Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more
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See what reviewers are saying
If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more
Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more
My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more
Company details
Information provided by various external sources
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
Contact info
London, United Kingdom
- 0150 927 9955
- support@PerfectGlasses.co.uk
- www.perfectglasses.co.uk
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Completely useless
Completely useless. Website says 72 hour dispatch and FAST DELIVERY. I was waiting 2 weeks then got in touch with them and they told me they might be dispatched in another 4 to 5 working days and being shipped from the other side of the world. I then looked for reviews and saw other people were waiting weeks or months so I cancelled my order and wrote a review. They immediately called me offering free glasses if I removed the review. I told them to keep them and suggested they put clear postage times on their website.
October 12, 2023
Unprompted review
Reply from Perfectglasses
Hi,
We are sorry for any inconvenience and confusion, however we have clearly marked glasses with the 72-hour dispatch option, as you can see here - https://www.perfectglasses.co.uk/glasses/24-hour-dispatch.htm.
The delivery time line is mentioned in the FAQ’s and the Terms and Conditions.
Also we have offered you a free pair for the inconvenience with no conditions as the glasses are already sent out.
Absolutely appalling customer service
Absolutely appalling customer service, its now been 6 weeks from ordering and STILL no glasses! No communication from them either. I had to ring them to which they said they would sort this out and either ring me or email me but they never did either! I will NEVER buy from this company again and I want a refund.
September 23, 2023
Unprompted review
Reply from Perfectglasses
Hi Jane,
I want to sincerely apologize for the incredibly frustrating experience you've had with our company. Your feedback is crucial to us, and we deeply regret that we fell short of your expectations. Please allow me to address your concerns and take steps to resolve this matter promptly.
I want to acknowledge the extended delay in receiving your glasses however can assure that your glasses were dispatched from our lab on 08th September. We are expediting the process of locating your package and ensuring it is delivered to you without further delay.
I understand that you spoke with our customer service team, who assured you they would reach out to you with updates. I'm truly sorry that this promise was not fulfilled. We will address this issue internally to improve our communication processes and prevent such lapses in the future.
As advised over the call, a member of our team will get back to you as soon as we have any update regarding the whereabouts of your order.
Once again, I deeply apologize for the inconvenience and frustration you have experienced. We take your feedback seriously and are determined to improve our service to ensure this does not happen again in the future.
Regards
Team PerfectGlasses.co.uk
Customer Service prompt to resolve issues.
My glasses never arrived which could have been a courier issue not a PG issue. Upon finding out my glasses didn’t arrive via my original trustpilot review I was called by CS and given a swift refund.
August 10, 2023
Unprompted review
Reply from Perfectglasses
Hi Ron,
I hope this message finds you well.
I apologize for any inconvenience you may have experienced with your recent order from our company. Your satisfaction is important to us, and I would like to address your concerns promptly.
I understand that you chose the most common frame with a standard prescription, and you've been waiting for your glasses for over a month. Our standard dispatch time is typically much faster, and I agree that this delay seems unusual.
First and foremost, I want to assure you that we take this matter seriously. It's our commitment to provide you with the best service possible. I have initiated an immediate investigation into the status of your order to determine why it has taken longer than expected to reach you.
I apologize for any inconvenience this delay may have caused you. Your satisfaction is our top priority, and we are committed to resolving this issue for you as quickly as possible. I will personally oversee the investigation process to ensure a swift resolution.
Once we have more information about the status of your order, I will get back to you with a detailed update. Please bear with us a little longer as we work to resolve this matter to your satisfaction.
If you have any additional questions or concerns in the meantime, please do not hesitate to reach out to our customer support team at suppport@perfectglasses.co.uk or Call us at +441509279955. They will be happy to assist you and provide any further information you may need.
We value your business and appreciate your patience as we work to address this issue promptly. We are committed to making this right and ensuring that you have a positive experience with our company.
Thank you for bringing this matter to our attention, and I look forward to providing you with an update soon.
Regards
Francis from Team PerfectGlasses
Perfect lenses from my original…
Perfect lenses from my original prescription fixed into my CK frames
I first bought reading glasses with my Boots prescription when lockdown and I had £450 worth of glasses unavailable from Boots
Perfect glasses are great with quotes, updates etc Used them four times
August 10, 2023
Unprompted review
I don't like to give bad reviews but…
I don't like to give bad reviews but I'm going to make an exception with this company to warn you all.
I ordered glasses on 13 March 2023. It is now 3 months later and I still have not received them.
The only reason I believe that they are not totally a scam company is that they actually did send me a pair of glasses after about 3 weeks - quite a long wait in itself. Unfortunately, although one of the lenses was correct, the other was coke bottle thickness. I sent it back, corresponded with them endlessly (they never actually admitted they had got my prescription wrong although they had) and here we are 3 months later and still no glasses.
They have recently refunded my initial charge but I am still out of pocket for the return postage. They also said they would send me the glasses to compensate me. I am most definitely not holding my breath on that one.
Here's a copy of my last email to them:
"Hi
I have not received the glasses and it is now the end of the week.
I struggle to imagine how your company is still in business.
How is it possible to receive an order for your primary product and reason for existence (glasses) and still have not have delivered that ordered product (glasses) 3 months later?
Is this some kind of a joke?
What is the reason?
Was it your first order with 2 lenses?"
Please do yourself a favour and avoid, avoid, avoid!
Let me say that again AVOID, AVOID, AVOID!!!
March 13, 2023
Unprompted review
Slow and Frustrating
Ordered glasses, almost a month for them to say the frames I selected were out of stock. Felt like a bait and switch. Why advertise inventory you don’t have?
Selected alternative frames and it then took ages for them to confirm they had started in the lab. Customer services weren’t very helpful and gave generic answers.
Approximately 42 days from order to arrival.
