I ordered a TWSBI Eco Indigo Blue Bronze fountain pen (fine nib) from penworld.be, and the overall experience was very straightforward. The delivery was quick and hassle-free, and everything ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing customer experience for e-commerce. I bought a simple, inexpensive bottle of ink as a first time client. I received the package the next day before 16hs, well wrapped in a high quality little... See more
This was my third or fourth order from them — perfect every time, they never let me down, especially when you need a gift quickly. Arrives next day using bpost (so no need to stress about delivery and... See more
De levering was snel , correct en de levering door B post is super. Ze geven het pakje tenminste nog af, terwijl ik het bij anderen vaak in mijn tuin moet gaan zoeken.
Company details
Written by the company
Penworld is de specialist in luxe schrijfwaren. Officieel verdeler Montblanc, S.T. Dupont, Cross, Waterman, Caran d'Ache... Bestellingen voor 16 uur worden de volgende dag geleverd. Met verschillende Bezoek ook onze winkel in Antwerpen.
Contact info
Paardenmarkt 112, 2000, Antwerpen, Belgium
- +3235001230
- info@penworld.be
- penworld.be
4.9
Excellent
18K reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and sweet little letter…
Fast delivery and sweet little letter with my order. Made my day so much better.
January 29, 2026
Lack of follow-up & delivery not on time
Ordered the item end of December, with the website mentioning it would be delivered in two business days. After a month of no news, it was delivered to the post.
Terrible service
January 28, 2026
Very good and fast service
Very good and fast service. Good collection. Nice presentation. It's nice to get a card and a note.
January 28, 2026
Fast Delivery the day after ordering
January 24, 2026
It arrived the next day and I'm super…
It arrived the next day and I'm super happy with pen.
January 22, 2026
All around great experience
Quick delivery, broad product range, hand written note thanking me for my purchase and some sweets. I will gladly be bribed with sweets.
November 1, 2025
Very fast delivery!
Good selection of brands that I like and can’t easily find everywhere. Very fast delivery as well.
January 18, 2026
They know how to do customer experience right
Amazing customer experience for e-commerce. I bought a simple, inexpensive bottle of ink as a first time client. I received the package the next day before 16hs, well wrapped in a high quality little box, with a hand written thank you note, an invoice printed on high quality paper, and three little pieces of lemon candy. What a wonderful experience for such a simple purchase. This is how you gain new loyal customers. Thank you!
January 12, 2026
Unprompted review
Delivery in Spain
Delivery in Spain! Super fast, super friendly, and ... what else can I say? I'm a client for life; that's for certain. Best wishes for 2026 and ... thanks!!!
January 7, 2026
Personal touch warmly appreciated
Apart from receiving my product directly on time and in perfect condition, I also received a handwritten thank you note and some candy. Clearly a company that knows how to treat their clients. Thank you!
January 3, 2026
Love for the details
The product arrived the very next day as promised, nicely packed and with a nice and surprising hand-writed note that gave the whole product a very warm and close vibe.
Highly recommend it
December 25, 2025
Very positive & professional
Very positive and responsive if you addressed your concern regarding your order. I blindly recommend this store and its webshop! Thank you for this nice attention with the Napolon candy and the compliments signed by your collaborator :-)!
December 20, 2025
Excellent service
December 20, 2025
Very satisfied
Very satisfied! Fast delivery, gift wrapping, personal touch (handwritten message and sweetie).
December 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.