Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more
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See what reviewers are saying
If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more
Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more
My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more
Company details
Information provided by various external sources
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
Contact info
London, United Kingdom
- 0150 927 9955
- support@PerfectGlasses.co.uk
- www.perfectglasses.co.uk
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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i have always bought my glasses from…
i have always bought my glasses from perfect glasses for value for money and great quality and for the vast colour tints available
March 22, 2022
Unprompted review
Glasses were delivered on time and were…
Glasses were delivered on time and were as per the prescription, what more could I ask? I've had no problems with them
November 22, 2022
Unprompted review
Easy peasy!
Range and ease of use and i am about to select my next glasses.
November 22, 2022
Unprompted review
Always perfect glasses
Always perfect glasses have been a customer for over 10 years
November 22, 2022
Unprompted review
Good choice but limited with choice of…
Good choice but limited with choice of tortoise shell designs
December 21, 2021
Unprompted review
An all round great experience
Excellent website, good choice of glasses, great customisation of features and superb prices.
January 25, 2022
Unprompted review
Good products
Good products, would like to see a variety of more styles but overall quality good for the prices!
October 1, 2022
Unprompted review
Very good quality and good value
September 20, 2022
Unprompted review
Excellent service
Excellent service, great range of frames and lenses, something for everyone
November 28, 2021
Unprompted review
Good quick service,god place to buy online.od price range too.
Good quick service,good price range too.
March 17, 2022
Unprompted review
Convenient
Affordable, reliable and varied. All you need is your prescription and you can pick online, much more convenient!
November 22, 2022
Unprompted review
5*****
From start to finish an easy and value for money service. 5*****
June 17, 2022
Unprompted review
Please support your local optician instead
Please support your local optician rather than using Perfect Glasses. It is only after you have paid online that you discover the business is managed from outside the UK (even if it does have a physical presence in LE12). I had sent my favourite glasses for reglazing, following the instructions to the letter. After waiting for many days for any sort of acknowledgement or progress update, I started contacting the company. I received the same bland response every time, usually after a major delay. I had to do all the chasing; at no point was anything ever volunteered to me. Halfway through the dialogue I had to send a copy of the postal receipt to prove that I had in fact sent my glasses to the lab. Luckily I had a photograph of the receiving staff members signature, otherwise I believe I would have lost my glasses and my money. It was only when I started suggesting a refund after several weeks that anything began to happen. In fairness, the eventual reglazing had been undertaken well and the glasses were (unusually I understand) sent back by next day delivery. Please support your local optician - the savings here are just not worth the hassle and stress.
October 12, 2022
Unprompted review
Reply from Perfectglasses
We are sorry for this experience. The postal receipt was needed to check the details of the team member that signed for it as at times we receive glasses that have the label damaged making it difficult for us to identify who the glasses are from. Using this we were able to track the glasses and as informed over the email we sent it back using priority delivery to avoid any more delays.
Bad communication
Bad communication , I have sent email about returning my glasses twice, no advice how to return, no steps to follow online, no address , no return form inside the parcel, not even copy of the order. I have been advices to use this website and I’m disappointed, as I have lost £100 . For sure won’t be shopping there again and won’t recommend to anyone.
November 3, 2022
Unprompted review
Reply from Perfectglasses
We are sorry for this experience especially after we see that you have been buying glasses from us for over 10 years now.
I have checked the email correspondence and see that we did receive an email over the weekend and we replied to you with the return process on Monday.
You can return the glasses for replacement or for a full refund as mentioned in the email.
Good quick service but I was…
Good quick service but I was disappointed with the range of large glasses, they all seem to be for little people. The fashion now is for large lenses so I am surprised you are not keeping in with this fashion.
August 29, 2022
Unprompted review
It takes a long time for the glasses to…
It takes a long time for the glasses to arrive as I am still waiting for mine but apart from that, I have very few complaints.
October 21, 2022
Unprompted review
Website is easy to navigate
Website is easy to navigate. Glasses well priced and a good selection of designs.
Arrived quickly.
Overall a good service.
September 13, 2022
Unprompted review
The glasses are extremely affordable…
The glasses are extremely affordable and come in so many varieties.
October 21, 2022
Unprompted review
Easy and straightforward transaction…
Easy and straightforward transaction with comprehensive updates on the process throughout.
September 15, 2022
Unprompted review
Quick and easy to purchase
Quick and easy to purchase. Good quality glasses
November 3, 2021
Unprompted review
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