Perfect Getaways Reviews 

5,192
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness and friendliness of the staff, who take the time to listen carefully to individual requirements and offer honest, personalized advice for every holiday. People appreciate how remarkably smooth and fast the booking process is, completely removing any travel planning stress and making arrangements effortless from the initial conversation to the final confirmation. Consumers also praise the outstanding customer service and the agents' deep knowledge of various global destinations, ensuring everyone successfully finds their ideal trip within their agreed budget while receiving wonderful ongoing support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers consistently experience friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are attentive, empathetic,... See more

Booking process

Consumers find booking process to be positive, highlighting that staff are very friendly and make the... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers find the team consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service from Matt at Perfect getaways. From the first conversation till the day we got off the cruise, we had great communication. The price we paid was so much cheaper t... See more

Company replied

Rated 5 out of 5 stars

We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company... See more

Company replied

Rated 5 out of 5 stars

Bethany was very pleasant and helpful. She arranged our flights & hotels promptly and efficiently. We will be more than happy to contact Bethany again for our next and future holiday requirements. And... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Ski Holidays
  6. Travel Aggregator

Written by the company

Your Holiday Starts Here — and we take that seriously. Perfect Getaways is a fully independent travel agency, founded in 2017 and proudly rated Excellent on Trustpilot with over 4,600 five-star reviews. We're ABTA and ATOL protected, so every booking comes with complete peace of mind. You'll find our nine stores across Little Sutton, Neston, Birkenhead, Liverpool, St Helens, Widnes, Kirkby, Bebington and the Isle of Man — and they're not your average travel shops. Pop in and you'll be treated to a complimentary bar, children's cinema, sweet shop, games consoles and big screens, all in a relaxed, friendly environment. Plus we have our Head Office with our Partnerships department and Golf Breaks department in Eastham. Booking a holiday should feel like the start of one. Our travel experts create personalised itineraries of every kind: sun and beach, cruise, long haul, city breaks, weddings and honeymoons, solo travel, group bookings, UK breaks, winter sun, ski, golf breaks and more. Whether you know exactly what you want or need a little inspiration, challenge us with your next booking — our customers regularly tell us we find deals they couldn't find anywhere else, and our exclusive offers are available to everyone. We plan your holiday the way that suits you: in store, over the phone, by email, WhatsApp or live chat. And with in-store travel money now available too, we can sort your getaway from first quote to final currency. Pop into one of our interactive stores and let us make your travel dreams a reality.

Your holiday starts here...

Written by the company

Pop into our interactive travel stores!
Our customers are treated to a complimentary bar, children's cinema, sweet shop, games consoles and large TV screens in a relaxed and friendly environment. Our dedicated team of travel experts deliver outstanding customer service and work tirelessly to deliver the best deals, tailored to your specific needs.

Fully financially protected

We are ABTA & ATOL protected

We are ABTA & ATOL protected
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. ATOL provides financial security when you book a package holiday with a UK travel company.

Contact info

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5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(5,192)

1,321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow exceptional service

Wow, what a travel agents and Scarlett is the best. 1st spoke 12 months ago for organising my big Canada holiday in 2028 and she said she would diarise for this year to sort, meanwhile I fancied a cruise in April 28 which she organised quotes and booked, looking at cruise in March 29 which again she is organising AND she has my ideas for Canada 28 which she is now working on, exceptional girl, exceptional travel agent, nothing is too much trouble. Would reccomend Perfect Getaways and especially Scarlett, no hesitation

October 9, 2026
Rated 5 out of 5 stars

If I could put more stars I would !

If I could put more stars I would !! We moved house friday realises our previously booked holiday was a sham ( cancelled, the other company instantly ) ... messaged Jess and within 16 hours she had sorted us a new holiday flights - 3 hotels - transfers and did it without adding any additional stress !! Thank you so much, I can now relax and unpack knowing in 2 weeks. WE will get our much needed downtime xxx

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing holiday

From start to finish Suzy and the team are amazing.Excellent communication and couldn’t be happier. There was 18 of us and we will 100% be booking for 2027. Thanks again

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Luke was very friendly and helpful and gave a us couple of alternatives for us to consider. He knew exactly what we wanted and is definitely an asset to your company.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

Our holiday was booked through Perfect Getaways in Little Sutton branch. The staff there are friendly, knowledgeable & always happy to help select the perfect holiday, we wouldn't book with anyone else.

October 14, 2026
Rated 5 out of 5 stars

Perfect Getaways for a Perfect Getaway

Karen was really helpful pointing out our options for the cruise we intended to book.All sorted out on our visit very professional but also empathetic to our requirements.We will be returning next year for a similar experience.Well done 🙏

October 7, 2026

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