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Rated 4 out of 5 stars

Positives I like the new website, easier to find most products. Generally Customer Services are helpful and will try and source an item that they do not stock. Next day delivery on mos... See more

Company replied

Rated 5 out of 5 stars

We have been using Penketh's for many years and trust them to deliver what we've ordered, when they say it will be delivered, at very competitive prices. They will go out of their way to source unusua... See more

Rated 3 out of 5 stars

Delivery was on time, but was not placed in the right place when asked. upon inspection items were a little battered and items very dusty in apperance nevertheless correct We are aware outside c... See more

Company replied

Rated 1 out of 5 stars

Hayley very unreliable and unprofessional promises you one thing then does the opposite instead of telling the truth wouldn’t trust this pharmacy AVOID!!

Company details

  1. Office Furniture Store
  2. Safety and Work Wear Store

Information provided by various external sources

Penketh’s are a family led office supply business with over 35 years’ experience in delivering office stationery, catering & cleaning supplies, work wear & protective equipment, furniture & AV equipment, promotional gifts and commercial printing services nationwide. We’re dynamic and forward thinking but have a culture founded on traditional values; getting to know our customers and fostering a relationship which is based on service, reliability and trust. As a result, we're immensely proud of the fact that businesses across the country choose Penketh’s to deliver the goods and we work hard to ensure it remains that way through a commitment to today and a commitment to tomorrow.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

44 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Spot On

i have recently became a customer with Penkeths, over the years i have used many suppliers for Stationery
and have to say these are one of the best, my account manager is excellent and you get a quick response on any questions you may ask

the Delivery men are excellent and are very friendly, and deliveries are always early and as promised the next day delivery service

May 28, 2012
Unprompted review
Rated 3 out of 5 stars

personable helpfulness so important

Delivery was on time, but was not placed in the right place when asked. upon inspection items were a little battered and items very dusty in apperance nevertheless correct

We are aware outside couriers are used to deliver goods and that is when standards can fall

May 28, 2012
Unprompted review
Penketh's logo

Reply from Penketh's

Hi Gloria,

Thanks for taking the time to write your review - you're right, it’s the little details that count! -Especially in areas where we partner with a courier.

In the North West we have a wonderful team of drivers and warehouse staff that take the time to look after each order, deliver it to your specified location and keep dust and damaged packaging to a minimum.

Across the country our delivery statistics are fantastic but again its these finer details that we need to improve on and its through reviews like yours we can pinpoint areas where the Penketh's experience hasn't been delivered in full.

I've had a check and in this instance the goods have come from a depot local to your delivery address and it’s down to us to be vigilant and work with the depot to ensure their standards are in line with our customers’ expectations.

We've already begun a long-term strategy to take more control of product and service delivery nationwide which your account manager can update you on and hopefully you'll see this a sign of our ambitions to offer the best quality, value and service possible in our industry!

Kind regards,

Penketh's

Rated 5 out of 5 stars

FIRST CLASS SUPPLIER

I HAVE BEEN DEALING WITH PENKETH'S FOR QUITE A FEW YEARS IN MY OPINION IST CLASS COMPNANY AND FIRST CLASS SERVICE. THE STAFF ARE VERY FRIENDLY AND MOST HELPFULAND EXCELLENT PRICES AND VERY FAST DELIVERY SERVICE.

May 28, 2012
Unprompted review
Rated 5 out of 5 stars

Great, helpful, friendly

The agent i spoke to was fast,friendly helpful as i had never used your company before sent an order comfirmation to my e-mail soon after i had finished my coversation. Wish all company were like yours.

May 25, 2012
Unprompted review
Rated 5 out of 5 stars

Very Pleased with the overall setup of Penkeths

I am more than happy to recommend your company. I have always received good service from the initial phone call of enquiry/placing and order down to the ontime delivery of the goods.

Always met with a positive attitude over the phone with pleasant sales team and the delivery driver that comes to our site is always happy and cheerful.

May 25, 2012
Unprompted review

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