wilma, we're sorry to hear that your loved one received a photocopy from their facility. We would be happy to research and resolve this for you- can you please reach out to our Customer Support Team via this link: https://linktr.ee/pelipost_support ? Thank you. ^CM
Thank you Janel!
Janel was a huge help. Her communication was effective and she solved my problem with what seemed like effortlessly. I could feel the positive energy and gladness to help. I appreciated that. Thank you Janel!
January 5, 2024
Unprompted review
Reply from Pelipost
Gina, thank you for taking the time to leave your feedback! We're so happy to hear that you had an exceptional Support experience with Janel. Thank you for being part of our Pelipost Fam! ^CM
I’m new with using Pelipost
I’m new with using Pelipost so when I couldn’t sign in, time after time, to check my order, I contacted customer service. My account was up and running in a matter of minutes. Thank you Janel for your assistance.
December 29, 2023
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave your review, M! We're so happy Janel was able to help you log in to your Pelipost account! Thank you for choosing Pelipost to stay connected. ^CM
She was very helpful but only received…
She was very helpful but only received one grandsons's Santa letter. Other grandson very upset!
December 9, 2023
Unprompted review
Reply from Pelipost
Thank you for reaching out- we're sorry to hear that your orders have not arrived at the same time. Orders were shipped on Wednesday 12/6; please allow 7 business days for delivery. If you still aren't seeing your order after that time, please contact our Support Team at linktr.ee/pelipost_support and we would be more than happy to reship your order as needed. Thank you for your patience, and thank you for choosing Pelipost. ^CM
Resolved my issues promptly
Resolved my issues promptly
and great customer support!
December 1, 2023
Unprompted review
Reply from Pelipost
Sally, thank you for your kind review! Providing exceptional service is important to us, and we're so happy to hear you're using our app to help you stay connected. Thank you for choosing Pelipost! ^CM
Bad business
First time user. Ordered 3 5x7 pics for my son..he got pictures so blurry couldn't even tell who they were.
November 8, 2023
Unprompted review
Reply from Pelipost
Thank you for reaching out. We’re sorry that your experience with the Pelipost app wasn’t up to standard. Providing the highest-quality photo prints is important to us- please reach out to our team at support@pelipost.com with your order number to allow us to investigate this issue and resolve it promptly and accurately. ^CM
10/10 recommend!
I just wanna start off by saying Pelipost is truly an amazing company! They allow us to communicate with our loved ones through pictures at a reasonable price. They offer so many coupons and it’s super easy to order through them.
I had the pleasure of interacting with Janel P. today and she made a refund, simple and easy for me. I appreciate her kindness and support during my frustrations with the facility denying some photos I was trying to send my fiancé.
10/10 recommend! Pelipost is where it’s at! Thanks!
October 6, 2023
Unprompted review
Reply from Pelipost
Mary, thank you for your kind words! We're so happy that Janel was able to answer your questions and provide support. We couldn't be us without customers like you- thank you for being part of our Pelipost Fam! ^CM
They got the pics to the right facility…
They got the pics to the right facility when they moved my Son.
September 6, 2023
Unprompted review
Reply from Pelipost
Thank you for your review, Sheri! Navigating all the rules and regulations for facilities can be confusing, so we work hard to make it as easy as possible. We're glad we were able to get your photos in your son's hands and we're glad you're part of our Pelipost Fam. ^CM
Great customer service
Janel was amazing and quick at resolving my issue thank you so much!
September 1, 2023
Unprompted review
Reply from Pelipost
Michelle, thank you for your review! We're so glad Janel was able to help answer your questions. Thank you for choosing Pelipost! ^CM
QUICKEST RESOLUTION EVER
My problem was resolved so darn quick. I’m highly impressed. I was reluctant to inquire because I thought it would take forever to get resolved. In less than an hour everything was taken care of. You guys rock. Thanks heaps 🙏🏽
August 31, 2023
Unprompted review
Reply from Pelipost
We appreciate your kind review, Renee! We work hard to deliver an exceptional Customer Support experience every time. Thank you for choosing Pelipost! ^CM
Y'all dis a good job delivering my…
Y'all dis a good job delivering my photos to my husband I appreciate very much I will continue to do business with you ❤️
August 28, 2023
Unprompted review
Reply from Pelipost
Thank you for your review, Pixie! We're so glad you chose Pelipost to help stay connected with your husband through photos. We couldn't be us without customers like you! ^CM
Great Staff Member Makes Happy Mom!
Staff Support Specialist Janel was quick to respond to my problem. She actually had it resolved by the time she returned my email the next day (which is unheard of in other settings)! I learned that all facilities don't adhere to the same guidelines when accepting photo sizes for inmates. Of course, I got no response from the facility after making an email inquiry...and no phone call was answered. Thanks again, Janel. And thanks Pelipost for the service your company offers to our loved ones!
August 23, 2023
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave us your review, Vanessa! Facility guidelines can definitely be confusing and we're so glad Janel was able to help navigate them and get you the answers you need! Thank you for choosing Pelipost! ^CM
Janel is Amazing!
Janel is super fast, responsive and professional. She is the best!
August 22, 2023
Unprompted review
Reply from Pelipost
Michelle, thank you for your kind words! We're happy to hear Janel provided you with a great Customer Support experience. Thank you for choosing Pelipost! ^CM
Rep was very helpful she resolved my…
Rep was very helpful she resolved my problem
August 21, 2023
Unprompted review
Reply from Pelipost
Thank you for your review, Nando! Providing exceptional customer service is our priority. Thank you for choosing Pelipost! ^CM
Prompt
Prompt, pleasant response to my question. And she followed up to make sure that I was successful in changing my password. Very much appreciated.
August 7, 2023
Unprompted review
Reply from Pelipost
Kathy, thank you for taking the time to leave us your review! We're glad our Customer Support Team was able to give you an exceptional experience. ^CM
Janel was super helpful and her…
Janel was super helpful and her response was really prompt. I’m so thankful for people who are working hard to make our experiences nice since it’s so hard dealing with our loved ones being incarcerated
August 7, 2023
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave your review, Audrey! We're so glad to hear that Janel was able to answer your questions quickly. We couldn't be us without customers like you! ^CM
I did not need the premium shipping
I did not need the premium shipping. I was charged $3.99 for that service. Order #: 726783
July 29, 2023
Unprompted review
Reply from Pelipost
Hi Barbara, thank you for sharing your concern. Our Support Team has responded to your inquiry via email. To contact our team directly in the future, you mail email us at support@pelipost.com or visit linktr.ee/pelipost_support for more ways to contact us. We are happy to help! Thank you for choosing Pelipost. ^CM
Quick response and respectful and eager…
Quick response and respectful and eager to fix my problem! Great service
July 28, 2023
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave us your review, Adore! We're so glad our Support Team was able to help you. Thank you for choosing Pelipost! ^CM
Very helpful
Very helpful! Excellent customer service. Prompt response and fast response.
July 24, 2023
Unprompted review
Reply from Pelipost
Thank you for your review, Diana! We're happy to hear that our Customer Support Team was able to help you get the answers you need quickly. Thank you for choosing Pelipost! ^CM
I love Pelipost
I love Pelipost! This most recent order included the 25% discount using the promo code JULYPICS. I did apply the code and the system acknowledged my application however the price does not reflect the discount? My order number is 7211220! Thanks for your attention
July 23, 2023
Unprompted review
Reply from Pelipost
Hi Bob, thank you for reaching out. We're glad our Customer Support Team was able to assist you, and we thank you for choosing Pelipost! ^CM
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