Perfectglasses Reviews 

2,750
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Weeks and weeks down the line, I am still waiting for my reglazed glasses to return to me. Emails to Perfect Glasses are being ignored and I have no idea whether or not I have just wasted my money and... See more

Rated 1 out of 5 stars

If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to... See more

Rated 2 out of 5 stars

Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing. Then contacted Perfect Glaases to ask about returns as they claim to... See more

Rated 5 out of 5 stars

My Glasses arrived and the rimless frames are of good quality better than I expected. The price was way below what my optician a very well known UK chain would have charged me. Rimless frames are e... See more

Company details

  1. Glasses Store
  2. Sunglasses Store

Information provided by various external sources

At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

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No recent history of asking for reviews

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2.6

All reviews

(2,750)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A little flimsy

The glasses arrived late.The prescription is fine but the frame in all honesty is a little flimsy.Sadly I can't member when we bought them but it was definitely in 2022

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

My new glasses are perfect

My new glasses are perfect. Thank you .
Fantastic quality and value for money . They were delivered to me in about one week which is brilliant,and I will definitely be using
this company again in the near future.
First class.

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service ..and still no glasses

Waited 3 weeks now. Have a tracking number which shows on the Royal Mail website as in transit to RDC. Called them today to be told that my glasses are overseas and not in the UK yet. Apparently I might get them next week or maybe the week after!

September 7, 2022
Unprompted review
Perfectglasses logo

Reply from Perfectglasses

Hi Simon,

We're sorry to hear that there was a delay with the delivery of your glasses. We show that they were shipped on 23rd August and should have arrived within 5-7 business days. Can you please check with your local post office to see if they are holding them for you? If not, please give us a callback and we'll be happy to investigate further for you.

Rated 1 out of 5 stars

Long wait and poor quality! …

Waited a very long time for the glasses to arrive! When they finally did arrive they were not what I ordered! They are very poor quality, very cheap looking! The case did not even include a lens cloth!? I would not order from this company, I have ordered online from other retailers who are quicker, and the quality is far better.

September 1, 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality product after a long wait…

Poor quality product after a long wait to have them delivered. The varifocal lenses are not well gradated and give a limited field of vision. The frames look and feel cheap. The promise of 5-12 days delivery on the website for non-single vision lenses was as empty as a beggar's bowl. The glasses arrived, after two phone calls to chase them, one month from ordering. The UK credentials repeatedly promoted on the website, including reference to the lab in Shepshed, are a sham. These glasses were made in China, given away by the Chinese script on the package not being fully covered by the secondary label. The glasses case is good.

August 25, 2022
Unprompted review
Perfectglasses logo

Reply from Perfectglasses

Hi Trevor,

Thank you for your feedback.

I am extremely sorry to know that you are not satisfied with the received glasses as the do not meet your expectations. Please note that we offer a 100% satisfaction guarantee on all our orders, hence if you are not satisfied you can return them either for an exchange or a full refund.

I also notice that your glasses took longer than expected to be delivered. Upon checking your order I see that you had requested Varifocal lenses and these orders can take 18-20 business days to be made and dispatched.

We are sorry for the experience however wish to make this right for you. You will be contacted by a member of our team to discuss available options and have this resolved to your satisfaction.

Regards
Team PerfectGlasses.co.uk

Rated 5 out of 5 stars

Cutting out expensive retail opticians.

I used to work in the optical trade as a framemaker and repairer so I know the kind of mark-up that opticians make, up to 400%.
I therefore use online opticians such as perfectglasses.com They offer similar frames and lenses to the big opticians but at a fraction of the cost and most times you get your glasses quicker with a full guarantee. Thank you perfectglasses.com

August 19, 2022
Unprompted review
Rated 4 out of 5 stars

Recommended seller

I must admit that all my glasses and that of my family are ordered from you since 4 -5 years and we never ever had a single issue. But I am afraid that the quality of your frames are now degrading. I ordered a frames in January and already broken in July :(

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Customer service 100%

I purchased two pairs of Titanium extra thin glasses. There was a problem, but I believe it is not what has gone wrong, but what and how a firm deal with it. Perfecglasses get 100% with how they dealt with my problem. I will definately use Perfecglases next time for any new glasses.

August 18, 2022
Unprompted review

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