Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
Company replied
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Review summary
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Reviews shaping this summary
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
Company replied
Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
Company replied
Company details
- Men's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Online Marketplace
- Outerwear Store
- Tuxedo Shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is very poor
The customer service is very poor. I had to return 2 items (Christmas gifts). I exchanged first of all but still a bad fit. I tried to contact Percival to no avail. The returned items have been with them now for 2 weeks and nothing has happened. I will never buy from them again.
January 8, 2026
Reply from Percival
Hi Patricia, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. I have now checked the status of the return and I have processed the refund for both items. Please allow up to 10 working days for the transaction to appear on your account. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
The brand is incredible
The brand is incredible! Great materials and designs of the clothes. Size guides on the website are accurate and I was lucky enough that I did not paid the import tax to Italy . Delivery is super fast ! I really advice this brand
January 21, 2026
Reply from Percival
Hi Loredana,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our products and of the fast delivery!
Kind regards,
Percival Customer Care
Returned an item and confirmed as…
Returned an item and confirmed as returned 21/1. No refund yet and emailed to chase but absolutely no response. Awful process.
January 21, 2026
Unprompted review
Reply from Percival
Hi Alex,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your return. Please be assured that this is not a reflection of our usual standards of service.
You refund has now been processed and an email with further details will follow.
Please let us know if there is anything else we can help you with.
Thank you,
Percival Customer Care
The jacket was lovely but to big
The jacket was lovely but to big . It was a Christmas present for my son. I receieved my return form and poste d on the 30th of December I have been waiting over 30 days for a refund after returning the jacket. I have written 5 emails and no response to any of them. I have even tried the alfie email but that one bounced back . This is appalling customer service by a company with a first class product.
December 17, 2025
Unprompted review
Reply from Percival
Hi Rosemary, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please make sure that you send your full name, delivery address and order number to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
No Communication regarding return took…
No Communication regarding return took too long for exchange every time I sent a email there was no response
After several emails they did send out my exchange without telling me I only knew when it was left outside my door
I won’t be returning
January 20, 2026
Reply from Percival
Hi Andrew, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. Please note that this is not our usual customer service and an investigation has been raised. We would advise to check the spam folder, as a confirmation email is being sent once the exchange is being processed. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
Had to chase my refund as still hadn’t…
Had to chase my refund as still hadn’t received it almost two months after returning the order. Had a quick response saying it would be in my account soon, but has me wonder whether the refund would have been processed at all if I hadn’t noticed and thought to follow up. I won’t be ordering from this company again.
February 3, 2026
Unprompted review
Reply from Percival
Hi Alison, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. Your feedback has been forwarded to our relevant department, as this is not our usual customer service. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
They were great when I spoke with them
January 20, 2026
Reply from Percival
Hi John, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Returned shipped my items and haven’t…
Returned shipped my items and haven’t heard back for 1.5 months. Would not shop there again.
Emailed them and also never heard back.
January 5, 2026
Reply from Percival
Hi Allen,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund. Please be assured that this is not a reflection of our usual standards of service.
I can see that these have now been processed.
I have passed on the feedback to the team for review.
Please send us an email at hello@percivalclo.com, if you need any other assistance with this.
Thank you,
Percival Customer Care
Easy to use site
Easy to use site. Shipping was fast and in great condition. The quality of the jacket is fantastic! I’ll definitely buy from here again
January 19, 2026
Reply from Percival
Hi there,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our website and quality of your purchases!
Kind regards,
Percival Customer Care
Returns currently at 33 days and counting
I made 2 separate orders for a combined £187 and returns both unworn in perfect condition. Due to buying before christmas, the website stated it could take up to 28 days to process a return. Both returned orders show recieved on 31st Dec, meaning I am now 33 days without a refund (like other customers it seems), and there has been zero comms other than 3 emails asking me to rate the order - charming.
I have just emailed with a formal complaint. Such a poor service, sadly. After my partner and friends have used Percival before, after this experience I will not be using or recommending them again.
February 2, 2026
Unprompted review
Reply from Percival
Hi Luke,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refunds. Please be assured that this is not a reflection of our usual standards of service.
I can see that these have now been processed.
I have passed on the feedback to the team for review.
Please send us an email at hello@percivalclo.com, if you need any other assistance with this.
Thank you,
Percival Customer Care
Bought the ‘Minnesota’ overcoat in…
Bought the ‘Minnesota’ overcoat in every available color…purchased first at Le Bon Marche/Paris, ordered the others online#Iconic
January 19, 2026
Reply from Percival
Hi William,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with your Minnesota Coats!
Kind regards,
Percival Customer Care
I had to send some items back due to…
I had to send some items back due to them being too large. It has been over a week since they were delivered and I haven’t heard anything about refunds or replacements. Other than that, a pretty normal service.
January 18, 2026
Reply from Percival
Hi Billy, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. After checking the details of your return, I can see that it has been processed within our returns timeline. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
Great quality and perfect fit
Great quality and perfect fit. The melton wool feels premium and well made, and the coat fits exactly as expected. Simple, elegant, and perfectly stylish — it looks sharp without trying too hard. Very well tailored and comfortable to wear. Customer service is excellent. I’m really happy with this purchase.
January 18, 2026
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
stylish and excellent quality
My orders arrived as stated and nicely wrapped. The descriptions were understated as the quality of the clothes was exemplary. well cut, measured and very very stylish. Now one of my favoured brands without doubt.
January 18, 2026
Reply from Percival
Hi Keith, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Jon, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Quality
Quality, choice and style all in one convenient place - what more could you ask for?
January 4, 2026
Reply from Percival
Hi Neil, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
2 of the 3 shirts fit great
2 of the 3 shirts fit great, would have preferred measurements.
January 2, 2026
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. Your feedback has been forwarded to our relevant department for investigations. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Excellent quality
Excellent quality, fast international shipping. Surprised to see the suit pants arrive in a plastic bag stuffed into a paper envelope, especially with linen.
January 16, 2026
Reply from Percival
Hi Karen, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. Your feedback about the packaging has now been forwarded to our relevant department. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Amazing company and clothing!!!!
January 2, 2026
Reply from Percival
Hi Daryl, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
The refund took forever and I had to…
The refund took forever and I had to chase them to get the monies back
January 2, 2026
Reply from Percival
Hi Holly, thank you for taking the time to leave us a review. I am so sorry to hear that you have received your refund alte. We are extremely busy and it might take longer than usual for us to reply. We do appreciate your patience and please note that this is not our usual customer service. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
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