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Perfectglasses Reviews 

2,750
•
TrustScore 2.5 out of 5

2.6

Glasses Store
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Rated 1 out of 5 stars

Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more

Rated 1 out of 5 stars

If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more

Rated 2 out of 5 stars

Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more

Rated 5 out of 5 stars

My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more

Company details

  1. Glasses Store
  2. Sunglasses Store

Information provided by various external sources

At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!

Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(2,750)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I never give bad reviews

Update:

I received a phone call from Perfect Glasses to inform me that my order was delivered, and they wanted to confirm thises and to make sure I was happy with them. I am thrilled with them. They explained the issue they were having with their courier, and the delays made sense.
They have also offered me a refund for all the issues, and I am very grateful for that.

Everyone I spoke to was always very polite, friendly and tried to be very helpful.

Glasses: The glasses themselves are great. The quality and the prescription are perfect, especially because both eyes have different prescriptions.

September 7, 2022
Unprompted review
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Reply from Perfectglasses

Hi Lauren,

Thank you for your feedback.

I am extremely sorry to know that your experience with your recent purchase was not satisfactory and you are yet to receive your glasses.

I have read your feedback and have shared your details with the concerned team to check the whereabouts of your order.

You will be contacted by a member of our team with an exact update for your order and available options.

We sincerely apologise for any inconvenience this might have caused however be assured we will have this resolved to your satisfaction.

Regards
Team PerfectGlasses.

Rated 5 out of 5 stars

Perfect

I've purchased many glasses now from prfect glasses and always be happy with the service and quality of the glasses on every purchase

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very seemless experience

I purchased a pair of spectacles as a back up. The site was very customer friendly and helpful to the user. I am expecting my new specs any day now and I have no concerns that the quality of the product will be first rate.

September 2, 2022
Unprompted review

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