Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
Company replied
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The speediness of the delivery has been…
The speediness of the delivery has been on point. I can’t fault the company for how long it takes for him to receive it, as that’s based upon the facility but I can say when I’ve had issues or concerns, customer service responds in a timely manner, is very informative and has tried to help as much as possible.
November 11, 2022
Unprompted review
Reply from Pelipost
Alicia, thank you for taking the time to share your review! We're so glad our Support team has been able to help you, and we thank you for choosing Pelipost! ^CM
Love the way they deliver on time and…
Love the way they deliver on time and keep communicating with inmates fun
November 6, 2022
Unprompted review
Reply from Pelipost
Thank you so much for taking the time to leave us a great review, Vinita! We're so proud to be your app of choice. Thank you for choosing Pelipost! ^CM
Great customer service
Great customer service. Glad they upgraded to the photo book.
August 19, 2022
Unprompted review
Reply from Pelipost
Thank you so much, Tiandra! It is so important to us to provide Peli-tastic customer service and we're so happy that you're enjoying your experience with the Pelipost app! We are excited to provide photobooks, too! ^CM
5 huge stars 🤩
5 huge stars 🤩
The Customer Service was wonderful !!!
I am a extremely pleased 😄 customer !! I will definitely use this service again, and encourage all of my friends to check it out !!
August 8, 2022
Unprompted review
Reply from Pelipost
Thank you so much for taking the time to leave us a great review, Lindy! We're so proud to be your app of choice. We couldn't be us without customers like you! ^CM
This app makes sending my photos as…
This app makes sending my photos as easy as possible. It’s fast and keeps you posted with a exact up to date tracking system. I also love how it keeps track of my previous orders.
August 4, 2022
Unprompted review
Reply from Pelipost
Thank you so much for sharing your review, Kevin! Our goal is to make sending photos to your loved one as easy as possible. We strive to make each customer’s experience with our app Peli-tastic! Thank you for choosing Pelipost. ^CM
Reply from Pelipost
Thank you so much for your review, Simone! Our goal is to make sending photos to your loved one as easy as possible. Thank you for choosing Pelipost! ^CM
This app is one of.the best to send…
This app is one of.the best to send pictures to your love ones. It has a good addition of being able to send a note with them also. They arrive quickly and usually before the date stated even. Their customer service is responsive and quick to find a solution! I highly recommend this app!
July 29, 2022
Unprompted review
Reply from Pelipost
Thank you so much for sharing your review with us, Shelly! We're so happy to hear that you're enjoying the app. We strive to make each customer’s experience with our app Peli-tastic! Thank you for choosing Pelipost. ^CM
Frequent price increases, slow shipping and glitches in notifications.
Prices keep going up. Shipping times also have increased since the new “upgraded app” was released. Prices increased 2.00/10 photos over the last few weeks alone with slow shipping/printing speeds. More cost for slower service seems like a poor business model. When I first used this app for photos it was reasonably priced and I was very happy with shipping speeds. Those days are gone. Their system also frequently glitches and doesn’t notify you that your order is shipped, received etc. Seems like every aspect was better before the update.
July 25, 2022
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave us your review, Raylene. We’re sorry that your experience with the Pelipost app has been less than satisfactory. After receiving feedback from our customers, we did remove the matte option and now offer glossy prints only. We thank you for bringing your challenges to our attention, and we will be working hard to make your future experiences with Pelipost positive. ^CM
This service is absolutely amazing
This service is absolutely amazing! I love that I’m able to send my loved one photos right over the phone without having to deal with getting stamps and mailing them. This really just makes for an easier way to keep connected with my loved one.
