Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
Company replied
Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
Company replied
Company details
- Men's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Online Marketplace
- Outerwear Store
- Tuxedo Shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company and quality garments
Great company and quality garments. Highly recommend trying this small but mighty clothing company!
January 19, 2026
Reply from Percival
Hi Andrew,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy our company and with the quality of our products!
Kind regards,
Percival Customer Care
Versatile Sherlock
I'd been looking at Sherlocks for a while and finally decided to buy (at a modest discount). It was as easy to buy as ever and I'm delighted with it. It's perfect in the car or around town with warm jumper / overskirt underneath its good for cold wet February days
January 18, 2026
Reply from Percival
Hi Nick,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with your Sherlock!
Kind regards,
Percival Customer Care
Reply from Percival
Hi Bempah,
Thank you for taking the time to leave this review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with the quality of our products!
Kind regards,
Percival Customer Care
Disappointing/frustrating returns process
Like many others, I have found out too late that Percival's obvious flare for design isn't matched by their customer service, the whole of which seems to be a barely monitored email address.
Their terrible returns process means I will not buy from Percival in the future. There is no clear way to initiate a return through the website, and I was obliged to email them and wait an unacceptable 12 days for a return label to be emailed back. I have waited over three weeks for a refund, without so much as an acknowledgment that the returned goods have been received.
Their customer service as a whole seems disappointing, disrespectful, and entirely inferior to that of their competitors. To be avoided.
January 12, 2026
Unprompted review
Reply from Percival
Hi Robert, Thank you for getting in touch. I am so sorry to hear you have not received your refund. I would love to help. I can see out customer service team have sent you an email. Please kindly check your email and your junk for this. If you have any other queries please don't hesitate to contact us.
Kind Regards,Percival Customer Care
Incredibly poor service
I‘ve ordered from their website several times and I‘ve found their clothes to match the descriptions and photos on the website. However I can‘t recommend ordering from them because of their terrible and unresponsive service.
I had to return a polo shirt in november because the fit was not what I expected. I used the return label provibed by Percival and the parcel arrived at the company. Despite that I have not received a refund. I‘ve contacted them several times and never received any response. It‘s incomprehensible to me how a company can undermine their image like that. The clothes are fine but the service is incredibly poor. And telling customers on here to contact you via email is not helping since you apparently haven‘t read all the other emails sent before.
November 30, 2025
Unprompted review
Reply from Percival
Hi KM, Thank you for getting in touch. I am so sorry to hear you have not received your refund. I would love to help. Please kindly contact us at hello@percivalclo.com with your order number email and full name as well as quoting reference #44766 so we can help further. If you have any other queries please don't hesitate to contact us.
Kind Regards, Percival Customer Care
No Refund, No Customer Support
Terrible service. I returned part of my order, and had confirmation from Percival that they received the return on 27th December 2025. I have since contacted them via email and social media messaging to find out why I have not been refunded, and have had no response. It is now 15th February 2026, and I am still waiting, with no update as to when I will get my money back. My next step will be to contact my bank. Judging from other reviews this does not seem like a one-off mistake.
December 27, 2025
Unprompted review
Reply from Percival
Hi Thomas, Thank you for getting in touch.I am so sorry to hear you have not received your refund. I would love to help. Please kindly contact us at hello@percivalclo.com with your order number, full name and email and quoting reference #44761 so we can help further. If you have any other queries please don't hesitate to contact us.
Kind Regards, Percival Customer Care
Reply from Percival
Hi Michael,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with your purchase!
Kind regards,
Percival Customer Care
Been nearly a month for a refund on my…
Been nearly a month for a refund on my order.
January 14, 2026
Reply from Percival
Hi Chris,Thank you for getting in touch and taking the time to leave a review. I am so sorry to hear you have not received your refund. I would love to help. Can you kindly contact us at hello@percivalclo.com along with your order number and email and quoting reference #44608 so we can help further. If you have any other queries please don't hesitate to contact us.
Kind Regards, Percival Customer Care.
Never had a bad experience with…
Never had a bad experience with Percival. Clothes are great as is the service.
January 13, 2026
Reply from Percival
Hi Chris,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our service and of our products!
