Penton Motor Group Reviews 

813
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable and friendly staff who make the entire car-buying journey remarkably smooth, pleasant, and completely pressure-free. People also deeply appreciate the thorough vehicle handover process, the helpful guidance received, and the continuous updates provided when exploring different options. Some reviewers were not happy with the poor after-sales communication and the ongoing difficulties experienced when trying to get vehicle repairs or parts sorted out properly. A few consumers additionally mentioned frustrating encounters regarding unhelpful customer service teams, unexpected delays, and completely unresolved mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming, professional, and... See more

Service

Users describe positive interactions with service, noting that staff members are exceptionally helpful,... See more

Product

Reviewers highlight positive aspects of product quality and vehicle performance, expressing satisfaction with... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful representatives who explain every... See more

User experience

Clients share positive opinions on user experience, noting that staff members are polite, highly informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial meeting with Harry to collecting our new car the experience was 1st class. Harry clearly explained the options available to us & noted our requirements without any pressure to buy. Th... See more

Rated 5 out of 5 stars

Have just purchased an MG4 ev from Pentons in Salisbury. Everyone was very knowledgeable and helpful to us, taking us through the ins and outs of ev ownership. We were under no pressure to commit to b... See more

Rated 5 out of 5 stars

When we visited Penton Salisbury we were introduced to a salesman called Wilfie. He helped us through all the stages of selling our MG and purchasing a new Hybrid MG. He was a very professional and... See more

Rated 5 out of 5 stars

We had a great experience at Penton MG Salisbury with Sales Executive Wilfie Vincent who dealt with us from start to finish on buying our new car. He has a lovely, calm personality and was very knowle... See more


Company details

  1. Car Dealer
  2. also in
  3. Car Accessories Store

Written by the company

Penton Motor Group selling & servicing New Cars and Used Cars in the South of England, UK. Citroen, Peugeot and Vauxhall Main Dealers. Multi-make Used Cars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

813 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(813)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of MG Cyberster

We had a great recent experience at Penton MG Salisbury with Sales Executive Oakley Sharpe who dealt with us from start to finish on buying our new car. He has a lovely personality and was very knowledgeable about all the car's features, the paperwork and any other questions we had he was able to answer. He even managed to get the car delivered to our home and came to do the handover which was exceptional as we were undergoing difficult circumstances. We were so impressed with MG Salisbury, we have also taken up a service plan. Thank you Oakley and Ben for all your smooth running of us buying our new car.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Motability Sales Executive

Brilliant Motability Sales Executive. 5*+++ & more... HARRY RIGGS was constantly striving to offer me, a tip top experience, from the start date of order (March/April 2025) leading into completion & collection (end June 2025). I can only, Highly Recommend Harry & other members of the team, warm, friendly, so welcoming, nothing was ever too much. Many, many thanks to Harry & kindest regards as always-Lucky to have this young man running the very valuable "Motability Scheme" with a flawless experience & handover! :-)

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

just picked up my new car

just picked up my new car, had the help of Jack Alexander. He was amazing and helped me through every stage of the sale. He was genuinely interested in what would be best for me, and was not pushy regarding anything. I would highly recommend dealing with Jack and thankyou so much again!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great buying experience

Don't change vehicles that often so was not looking forward to the purchasing process. The sales representative Scott (Player) at penton Christchurch managed my whole buying process seamlessly. After sending vehicle spec to Scott, the Penton team located a very good vehicle that fitted my needs. He kept me informed at all times (a rare skill these day!) and the vehicle was ready on the day said. I inspected the vehicle thoroughly and except for the odd little thing (which was remedied quickly) the vehicle was in fine order. Overall, a very good buying experience.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Pentons of Salisbury

I chose Pentons of Salisbury out of several other dealers as Oakley was extremely knowledgeable about the car I was interested in, spent a lot of time explaining about the controls etc and there was no "hard sell". He was very friendly and was genuinely keen to make sure I was completely happy with the car and the whole transaction, even rang me a couple of days after to see if I had any questions and that I was happy, which I was. I would recommend Pentons of Salisbury and particularly Oakley to anyone.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Penton MG Salisbury

We called into Penton MG on the off chance and without an appointment with a view to upgrading out MG5. Wilfie was easy to deal with, there was no pressure, no hard sales waffle just a common sense, knowledgeable approach with a dash of humour! The actual trade-in and purchase was straightforward and drama free. Great service.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Oakley was friendly

Oakley was friendly, helpful and did exactly what he said he was going to do. On handover he was superb and showed me how the car and the gadgets worked.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

First class experience with Pentons of Poole

Had a first class experience today with Penton Peugeot at Poole. The air con had failed on my Peugeot 208 and Penton sorted it out and replaced the gas in an hour. The job was done at exactly the quoted price so I'm delighted.

Well done Pentons in Poole, great service with excellent customer care.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure to be served by Matt…

I had the pleasure to be served by Matt Notley,
It was the easiest and smoothest experience buying my new car with no stress! I was always able to get in contact with no problems and any questions that I ever had matt would be more then helpful. So thank you to Matt and the team I will definitely be recommending to my friends and family!

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Matt was always on hand, quick to respond and super helpful. I bought me new car with ease and no stress. Thank you Matt

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience

I recently purchased a Peugeot from Penton Salisbury and found the whole experience hassle free with no fuss. The staff were very knowledgeable and were very pleasant and helpful, making it an enjoyable experience.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of first car.

Jack recently helped me purchase my first car. I was very easy to talk to and kept me up to date with everything. I didn’t feel like I was waiting ages for a reply, he’d get back to me straight away.
Thank you for all your help Jack!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience buying a car…

We had a great experience buying a car from Penton Bournemouth East in May. We had an invitation to test drive of the new C3 petrol variant. Our Sales exec, Scott Player, introduced us to the demonstrator, and we had ample time to test it out on the local roads. As a result, we were "sold" on the new design. Penton gave us an excellent exchange deal on our older C3. We opted to order a new C3 to our colour spec which arrived 4 weeks later. He was obviously very knowledgeable and able to answer all our questions and avoided the usual long sales talk about extras. Even though we only went over for a road test we ended up buying a beautiful new Blue C3. Thank you Scott you are a credit to your company.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Oakley…

Just bought a great car with the help of Oakley Sharpe - great service and no hidden extras on the bill. Top service. Everything arrived exactly on time as he said it would. Highly recommended

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

MG HS Auto from PENTONS Salisbury

It was a very good experience buying my MG HS Trophy Auto. It is a brilliant car and I am totally happy with it. The salesman who looked after us was Wilfie Vincent and he was just great. We saw him three times before we took delivery and each time it was a pleasure. Thank you !

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Harry was very approachable, he answered all questions and gave us some great options when considering the finance of a new vehicle.
He talked ys through everything we needed, made it very clear and made sure we understood everything.
He was organised and cheerful too!
Thankyou for making it easy for us Harry

May 25, 2025
Unprompted review

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