Backroom processing was way less than satisfactory. Everything took too long, numbers were incorrect. Kept emailing file from previous property that fell through. Relationship Representative w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
LAURA my loan officer was wonderful. The rest of experience aside from settlement was very unpleasant. The no show for the first settlement, the calls with confusing messages,the no show for the secon... See more
Company replied
Ms. Dorothy was both professional and personable as well as very knowledgeable whenever I had a question. Her approach made me feel like I was in good hands throughout the entire process. She was very... See more
Company replied
The whole process was a piece of cake. I was kept informed by text all along the way letting me what was going on. The online application and uploads were easy to navigate which made that experience s... See more
Company replied
Company details
Our Mission
Written by the company
- Your Journey To Homeownership.
- For nearly two decades, Pennymac has established itself as a leading and respected mortgage lender and servicer, helping more than 5.3 million homeowners achieve their aspirations of homeownership. Pennymac’s dedication to affordable lending and sustainable homeownership continues to support its long-term growth and the customer experience. Pennymac offers a wide range of tailored loan solutions for home purchase, refinance, cash-out refinance and home equity needs, including FHA, VA, investment property and jumbo loans, as well as fixed-rate and adjustable-rate (ARM) options. A Pennymac Loan Expert works with borrowers to explain their options and outline what to expect, helping them move forward with greater confidence.
- Award-Winning Service And Expertise.
- As a leader in the industry, Pennymac holds top national rankings as the #1 correspondent aggregator, #2 overall lender and #3 wholesale lender. That level of experience is paired with a strong focus on service, including support that continues throughout the life of each loan. The company is also a 5-star-rated lender on LendingTree and an A+ rated accredited business with the Better Business Bureau. Recognition from trusted third parties further reflects this commitment to customers. Pennymac is honored to be recognized by USA Today as one of America’s Best Customer Service providers in Financial Services and continues to set industry standards, earning accolades such as 2025 America’s Most Loved Workplace as featured in The Wall Street Journal, 2026 Military Friendly Employer, Mortgage Women Magazine’s 2025 Top Employer for Women and National Mortgage Professional Magazine’s 2025 Best Military Lender. In 2025, Pennymac also became The Official Mortgage Supporter of Team USA and the LA28 Olympic and Paralympic Games.
How can we help?
Discover your journey to Greatness with Pennymac
Contact info
United States
- www.pennymac.com
3.6
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Completely Satisfied
Everything was well explained ahead of time and everything went off just as they said.
April 23, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Jamie. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Excellent customer service!!
April 23, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Nelson. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Responsive
Responsive, kept me in the loop throughout the whole process and answered all my questions quickly and in a helpful way.
April 23, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
Great experience
My customer success manager, Edward Moore, was fantastic to work with. He was communicative and extremely helpful throughout the process.
April 18, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Chelsea. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
It was a quick and easy process
It was a quick and easy process to get a home equity loan. Communication was prompt, they checked in regularly along the way and explained things multiple times to ensure we understood the terms.
April 23, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
Removing the trepidation out of the process
Ms. Dorothy was both professional and personable as well as very knowledgeable whenever I had a question. Her approach made me feel like I was in good hands throughout the entire process. She was very honest with me and took the time to explain my various questions. Because of her and Pennymac I would definitely recommend my family and friends
April 23, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Kirk. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
I can't say enough good about my…
I can't say enough good about my experience. From the first phone call to the closing. Everyone I spoke to was very knowledgeable and helpful, my phone calls were always returned and questions were always answered. I would recommend 100% to everyone.
April 18, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
A really good and successful experience
First of all I want to say thank all the people that was involved, especially Eric Lewis. From day one he welcome me into the fold and made me feel value added and he was with me thru the whole process with suggestions and advise. Eric Lewis is a rare find in loan officers. Pennymac should have Mr. Lewis picture as what a good loan officer should be.
April 23, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Jonathan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Nice helpful people and every step of…
Nice helpful people and every step of the process was communicated very well.
April 21, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Jim. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
Everyone at Penny Mac was amazing from…
Everyone at Penny Mac was amazing from the start to finish!
Top notch
April 21, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Ricardo. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
A Satisfied Customer
Quick, efficient, upbeat, reliable, and responsive. Very pleased. Thanks to each person I dealt with - knowledgeable and sincere in effort to help.
April 21, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Luci. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
My experience was exceptionally…
My experience was exceptionally excellent. Speedy responses, easy paperwork and quick to close.
April 18, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day.
A great experience--Thank-you!
The process was easy and everyone was extremely helpful!
April 18, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us, Robyn. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
My Loan Agent kept me informed and…
My Loan Agent kept me informed and worked with me to get all my documentation needed for the loan process.
April 20, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
This was a VERY excruciating experience…
This was a VERY excruciating experience for this to be a streamline refi.I actually got out of character dealing with the many people and dealing with the process as a whole
April 18, 2026
Reply from PENNYMAC
Hi Eric - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time.
Standard text messaging rates may apply*
It was seamless
It was seamless! Taylor C, Luis and Nicia (from the closing) were excellent in all things. I would recommend PennyMac 110%
April 18, 2026
Reply from PENNYMAC
Hi there - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions. Thank you, we hope you have a great day.
It was great customer service very…
It was great customer service very professional and fast
April 19, 2026
Reply from PENNYMAC
Thank you for taking the time to share your experience with us. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.