Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
Company replied
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Che'lia Hilton made this the GREATEST…
Che'lia Hilton made this the GREATEST experience EVERRRRR. I have NEVER heard of this app, I was skeptical about downloading it when I heard about it. Yesterday morning I decided to go ahead and download the app, get started with sending pics (which was VERY easy, comfortable and self explanatory). I emailed shortly afterwards with a question and I "PROMISE " within LESS THAN 20 mins I had a response from Mrs./Ms. Hilton. Even after she responded, I had a new question, preferred to speak with a live person, she did NOT hesitate to advise me that all she needed was my name and number. I responded to her email with those details and within LESS THAN 3 minutes my phone rung with a number I didn't recognize and it was her to my surprise. I was and is still shocked because GREAT customer service seems so hard to come by these days but she was AWESOME and made my experience the GREATEST. Keep doing what you're doing Mrs./Ms. Hilton. We need MORE representatives such as yourself in businesses as such. You are AMAZING! Thank you AGAIN and AGAIN!!!!
July 17, 2021
Unprompted review
Sent some photos got a confirmation…
Sent some photos got a confirmation number but when I go to my order history it’s says I have no orders ?????
July 17, 2021
Unprompted review
Reply from Pelipost
Hello,
Thank you for reaching out to us. Your photos are very important to us. We strive to provide 5-star customer experience. I did not locate a support ticket from you. Please e-mail our Support Center so we can look into this issue for you. I have provided the link below to submit a ticket.
https://pelipost.zendesk.com/hc/en-us/requests/new
I Think the App is great affordable…
I Think the App is great affordable prices and easy to use. Just wished Pelipost did more specials.
June 8, 2021
Unprompted review
Reply from Pelipost
Thank you Eric! Don't worry we are working on the app and implementing more discounts. We appreciate your feedback because this helps us improve our services.
Great app love it
June 7, 2021
Unprompted review
Reply from Pelipost
Thank you for choosing Pelipost Charles!
Love this app
Love this app! Pice are printed & sent in a timely manner. Cuts down on having to print them yourself.
June 6, 2021
Unprompted review
Reply from Pelipost
Thank you AJM!
Great app
Great app! Very convenient and easy to use. Pricing is affordable and picture quality is pretty good. Shipping does take longer than usual but overall it’s easier to send pictures this way when you’re pressed for time. I have used this app 3 times thus far. My pictures were received each time
June 6, 2021
Unprompted review
Reply from Pelipost
Thank you so much for your review. Shipping times can vary due to USPS holidays and/or facility mailroom processing times. We are always looking to improves so we truly appreciate your feedback.
And I loved it.
And it seems like nothing special - but it's handy to use. And there are no surprises - everything works to the fullest.
May 29, 2021
Unprompted review
Reply from Pelipost
Thank you so much Adrian!
I don’t know....
I mean the idea is fabulous and the app is designed great. Super convenient and easy... I’ve made 5 orders so far on different dates and yet the status of all 5 orders still say “processing”. I had to check out these reviews because I was skeptical about the app’s legitimacy. I don’t know... still waiting. We’ll see I guess.
May 23, 2021
Unprompted review
Reply from Pelipost
Hi Angeline, Our customer service team is always available to answer any of your questions. They can be reached via email at support@pelipost.com. Also we promise you that we are legit and do everything in our power to help you send photos to your loved one as easy as possible. We hope you will give us 5 stars soon.
Take advantage...
The app is fine. There is in-app purchasing. Takes up a bit of memory. No ads.
May 21, 2021
Unprompted review
Reply from Pelipost
Thank you for your review Oliver!
Convenient service
The dispatch is really quick.
And the quality is kept up to date.
May 13, 2021
Unprompted review
Reply from Pelipost
We're so happy to hear you are enjoying our services. Thank you for taking the time to leave us a review.
I love this app it makes sending pics…
I love this app it makes sending pics so easy and convenient and I haven't had any issues where orders weren't received great app
May 5, 2021
Unprompted review
Reply from Pelipost
Thank you so much for your review Carrie! It means so much to us to have your feedback.
Absolutely fabulous app.
Absolutely fabulous app.. Really easy to use and staff are quick to reply and help you weather it be on Facebook or an email.. Really pleased my loved one told me about pelipost.. It’s so convenient and easy .. Will certainly be a regular customer now :) .. x
April 29, 2021
Unprompted review
Reply from Pelipost
Thank you so much Gemma! We're so happy we could exceed your expectations.
Cancelled order and no refund
I emailed customer service to cancel a duplicate order. As I requested Becky cancelled the order but did not issue a refund. I went back and forth with Becky in customer service for a week and finally decided to dispute the charge with my credit card company. It was unbelievable that a legit company would not issue a refund.
April 28, 2021
Unprompted review
Reply from Pelipost
Hi Angela, We are so sorry for this system error and the delay in getting a refund issued. I was able to locate the correspondence with our customer service representative and see that her last response to you was on Monday, April 26 letting you know a refund was issued that same day.
My experience has been great and…
My experience has been great and positive using this service to get photos to my loved one. The process is easy, pictures arrive in great condition also timely fashion. Happy with pelipost and will be using again.
April 28, 2021
Unprompted review
5 stars!!!
I have been using Pelipost since February, I love it! I don't have a printer at home or have the access to get anywhere to print photos. Pelipost makes it possible to send pictures whether its for a local prison or up state! 5 stars definitely recommend!!
April 20, 2021
Unprompted review
Reply from Pelipost
We're so happy to hear we've been able to keep you connected with your loved one! Thank you for choosing Pelipost, Monica.
PELIPOSTT
I love pelipost! Makes it more easier with this app to send my love one pictures.
April 15, 2021
Unprompted review
Reply from Pelipost
Thank you for leaving us a review Ash!
Must have app
The app is very easy and convenient to use. You can do it on the go or in the comfort of your home. I love it
April 15, 2021
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave us a review Chequanda! It means so much to our team!
Awesome service!
The app is really neat and super easy to use. High quality, fast, convenient and very nice costumer service - I keep coming back!
April 15, 2021
Unprompted review
Reply from Pelipost
Thank you so much for your review Nikita!
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