Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
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Review summary
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Reviews shaping this summary
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
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Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
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Company details
- Men's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Online Marketplace
- Outerwear Store
- Tuxedo Shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been waiting for a refund for over…
I've been waiting for a refund for over a month now, have emailed twice but no response.
December 26, 2025
Reply from Percival
Hi George, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. After checking the status of your return, I was able to process the refund. An email confirmation should follow shortly. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
Top quality
Top quality, great service, easy size exchange.
I’m so pleased with my new coat, everyone comments on the great style and I feel good!
Not cheap but not too expensive!
January 14, 2026
Reply from Percival
Hi Barry, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
No Refund One Month Later
I ordered an overcoat and a pair of denim. The denim was actually really well fitting and was exactly what I was looking for, the overcoat however, I did not like and so initiated a return.
The return was already more convoluted than other brands, regardless though, I shipped it the day after I received my items. The next day, on the 31st of December, I receive an email saying that the item was received and that they are processing my refund.
It’s now been almost a month and I have yet to receive the £250+ refund for the coat. There’s been no communication at all since, and I’m not sure why it’s taking so long to process since the busy holiday crunch should have passed by now.
This has made me hesitant to order from Percival in future, despite them offering interesting pieces.
Could I have some clarity on this? Because I’ve never experienced this from any brand, even smaller niche brands have better processing times.
EDIT: Fantastic Customer Service from Alfie shortly after.
December 29, 2025
Unprompted review
Reply from Percival
Hi Ahmed, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please send your full name, delivery address and order number to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
Reply from Percival
Hi Kirk, thank you for taking the time to leave us your feedback. I am so sorry to hear you have not received your refund. I would love to help. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that your return has not reached the maximum of 14 working days for the return process timeline, as per terms and conditions. However, I have now processed your return, a confirmation email should follow shortly. If you have any other queries please don't hesitate to contact us.
Kind Regards
Reply from Percival
Hi Phillip, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Dominik, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Nice colour but poor quality
The linen trousers came but with poor construction requiring repairs right from the start. Email to the company remain unanswered. Would not buy from them again and don’t recommend.
Oh, and then they’re delayed reply would have me pay for returning the trousers to be deducted from my refund. That’s really bad too.
December 30, 2025
Reply from Percival
Hi Steven, thank you for getting in touch. I am so sorry to hear you have not received your refund. I would love to help. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Your feedback has been sent to our entire time, for investigations. Our customer service team will get back to you with the further steps. If you have any other queries please don't hesitate to contact us.
Kind Regards
Great shopping experience
Great shopping experience. I was notified when the jeans were restocked and could immediately purchased them on the website. Seamless shopping experience.
January 13, 2026
Reply from Percival
Hi Ciprian, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
A large order was placed with Percival…
A large order was placed with Percival which has not only not arrived or been delivered to the courier in over a week (paid for next day delivery) but have emailed customer services and yet there is no response. appalling service for a lovely brand. It's really dissapointing. Before a response is added - we have emailed with full details before but no response. Why is there no other way to make contact?
January 18, 2026
Unprompted review
Reply from Percival
Hi Stephanie, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please send your full name, delivery address and order number to hello@percivalclo.com . Alternatively, you can contact us on our Social media accounts. We are looking forward to hearing from you. Kind regards, Percival customer care.
Terrible Customer Service – Still Waiting for My Refund
On 10 December, I received confirmation from Percival that they had received my returned item. Their website clearly states that refunds can take up to 28 days to be processed.
It has now been more than 45 days, and I still have not received my refund.
What makes this even more frustrating is the complete lack of communication. I have written multiple times asking for an update and have received no response whatsoever. No explanation, no timeline, nothing.
This is completely unacceptable and incredibly disappointing from a brand positioning itself as premium. Delayed refunds and being ignored by customer service shows a total lack of respect for customers.
I would strongly advise others to be cautious. This has been an awful customer service experience.
December 10, 2025
Unprompted review
Reply from Percival
Hi Miguel, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please send your full name, delivery address and order number to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
Reply from Percival
Hi Joan, thank you for taking the time to leave us your review. I can see that your order has now been delivered, I do hope that you love your new purchase with us. Please note that the tracking link should have been sent on your dispatch email and it has been updated along the way. If you do have further questions, please do not hesitate to contact us.
