Penworld Reviews 

8,109
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive exceptionally fast, arriving beautifully gift-wrapped alongside thoughtful handwritten personal notes and delightful small treats. People genuinely appreciate the extremely smooth purchasing process, competitive pricing, and the impressively wide selection of quality writing products available. Shoppers consistently praise the remarkably helpful customer service and efficient shipping operations successfully spanning across various international borders. Buyers often express satisfaction with custom engraving options and the careful packaging that ensures everything remains safe. However, some people mentioned receiving incorrect items in their packages, which required contacting customer support to resolve the fulfillment mix-up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, expressing high satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast shipping... See more

Service

Customers had positive experiences with service, frequently highlighting the super-fast delivery and... See more

Quality

Consumers find quality to be positive, highlighting exceptional presentation, beautiful materials, and... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied

Rated 5 out of 5 stars

Very good service, extremely fast service and superior customer service. I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,109)

1,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Delivery and Good Prices

I always find what I´m searching for at a very competitive price and fast delivered.

September 17, 2026
Penworld logo

Reply from Penworld

Hi Lis,
Good to know you keep finding what you're after.
Yves

Rated 5 out of 5 stars

Satisfied

Satisfied. Everything ok.

September 17, 2026
Penworld logo

Reply from Penworld

Hi Miha,
Everything ok is all we're after.
Yves

Rated 5 out of 5 stars

Everything was great

Everything was great, delivery was fast, and I will definitely order again.

September 16, 2026
Penworld logo

Reply from Penworld

Hi Mihaela,
You're welcome back any time.
Yves

Rated 5 out of 5 stars

Excellent shop.

Well-stocked shop, friendly staff, and very fast shipping.

September 16, 2026
Penworld logo

Reply from Penworld

Hi Andrea,
I'll pass the compliment on to the team.
Yves

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great packaging, and high-quality goods.

September 16, 2026
Penworld logo

Reply from Penworld

Hi Ovidijus,
Happy it all arrived in good shape. Enjoy!
Yves

Rated 5 out of 5 stars

Photo album

Purchased a photo album. Shipping was quick and it arrived very well packaged. I would definitely order from them again.

September 13, 2026
Rated 5 out of 5 stars

Great products

Great products. Super fast delivery. Would certainly buy again from this company. Thank you!!

September 13, 2026
Rated 5 out of 5 stars

Good website with product I wanted

Good website with product I wanted. Product at good price with good fast international delivery.

September 9, 2026
Penworld logo

Reply from Penworld

Hi Alan,
Thank you! Good to hear the delivery to the UK went smoothly.
Yves

Rated 5 out of 5 stars

Everything’s perfect

Packed with care beautifully, shipped on the next day immediately and arrived perfectly. Thank you so much! Definitely a great shop if you wanna look for good quality pens!!!

September 8, 2026
Penworld logo

Reply from Penworld

Hi Derin,
Thank you so much! Enjoy the pen.
Yves

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