Pencils4artists Reviews 

Update.
I ordered on 17th April and have not received anything. Have sent a text message and left voicemail but haven’t had any response yet. Have ordered before with no problem. Sent a WhatsApp message yesterday and lo and behold I received an email today to say my order has been posted. Not the 48hr turn around they claim to do. Still not received anything and no response to phone calls or messages. My advice would be don’t use this company. Order received yesterday after instructing my bank to apply for a refund. Note scrawled on barely legible invoice/copy of order saying it had been returned as package was damaged. If that was the case they could have let me know. Also one pencil out of stock - they said refunded but not received in bank.

I wouldn't even give them 1 star. They take your order and do not dispatch it. DO NOT USE THIS COMPANY.
They are SCAMMERS.

Appalling service. I ordered my pencils and despite emails and texts enquiring where the order was no one replied.
After emailing via PayPal after 2 weeks I suddenly I had a dispatch email. Another week passed with no pencils. I asked for a refund and will be buying elsewhere.
Do not use this company. Despite their friendly chat about about elves and using recycled boxes they don't care about customer service at all.

I can confirm, this is indeed a SCAM. Do not order. They take your money and do not deliver.
I wish I'd read the reviews before I contributed to their fund of stolen cash. I place the order on 22 March. Have used all methods of communication since and absolutely no response.

It’s a scam
Please avoid this company. They never send the order. They just take the money and that’s it

Avoid, avoid avoid

I have received excellent service from Pencils4Artists. As am visitingUK I requested that my order be expedited. The order was delivered within three days. Thank you.

Always used this company in the past with no issues. I have now been waiting 14 days for some pencils. 6 days ago I wrote to them again and they said “the pencil elves were packing my pencils ready for dispatch. Still not received them I guess the pencils elves pissed off to the pub and forgot to post them. Won’t be ordering again from them that’s for sure

Ordered an item at the beginning of January almost £20 with postage. It didn’t arrive informed them after 3 weeks they said if it wasn’t going to be delivered in 2 days they would send another, two weeks later nothing, so emailed again and they ignored me totally. I have requested a refund through Pay Pal which has been granted. I will never use this company again. As others have said I just wish I had read reviews on Trustpilot first.

Unfulfilled long standing order. This company’s trading practice and customer service are very poor. In spite of my emails and my telephone call, I have received little or poor response to why my order has not been delivered and no response to my request for a refund.
Avoid this company. It is not reputable

Like others I wish I had read the reviews before ordering. I understand things being out of stock etc but it's the complete lack of communication and being ignored, despite using all their recommended means of contact. Not a word from them which in terms of customer service is appalling. If I could give zero I would but instead I'm going to Trading Standards. I've never reviewed anything before but I'm so disappointed with pencils4artists and I would like to stop the same happening to others.

Update, had emailed them earlier and said I was going to take it further if I'd not had a response by the end of the day. Well, what do you know, I suddenly had a reply.......... funny that!

I have been using Pencils4Artists since 2013. Although my usage has not been frequent, I have consistently had positive experiences until I placed an order on November 22, 2024, for four Caran d'Ache Luminance pencils. On November 25, I was informed that my order was being processed. However, on November 27, I received notification that a couple of pencils were out of stock (which is not unusual) but would be available in two days. After that communication, SILENCE.

I attempted to follow up on my order multiple times using their available contact methods: email, WhatsApp (which is advertised as the quickest option), and phone calls, but my inquiries went unanswered. Eventually, I received a response on December 11, indicating that my order had shipped, citing delays due to recent storms. Unfortunately, there was no further communication after this point. Despite my continued efforts to reach out via email, text, and voicemail, I received no replies.
By December 21, when the order had still not arrived, I left messages indicating that if the pencils did not arrive by the time I returned from visiting family for Christmas, I would need to involve PayPal for a refund and leave a review on Trustpilot reflecting my experience. Fortunately, the order did arrive, but so did someone else's order. When I contacted customer service again, they responded promptly and provided a prepaid return label, requiring me to take the parcel to my local post office and hope it arrived in one piece. In addition, I placed a couple of other pencil orders, both of which were delivered within the expected time frame (second-class post). However, one order also experienced an item going out of stock, prompting me to consider waiting or requesting a refund. I opted for a refund but had to follow up before it was processed, and there was no acknowledgment or apology for the delay.