Kind regards, Percival customer care.
Appalling
Appalling. Coat didn’t fit and it’s been 5 weeks since I returned it with no contact. £329 is a substantial purchase and I can’t believe they’re still messing me around.
Edit: I emailed and I reported them to PayPal. I’m told the refund was processed on Monday but can take up to 10 working days to reach my account. Not super helpful in January!
January 25, 2026
Unprompted review
Reply from Percival
Hi Laura, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. We do appreaciate your patience and I have now passed your feedback to our relevant department for investigations, as this is now our usual customer service. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
Contrast Trim Regular Knitted Shirt
I now have a number of Percival items (cardigans and knitted shirts) and the reason I've kept going back is because of the quality. This shirt, like the others I've bought, is top notch, it fits perfectly, and items always arrive promptly and well packaged.
January 11, 2026
Reply from Percival
Hi Gerald, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Shouldn't have to chase for refunds
I generally love Percival's products, but the way they handle returns and refunds is completely unacceptable.
I placed two orders in the Black Friday sale, I kept some stuff but then returned the rest. I received "return received" emails on the 14th December, but I am now having to chase my £900 refund, by email, more than a month later. My initial emails were ignored beyond the auto reply until I sent a rather snotty email complaining.
The worst part is this is not the first time this has happened to me with Percival. Which leads me to believe this is an intentional tactic, delaying refunds in the hope that some customers just don't notice.
If you return anything to Percival, expect to have to remind them to give your money back - they seem reluctant to hold up their end of the deal.
January 22, 2026
Unprompted review
Reply from Percival
Hi Gaz, thank you for contacting Percival. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that your feedback has been forwarded to our relevant department for investigations, as this is not our usual customer service. For us to be able to look into the status of the return, we will need the full name, delivery address and order number emailed to
hello@percivalclo.com. We are looking forward to hearing from you. Kind regards, Percival customer care.
Great products and great customer…
Great products and great customer service. Look forward to purchasing more items from Percival.
January 7, 2026
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Appalling customer service
My very expensive item was never delivered. To this day, I haven't received a refund, an explanation or an alternative solution. Just utter silence. I AM IN DISBELIEF!
January 7, 2026
Reply from Percival
Hi Alessandro, thank you for taking the time to leave us your review. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. We have now replied to your email with the options available, please get back to us and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Amazing brand
The customer service was amazing. I asked about an item that was no longer showing on the website for sale and the team responded promptly, managed to locate the item in one of the stores and reserve it for me.
I’ve bought numerous items from Percival over the years and love the quality and fit. I’ve never had to message customer services so the fact that the first time I did, the service was excellent, just shows not only are their clothes quality, as are all aspects of the company are.
January 21, 2026
Unprompted review
Reply from Percival
Hi Josh, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We would do our best to make our customers happy. We were glad to hear that our store had the item in stock. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Very easy transaction
Very easy transaction, fast delivery and a lovely item received at a bargain price that will last a long time.
January 6, 2026
Reply from Percival
Hi Christopher, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. Your feedback has been forwarded to our entire team. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Still awaiting my refund after one…
Still awaiting my refund after one month, they haven’t even bother contacting me about the returned item has been received.
December 18, 2025
Reply from Percival
Hi, thank you for taking the time to leave us your review. I would love to help you today. I have now checked the status of your return and I have requested for it to be processed as soon as possible. We would like to apologise for the delay, we are extremely busy at the moment. If you do have further questions, please do not hesitate to contact us.
Kind regards
Missing refund after 31 days from return
After the “next day delivery” was instead delivered 9 days after purchase, it’s been a month I returned my purchase and I still haven’t received a refund!
If the delivery was already a total joke - drivers calling me at 10pm to deliver my parcel and refusing to come back during the day- this delay in refunding me is unacceptable, I feel completely scammed.
January 20, 2026
Unprompted review
Reply from Percival
Hi Silvia, thank you for contacting Percival. I would love to be able to help you today. We do appreciate your patience during this busy period and we would like to apologise for the inconvenience caused. Please note that this is not our usual customer service and an investigation will be raised with our courier partner. We would be able to check the return, once you could please send us your personal details to hello@percivalclo.com. We are looking forward to hearing from you. Kind regards, Percival customer care
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