Penworld Reviews 18,373

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered a TWSBI Eco Indigo Blue Bronze fountain pen (fine nib) from penworld.be, and the overall experience was very straightforward. The delivery was quick and hassle-free, and everything ar... See more

Rated 5 out of 5 stars

Amazing customer experience for e-commerce. I bought a simple, inexpensive bottle of ink as a first time client. I received the package the next day before 16hs, well wrapped in a high quality little... See more

Rated 5 out of 5 stars

This was my third or fourth order from them — perfect every time, they never let me down, especially when you need a gift quickly. Arrives next day using bpost (so no need to stress about delivery and... See more

Rated 5 out of 5 stars

De levering was snel , correct en de levering door B post is super. Ze geven het pakje tenminste nog af, terwijl ik het bij anderen vaak in mijn tuin moet gaan zoeken.

Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Pen Store

Written by the company

Penworld is de specialist in luxe schrijfwaren. Officieel verdeler Montblanc, S.T. Dupont, Cross, Waterman, Caran d'Ache... Bestellingen voor 16 uur worden de volgende dag geleverd. Met verschillende Bezoek ook onze winkel in Antwerpen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Smooth Experience and a Great First TWSBI

I ordered a TWSBI Eco Indigo Blue Bronze fountain pen (fine nib) from penworld.be, and the overall experience was very straightforward.

The delivery was quick and hassle-free, and everything arrived in perfect condition. I didn’t need to contact customer service, which in itself says a lot about how smoothly the process went.

As for the pen, this is my first TWSBI, and I absolutely love it. It has completely replaced my ballpoint pen. The writing experience is smooth, reliable, and just enjoyable to use on a daily basis.

A simple, positive experience from start to finish.

February 1, 2026
Rated 5 out of 5 stars

Excellent products & customer service

I've rarely experienced such a high level of customer service: seamless order processing; super fast delivery; beautifully wrapped items; and a personalized note of thanks. Penworld is a class act and I'll be purchasing all my future writing items from them. They make the online experience feel personal and meaningful. Highly recommend!

March 27, 2026
Rated 5 out of 5 stars

I have rarely received a package so…

I have rarely received a package so well presented with the addition of a personal touch and a little treat. Delivery was very fast and I am especially happy with the product I bought, it is exactly what I was hoping for. Thank you very much!

March 20, 2026
Rated 5 out of 5 stars

Excellent Client service

I've had very positive experience buying stationary products at PenWorld. The products were delivered in good condition and fast. I liked the gift wrap around one of the bought products.

March 7, 2026
Rated 5 out of 5 stars

Fantastic customer service

I placed quite a small order, and it came on time, beatifully packaged (even gift-wrapped!) and with a hand-written note.
It was a perfect unwrapping experience :)

February 12, 2026
Rated 5 out of 5 stars

Very nice experience

Very nice experience, as a first time customer the order came quickly and carefully packed. I was finding a little accessory for my Secrid wallet and found it at a great price.

February 12, 2026
Rated 5 out of 5 stars

just works

very careful packaging, good selection on the website, no complaints. I'm a satisfied customer, would buy again. recommended

February 6, 2026

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