Pencils4artists Reviews 

Almost a month since I ordered with no delivery, no news, no refund

29 January: Ordered a few pencils
10 February: I emailed to ask for progress
13 February: They emailed to apologise and said they’d “chase it up straight away”
14 February: I emailed to ask if they had found the stock. (No reply)
19 February: I emailed to ask for a refund. (No reply)

I suppose my next step is to ask my card provider to intercede. So much effort for such a small order.

I prefer to use independent art suppliers when I can (my local doesn’t stock Lyra), but I wish I’d read the reviews for this shop before placing an order.

I know e-commerce isn’t easy, and it is a costly endeavour. I think, based on my own experience and reading these other reviews, Artists4Pencils should stop their online offering and focus on in-store selling

Update 22 February: The refund appeared in my account

I ordered 3 boxes of erasers, they sent the wrong thing, my ten days of texts, calls to mobiles, calls to landlines, messages, emails went unanswered. After an angry text I finally had a message that there was a family emergency and they promised to send a replacement. I'm sure it was truthful but this is clearly a small and not very well run business, especially in light of the reviews on Trustpilot.

Made an order and paid. 1 month later realized my package still has not arrived. Emailed them and they forgot to ship to me but pretended they did. Finally received package and items were missing. They stated they contacted me and gave me a refund but they NEVER contacted me OR ISSUED A REFUND. They have potential but these forgetful things make it hard to want to send them any more money.

Royal Mail mistreated the package but they sent it again and it finally arrived.

Ordered Lyra 24 watercolour pencil set, web site said, in stock. Chased up order after a few days, told out of stock but could make up set out of individual pencils, if I didn't mind them in a different packaging. I wasn't bothered about the packaging, so said go ahead with order. Order arrived, but some of the pencils were not correct. Emailed tp point this out, no reply. Set still showing as in stock on web site. Very unprofessional company, need a lesson in customer service. I wouldn't use them again.

Ordered blades for Derwent sharpener on 28/11. Still not arrived. 2 emails have gone unanswered. Seems from the reviews that this is par for the course.

My order was sipped 10 days ago, living in the UK, it shouldn’t take any more than 2-3 days. Three emails and two messages on the answering machine later, and I still don’t have pencils, nor has anyone attempted to contact me back. Extremely poor customer care to say the least. Update- Finally someone responded and a replacement order arrived. I certainly would not recommend as their customer service is very poor.

Placed an online order months ago, 4x wks later rang for update as nothing arrived and no email; apologies will get it sent ASAP. 3x wks later rang again as no order and no email. Apologies, will get it done today ASAP. 2wks later and I am still waiting but I do not want the order I want my money back ASAP please! Very disappointing....

I placed an order 3 weeks ago and have still not received my items. I have emailed the company 3 times and had no response. Very disappointed and would not recommend.

Really great service and fast delivery! Thank you guys :-)

Ordered online and with very reasonable p&p costs was amazed to have delivery within a couple of days. Product was clearly labelled fragile and suitably packed. Wonderful experience buying a left handed pencil sharpener and have book marked web page for further future purchases.