July 25, 2022
Unprompted review
Reply from Pelipost
Thank you so much for sharing your review, KelleyAnn! Our goal is to make sending photos to your loved one as easy as possible. We strive to make each customer’s experience with our app Peli-tastic! Thank you for choosing Pelipost. ^CM
The pricing is good and I like it…
The pricing is good and I like it mostly bc they update you on tracking every step of the way
July 23, 2022
Unprompted review
Reply from Pelipost
Thank you so much for your kind words, Jamie! Our goal is to make sending photos to your loved one as easy as possible. We strive to make each customer’s experience with our app Peli-tastic! Thank you for choosing Pelipost. ^CM
I absolutely love pelipost its gets the…
I absolutely love pelipost its gets the photos to where they need to go within a week and you can use your pelipost points at anytime now too! Ive never had any issues with them! Definitely recommend you wont be disappointed
July 22, 2022
Unprompted review
Reply from Pelipost
Thank you so much for your kind review, Andrea! We're so glad you're enjoying your experience with the Pelipost app and even happier to hear that you're loving Pelipoints! ^CM
Reply from Pelipost
Thank you so much for recommending Pelipost, Tamara! We couldn't be us without customers like you! ^CM
The app is easy to use and the service…
The app is easy to use and the service is quick and reliable. Cannot ask for anything more.
July 22, 2022
Unprompted review
Reply from Pelipost
Thank you so much for sharing your review, Dani! Our goal is to make sending photos to your loved one as easy as possible. We strive to make each customer’s experience with our app Peli-tastic! Thank you for choosing Pelipost. ^CM
Highly recommend!
These guys are on point with every contact! This app makes it super easy to send loved ones pictures and is affordable enough to send them weekly! Half the price of other similar apps. Highly recommend!
July 14, 2022
Unprompted review
Reply from Pelipost
Thank you so much for your kind review, Cindy! We are so glad you're enjoying using the Pelipost app. We couldn't be us without customers like you! ^CM
A Premier Web Site for this Service
It was a pleasure to work with this company and its web site. I needed to send photos to my Grandson and this company provided the most professional and most easily managed web site of the several others who offer the same service. I had a question, asked it on-line and had a comprehensive answer with 8 minutes. This is the premier web site for this service and it was a pleasure to become one of their customers. J. P. Miller
June 29, 2022
Unprompted review
Reply from Pelipost
We are so happy to hear about your experience! Our goal is to make sending photos to your loved one as easy as possible. We strive to provide Peli-tastic Customer Support! Thank you so much for choosing Pelipost!
Great service
I had sent my son pics when he got transferred only to find out he got sent bk to his original location the next day I contacted Pelipost and witching two hours they helped get my shipment fixed and to the right location of my son. Really recommend using this app to send pictures to your loved ones who are currently incarcerated.
June 15, 2022
Unprompted review
Reply from Pelipost
We are so happy to hear that your issue was taken care of in a timely manner. Our Pelipost Support Team strives to make sure that all of our users have a "Peli-rific" experience! If you have any questions or concerns don't hesitate to reach out to Support@pelipost.com
How can I pay using cash apo?
May 29, 2022
Unprompted review
Since recent update pelipost takes…
Since recent update pelipost takes longer to deliver. Unless going back to old version. I wouldn’t recommend
April 2, 2022
Unprompted review
Great Customer Service Che'ila H.
Hi I just wanted to notify the manager of Ms. Che'ila H that she is absolutely a great, professional, kind, persistent representative. I needed my photos modified as my boyfriend did not receive them and she responded to my email right away and pursued to take action. Definitely happy with the best customer service I am receiving from her. Thank you kindly.
October 15, 2021
Unprompted review
I was promised quick delivery with 3…
I was promised quick delivery with 3 days however it’s been 24 hours and my photos aren’t even printed. Becky doesn’t even respond to my queries as to why my photos aren’t printed yet. I will recommend to send photos yourself than use this app their communication is horrible. If I don’t get a response today I’m cancelling my order. I do not recommend.
July 22, 2021
Unprompted review
Reply from Pelipost
Hello,
Thank you for reaching out to us. Our goal is to make sure everyone has a 5-star customer experience. Please reach out to your Customer Support so we may look into your order issues. I have provided the link down below.
https://pelipost.zendesk.com/hc/en-us/requests/new
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