Pentagon Motor Group - Head Office Reviews 4

We are extremely disappointed with the service we have received from Volkswagen commercial vehicles Derby and the position this has left our business in.

Our commercial vehicle, which is still under warranty, first developed an engine warning light and airbag fault around 20th January 2026. We contacted the dealership immediately and the vehicle was booked in for 5th February 2026.

After a significant wait, the issues were not resolved. We were then asked to return the vehicle again, which we did on 23rd March 2026. Despite a second visit, the faults still remain unresolved.

As a result, the vehicle now cannot pass its MOT, which expires on 28th March 2026, due to the ongoing airbag fault. This means the van is effectively unusable and cannot be legally driven, leaving us without a critical vehicle for our business.

We were initially offered a further booking in June, which is completely unreasonable given the circumstances. It was only through our own persistence that this was brought forward to 26th April 2026 — still nearly a month away for a vehicle that is already off the road due to unresolved warranty issues.

We have made multiple attempts to escalate this matter. The Dealer Principal/Manager Daniel Hough was confirmed to be on site yesterday, yet chose not to return calls or respond to emails. This lack of accountability and communication is extremely frustrating.

As a small business, this situation is having a serious operational and financial impact. We rely on this vehicle daily, and being left without it through no fault of our own is significantly affecting our ability to work and serve our customers.

At no point have we been offered a suitable solution, such as vehicle collection, a courtesy van, or any meaningful support to reduce the impact on our business.

We chose Volkswagen expecting reliability, support, and a professional standard of service — particularly with a vehicle under warranty. Instead, we have experienced repeated inconvenience, unresolved faults, and a complete lack of urgency or accountability.

We would strongly advise other business users to carefully consider this experience before relying on this dealership.

Amazing how when your intrested in buying a car or needing to spend money on services with pentagon motor group they can get back in touch after 5 minuites but when contacting customer service for help when you have a problem you dont hear back
And when you read all reviews there happy to say contact customer services if you have a problem…. Will never buy a car from this sham company again. If you value your money and time id stay well away from pentagon motor group. Ful of promises to get your sale but no help when the car you buy goes caput.

Shocking service continues. Car now 8 days with them for a radio software update. Only driven 100 miles and even the executive team at Dacia can’t do anything to help.

You buy anything from this company at your peril.

Pentagon LCV Derby. Sales arranged a video call at a set time with me, stayed in for it but they never rang , emailed next morning, no response or communication. £20k lost sale , purchased from a company that gave me a great service. Go elsewhere is my advice. Hate to think what they would be like after you bought a vehicle from them ! 22/08/24 received the standard “ contact our customer care team” template letter! Laughable.