Not happy with the product as frames are smaller than expected but haven’t the energy to send back.
Previous purchases were fine but won’t order from them again.
March 19, 2023
Unprompted review
Reply from Perfectglasses
Dear Simon,
Thank you for your feedback.
We sincerely apologize for the inconvenience and disappointment you experienced with your recent order. We take great care to ensure our customers are well informed throughout the purchasing process and are disappointed that we did not meet your expectations on this occasion.
It is never our intention to advertise an inventory that we do not have. The frame you had selected was found unsuitable hence we had to ask you to select another frame, we are working on improving our stock tracking system to prevent similar issues from occurring in the future.
We understand your disappointment with the size of the frame you received and wish that the product had met your expectations. We apologize for any inconvenience caused and would be more than happy to provide a replacement or a refund at your convenience.
If you wish to retain the received glasses, we would like to offer you a free pair with the same specifications as a gesture of apology. We hope that this will help make up for the poor service you received and the disappointment with the product.
We value your business and apologize for any inconvenience you have experienced. We hope that you will consider giving us another chance to provide you with a better experience.
You will be contacted by a member of our team to discuss the same.
Regards
Team PerfectGlasses.
Excellent service
I was treated with courtesy and respect. My order was completed quickly and I was kept up to date with its progress. My new glasses arrived on time and are exactly to my prescription. I was impressed with the service and would happily use Perfect Glasses again and will recommend them to my friends.
February 6, 2023
Unprompted review
My glasses arrived safely after a small…
My glasses arrived safely after a small glitch. They are a perfect fit and very stylish. The prescription is perfect and I love the modern colour of the frames. I can recommend this supplier without hesitation, both for price and efficiency..
January 25, 2023
Unprompted review
Great all round service
Excellent, friendly, and personable service from the company when my glasses ‘appeared’ delayed (thanks to Royal Mail strikes). And of course the glasses themselves are exactly what I wanted.
Thank you for a an excellent all round services, I will be recommending to friends and family that they consider Perfectglasses when considering purchasing glasses in the future!
January 3, 2023
Unprompted review
Excellent alternative to expensive opticians
Great prices, quality glasses & straightforward ordering process. I am very happy with my prescription glasses, which were excellent value.
December 19, 2022
Unprompted review
Fast and positive response to my…
Fast and positive response to my customer service query. Stress-free resolution to my problem and I now how the excellent quality glasses I purchased. Will be returning with further orders. Thank you Perfect Glasses.
December 20, 2022
Unprompted review
Great customer service
Great customer service. Sent wrong prescription and they accommodated great
October 31, 2022
Unprompted review
Woeful customer service & inadequate product
I ordered glasses from Perfect Glasses only to be told they had quoted the wrong price and I had to pay £49 more. Then, after 4 weeks, the glasses still hadn't been completed and despatched and I was quoted at least another week before they would be ready to be sent. I cancelled the order and demanded a refund.
This same thing happened the last time I bought glasses from them. I most certainly do not recommend them on the basis of my poor customer experience. The finished glasses, though, are fine.
12th January 2023: After cancelling my latest glasses order and being refunded, the glasses arrived during the Christmas holidays. They are, however, unacceptable. Despite providing my up-to-date lens prescription, I can barely see clearly with them. The varifocal lenses have a very narrow field of clear vision at typical computer screen distance and other distances are inadequately corrected.
This company seems to be quite inept. I will never buy from them again and most certainly do not recommend them, certainly not for anything beyond a straightforward lens prescription.
November 29, 2022
Unprompted review
Reply from Perfectglasses
Hi Moz,
We are extremely sorry for your poor experience with us at Perfect Glasses. We strive for the highest levels of customer satisfaction and it is clear that we fell short of meeting those expectations in your case. We apologize for the incorrect pricing, delayed completion and despatch, and for the fact that this has happened to you before as well. Please accept my sincerest apologies for the inconvenience caused to you.
As requested by you we have initiated a full refund for your order. We understand that you made this purchase as you need a pair of glasses for daily use. As your glasses were ready, we dispatched them to avoid further inconvenience for you to look for another pair. As we are committed to making sure that all our customers have a pleasant and satisfactory shopping experience, on receipt of the glasses you can pay for them only if you are satisfied with them.
Again, we apologize for the inconvenience caused and would be happy to answer any questions or concerns that you may have. We value your feedback and we will do our best to improve our services.
**Updated 08/12/2022
We are extremely sorry to know that you have still not received your refund however as informed by our support team your refund was already processed on the 29th of November and it should have been reflected in your account by now.
For your reference please find attached proof of refund for both payments made by you.
Refund for the initial payment
https://snipboard.io/h8nz7P.jpg
Refund for Extra Charge
https://snipboard.io/5VAGIw.jpg
I would request you to please contact your bank to check if there is a delay for the same to reflect on your account. For any further queries kindly contact us at support@perfectglasses.co.uk and our team will be glad to assist you further.
Regards
Team PerfectGlasses.
Great value specs
I was looking for some budget specs and found this company. Well made, bargain glasses. They arrived in about a week and are faultless. Good customer services too.
September 21, 2022
Unprompted review
I have been using this company and…
I have been using this company and their products for a number of years. From ordering the product to completion of the order I have always found them to be very professional and helpful throughout! They will keep in contact phone,email to inform you of progress or problems.
I would recommend this company and their products.
November 29, 2022
Unprompted review
Al perfect- thank you.
October 25, 2022
Unprompted review
Perfect glasses site review
I have not purchased any glasses from you but am impressed with your site
November 23, 2022
Unprompted review
Always helpful
November 22, 2022
Unprompted review
Quick service
Quick service / turn around. I received exactly what it said on the 'tin' true to description and pics.
November 27, 2021
Unprompted review
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