Kind regards,
Percival Customer Care
Haven’t had a great experience with…
Haven’t had a great experience with this firm firstly sent me wrong item altogether. Sent returned item day of delivery to me
3 weeks still waiting for refund emailed twice no response.
When can I expect my refund ???
January 21, 2026
Unprompted review
Reply from Percival
Hi Mal,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund. please be assured that this is not a reflection of our usual standards of service.
Your refund has now been processed and an email will follow to confirm this.
Please contact us if you need any further assistance.
Thank you,
Percival Customer Care
Really great customer service in both…
Really great customer service in both the store and online when I had to switch sizes and colours on an outfit. Clothes are great quality too!
January 13, 2026
Reply from Percival
Hi George,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our service and of our products!
Kind regards,
Percival Customer Care
Never received refund after returning items.
I returned the two items (didn’t fit) and have the confirmation from
DHL, but never received my refund. I’ve reached out via email (with receipt of the return delivery from DHL), but have never received a response.
January 12, 2026
Reply from Percival
Hi James, Thank you for getting in touch. I am sorry to hear you have not received your refund. I would love to help. Can you kindly contact us at hello@percivalclo.com quoting reference #44470 along with your order number and email so I can help further? We look forward to your reply. Kindest Regards, Percival Customer Care.
Very quick delivery and good product…
Very quick delivery and good product quality. However item didn’t suit me so sent back a while ago and it has been confirmed as delivered to warehouse. I have tried to email but no response about a refund.
January 23, 2026
Unprompted review
Reply from Percival
Hi OG, Thank you for getting in touch. I am sorry to hear you have not received an update on your return. I would love to help. Can you kindly contact us at hello@percivalclo.com and quote reference #44467 along with your order number so we can help further. I look forward to hearing from you. Kindest Regards. Percival Customer Care.
Reply from Percival
Hi Simone,Thanks for taking the time to leave a review. We are so glad to hear you are happy with your new purchase and our service. We hope to see you shopping with us again soon. Kind Regards, Percival Customer Care
Items not as described and after almost…
Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am still disappointed with the experience after shopping with the brand for a number of years
January 5, 2026
Reply from Percival
Hi Jasper, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. After checking the details of your return, I can see that it has been processed this morning. If there is anything we could help you with, please let us know. We are looking forward to hearing from you. Kind regards, Percival customer care.
Wonderful brand with quality garments…
Wonderful brand with quality garments and services
January 11, 2026
Reply from Percival
Hi James, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Been waiting 16 days for a refund
Been waiting 16 days for a refund. Wouldn't recommend ordering online from them
January 23, 2026
Unprompted review
Reply from Percival
Hi Chris, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please send your full name, delivery address and order number to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
Great service and experience
January 9, 2026
Reply from Percival
Hi Jag, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Extremely well made clothing
Extremely well made clothing. Exceptional fits and great customer care. A bit slow on returns though!
January 9, 2026
Reply from Percival
Hi Daniel,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our products and customer service.
We have passed on the feedback about the returns, for review.
Kind regards,
Percival Customer Care
sizing is off and customer service is non-existent.
I purchased a pair of shoes expecting high-end quality and service to match the price. While the design is beautiful, the experience has been a nightmare.
First, the sizing is completely inconsistent with industry norms. I normally wear a size 44.5 or 45, but ordered a 44. Surprisingly, the shoes were still way too big.
Because I trusted the brand, I removed the tag before the final try-on—an honest mistake on my part. The shoes are pristine and unworn, simply tried on indoors. I reached out to customer service honestly, explaining the situation and asking for an exchange so I could actually wear the expensive product I bought.
Their response was a robotic refusal citing policy, with zero empathy or willingness to look at the specific situation. When I replied expressing my disappointment and asking to find a solution together, they simply stopped responding.
It is deeply disappointing that a "premium" brand punishes customers for honesty and refuses to help when their sizing is clearly off. I am now stuck with expensive, unwearable shoes.
Verdict: If everything goes right, you're fine. But if you have an issue, don't expect any help. Honesty is not appreciated here. I will never buy from Percival again.
January 7, 2026
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