Penton Motor Group Reviews 

813
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable and friendly staff who make the entire car-buying journey remarkably smooth, pleasant, and completely pressure-free. People also deeply appreciate the thorough vehicle handover process, the helpful guidance received, and the continuous updates provided when exploring different options. Some reviewers were not happy with the poor after-sales communication and the ongoing difficulties experienced when trying to get vehicle repairs or parts sorted out properly. A few consumers additionally mentioned frustrating encounters regarding unhelpful customer service teams, unexpected delays, and completely unresolved mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming, professional, and... See more

Service

Users describe positive interactions with service, noting that staff members are exceptionally helpful,... See more

Product

Reviewers highlight positive aspects of product quality and vehicle performance, expressing satisfaction with... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful representatives who explain every... See more

User experience

Clients share positive opinions on user experience, noting that staff members are polite, highly informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial meeting with Harry to collecting our new car the experience was 1st class. Harry clearly explained the options available to us & noted our requirements without any pressure to buy. Th... See more

Rated 5 out of 5 stars

Have just purchased an MG4 ev from Pentons in Salisbury. Everyone was very knowledgeable and helpful to us, taking us through the ins and outs of ev ownership. We were under no pressure to commit to b... See more

Rated 5 out of 5 stars

When we visited Penton Salisbury we were introduced to a salesman called Wilfie. He helped us through all the stages of selling our MG and purchasing a new Hybrid MG. He was a very professional and... See more

Rated 5 out of 5 stars

We had a great experience at Penton MG Salisbury with Sales Executive Wilfie Vincent who dealt with us from start to finish on buying our new car. He has a lovely, calm personality and was very knowle... See more


Company details

  1. Car Dealer
  2. also in
  3. Car Accessories Store

Written by the company

Penton Motor Group selling & servicing New Cars and Used Cars in the South of England, UK. Citroen, Peugeot and Vauxhall Main Dealers. Multi-make Used Cars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(813)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Pentons Salisbury. Matt was the Sales Executive that sold us our current vehicle. We appreciated being allowed to view a number of vehicles & us that approached him requesting a test drive, rather than be pounced on by an over eager salesman. From the point of our decision to purchase a vehicle Matt's serviced was exemplary. We felt under no pressure to purchase. The process & procedures from there on we're simple & straight forward. We were clearly taken through additional options available e.g. extended warranty, service schedule.
On pick up day Matt again went through everything thoroughly & clearly ensure we were comfortable with the car & additional items we had purchased..Matt has subsequently checked that everything is ok with the vehicle. We would definitely buy from Matt & Pentons again.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great facility nice clean and fresh…

Great facility nice clean and fresh .the coffee was good as well . Harry was very polite and extremely knowledgeable and made us feel very welcome. Our car was very well presented and we had plenty of time to overview the vehicle at our leisure. We would definitely come back for future business.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Scott Player, very helpful staff member

I bought a car from the Bournemouth branch, as i live quite a ways way there were a lot of emails with questions before I visited the branch. Scott Player was very helpful in answering all of my questions and was extremely helpful when I went to the branch. I would defiantly buy from Penton again, the staff are outstanding. Thank you Scott.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent car buying experience

I had a great experience buying a car from Penton Salisbury last weekend. We were greeted by Wilfie, a very helpful and friendly sales advisor. He asked about our requirements and showed us vehicles that met our specifications. He was obviously very knowledgable and able to answer all our questions. Even though we only went to browse we ended up buying a very nice MG3.
Excellent experience from an advisor who is a credit to your company.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Scott Driver at Penton in Christchurch…

Scott Driver at Penton in Christchurch sourced an automatic car for my wife he was extremely helpful and kept us upto date with everything during this process,picked my wife's MG HS this afternoon and she is very happy with it.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

The salesman we delt with was named…

The salesman we delt with was named Wilfie.He was very good he went through all the options and nothing was to much trouble. He is very easy to talk to and very polite.I would recommend anyone to go to him to buy a car.
V Stainer

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service - fantastic Citroen Berlingo

We purchased a new Citroen Berlingo from Harry Mills at Salisbury Penton motor group. We have had the vehicle for a few weeks now and are delighted with it.

Harry Mills was very professional, patient, knowledgeable and really went out of his way to support our unusual health needs. He couldn’t have been more helpful every step of the way. We really appreciate the excellent customer service we received.

Thank you!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Wilfie provided excellent service

Wilfie provided excellent service. He gave us multiple options, ensured we understood everything and kept us well informed along the whole process.
I love my new car and really happy that it was through him finding it for me that I have the best option.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Vauxhall Combo 2019

I wanted to find a small van at a reasonable price from a reputable place, which Penton has helped me find. Wilfie Vincent was friendly and attentive during the purchase and it was refreshing to feel under no pressure or not getting a feeling like I was being talked at, particularly having not bought a vehicle for 11 odd years.
I also felt like as a new small business making a first major purchase, Wilfie did actually take an interest in my situation rather than it being just another sale.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Scott gave us Excellent service from…

Scott gave us Excellent service from first greeting us to finalising the sale of the car we purchased from him. Everything was clearly explained to us in detail. We will have no hesitation of using this company again in the future . We are very happy & pleased with our new car.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional , everything went very smoothly from documents to car collection. Special thanks to Harry ,he knows what is doing, highly recommend.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, great quality of cars

Great quality cars. Scott was very approachable, professional and friendly throughout the entire process of purchasing the car; from arranging a test drive, informing me about finance costs etc, keeping me updated throughout and the final handover. Very pleased with my new car, thank you Scott very much for such a great service and making it so easy! 5 stars!!

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth experience buying a MG with…

Very smooth experience buying a MG with Penton recently. Wilfie, the sales executive, was very professional and helpful throughout and made the whole thing very easy to understand and make an informed decision.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Recently purchased a VW golf match

Recently purchased a VW golf match, we couldnt be happier all bought seviced and a brand new mot before we picked it up in four working days, due to weekend and bank holidays, recieved excellent communication and service from scott and there rest of the team if he was busy, but still returned my calls, we would give 10 stars if we could

April 12, 2025
Unprompted review
Rated 4 out of 5 stars

Helpful.

Very helpful and knowledgeable staff.
Would have got a 5 star but did ring as stated when the car would be ready, had to ring them.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Citroën Berlingo…

I recently purchased a Citroën Berlingo Multispace from Pentons in Salisbury, Matt Notley was who I dealt with, and I couldn’t be happier with the experience. From start to finish, Matt was friendly, knowledgeable, and incredibly helpful. He took the time to answer all my questions and made sure I felt confident in my choice.

The Berlingo Multispace itself has been fantastic — practical, comfortable, and perfect for family life. It’s spacious, easy to drive, and surprisingly economical. The vehicle was in excellent condition when I picked it up, and it was clear that Pentons takes great pride in the quality of the cars they sell.

A big thank you to Matt at Pentons, for making the whole process so smooth and enjoyable. I’d highly recommend them to anyone looking for a reliable used car and top-notch customer service.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Penton MG where great

Penton MG where professional and courteous throughout our experience in buying a car. They explained all of out options very clearly. and at no time to we feel under pressure to make decision. The young salesman Wifie was very helpful and so was the young lady whose desk is near his. On taking delivery Wilfie spend time going through things again and we never felt rushed. He even call a few day later to check we did not have any further question about the car. We would recommend Penton to anyone looking to buy a car.

April 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look