I feel compelled to share this feedback because, while many orders with Pencils4Artists may arrive without issue, their customer service leaves much to be desired. It appears to be almost non-existent, which is particularly concerning for a company that has been in operation for over a decade. After some research, I have noted that many other customers have reported similar experiences regarding service delays. It raises the question of whether they are understaffed and unable to respond promptly, or if they are simply neglecting customer communication. If they are indeed overwhelmed, it may be prudent for them to consider hiring additional staff to improve their customer service, even if it's only during busy periods. If they are intentionally neglecting customer communication, it's unlikely they will last another ten years. It's worth mentioning that people tend to share bad experiences more often than good ones, so I aim to be fair and honest in this review. Unfortunately, I won’t be shopping with them again.

I always look at Trust pilot before I use a company I’ve never used before but for some reason, I didn’t check this time and really wished I did. Like others, my pencils haven’t been dispatched and the ‘company’ are ignoring my voicemail and three emails I’ve now left with them.
I hoped that i’d never use a company like this, but it seems I now have. I spent just over £40 so I’m now going to have to try and get it back through a ‘charge back’ procedure through my bank, as unfortunately I paid by debit card. I’m also going to contact Trading Standards as they really shouldn’t be operating as they are basically thieves and should be held accountable. They have a good website though, so I can see how they can lure in people to buy.

This company is probably the worst company I’ve ever had dealings with - AVOID at all costs. I wish I had read the reviews first. I ordered a selection of pencils - the website did not display what was in stock, so when the order arrived many items were missing (I would not have placed the order with them if I’d known items were not available as I’m a professional artist and need materials to be readily available). They didn’t communicate - answer emails or answer their phone. It does not seem that they are going to refund me and I am having to report them to my credit card company to recover the funds they have taken. I can only hope that with repeated customer complaints the banks will stop them trading online as clearly they are not set up to do so efficiently.

I wish I had come here before placing my order. Same experience as others - I chased my outstanding order after 2 weeks and did get a reply to say some of the items were out of stock. Since then, nothing. I've sent several emails, texts and left voice messages. Absolutely no response. I feel so annoyed. I had recommended the company to members of my painting group too.

I placed an order with this company which didn't turn up, I attempted to contact them through all available channels and was ignored. I'm now battling through PayPal to try and get a refund. Save yourself a lot of hassle and order from somewhere else.

Elves!!! How childish and just up my street!!! I Love it. My conte pastels arrived today. There must be a pixie helping out in packaging, neat parcel and well protected. Ordered Thurs 2pm, arrived Sat 8 am. So refreshing to get things almost by return post. Thank you

Bought from Pencils4Artists for years. In my most recent purchase they were very helpful in changing my order at the last minute. Excellent communication.

Ordered products from Pencils4Artists nearly 2 months ago and am yet to receive what I paid for. I've contacted them 4 times now via email and WhatsApp with no response. As a professional artist I need my suppliers to be reliable and this company are most definitely not. Customer service is non-existent. Don't order from Pencils4Artists - go elsewhere.

I ordered pencils and a fabric roll holder for pencils totalling £65 on the 1st April , wish I had read the reviews. No word from them. On the 11th I emailed them , then phoned them twice on
Whats app and once on their landline. I told them I thought I had been scammed and going to contact my bank. No response until the 17th saying there was a family crisis with the mother in law and saying they emailed me at the time of my order informing me the roll for pencils was out of stock and they presumed I wanted to wait until it came in so they were delaying my order. I got no email from them. I really want to support small business's but not if they cannot be business like. All they had to do was communicate. I won't be ordering from them again.

Ordered some pastel pencils from this company last week. They were despatched shortly after ordering and arrived only a day after being despatched. Great service, good communication with Alan. Packaged really well. Will definitely use again