Ellie was very helpful. It would be very useful to explain on the portal login that no capital letters can be used in your email. Most phones/pcs will default to a capital letter at the start even if... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in af... See more
Company replied
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... See more
Company replied
Charlotte, was very helpful over the phone. I called regarding a claim I was making and she talked me through the process of filling out the form and was very knowledgeable. Charlotte was extremely po... See more
Company replied
Company details
About Perfect Pet
Written by the company
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contact info
Warner House, SP1 3TB, Salisbury, United Kingdom
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No holding when you call them and very friendly& efficient staff
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Also the best price around for the level of cover. Highly recommended.
August 27, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that James was friendly, patient and efficient. Thank you for your review Tracey.
Very helpful and pleasant understood…
Very helpful and pleasant understood what my problems were and was able to solve them. Very good service.
August 24, 2026
Unprompted review
Very kind and pleasant
August 27, 2026
Unprompted review
Why have pet insurance!!!
The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling.
From a £422, we are being made to pay £307 of the bill. Customers of 9 years, not one claim in the last 7 years not ever missed a monthly payment. Dog got a grass seed stuck in his ear, a very common and simple illness -insurance will not cover most of it. We then had to pay basically two excesses because the dog was unwell over the renewal date, so had to pay last years premium and this years. Absolute joke. Nothing like looking after loyal customers! Feels completely ridiculous having pet insurance.
August 27, 2026
Unprompted review
Friendly and polite service and…
Friendly and polite service and answered my questions quickly and uncomplicated
August 24, 2026
Unprompted review
Positive experience
The lady I spoke to was empathetic and clearly understood my question offering clear advise on the way forward
August 26, 2026
Unprompted review
Very helpful and Sophie found my policy…
Very helpful and Sophie found my policy very quickly. She was able to sort out my incorrect email address which is why I had not received any documentation before.
August 26, 2026
Unprompted review
Very helpful and answered all my…
Very helpful and answered all my questions.
August 26, 2026
Unprompted review
Emily was really helpful
Emily was really helpful, she contacted me as arranged, she provided clear information and was very helpful
August 26, 2026
Unprompted review
Very helpful
I spoke to a very helpful young lady who sorted everything out for me. It's so nice to be able to sort things out on the phone and not be told to go to a website. Thank you.
August 26, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Sarah.
Reply from Perfect Pet
Thank you for your review Sarah.
Excellent service matched the online…
Excellent service matched the online price at renewal.
August 26, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear we were able to assist Marc. Thank you for taking the time to leave a review.
Hannah was so helpful explaining all i…
Hannah was so helpful explaining all i asked about help with Bertie ball accident and and what we can claim for a big thank you to her
August 26, 2026
Unprompted review
Reply from Perfect Pet
It’s good to know Hannah was able to explain things clearly, answer your questions and help you understand what can be claimed for.
Thank you for leaving this for her. We’ll make sure Hannah receives your kind words.
Perfect pets
Very happy with outcome always happy to help you get the best deal for your beloved pet. James was brilliant polite and really helpful
August 26, 2026
Unprompted review
Reply from Perfect Pet
We’re pleased James was able to help you look at the best deal for your pet and support you in such a polite and helpful way.
Thank you for taking the time to recognise him.
Reply from Perfect Pet
Thank you for taking the time to leave a review Lynda.
Emily was so so helpful and made…
Emily was so so helpful and made everything so easy
August 25, 2026
Unprompted review
Reply from Perfect Pet
We’re pleased that Emily was able to help and make everything feel easy for you.
Thank you for taking the time to leave such kind feedback.
The customer service rep was very…
The customer service rep was very helpful and helped me with a big increase in my premium. However it still feels a disproportionate rise.
August 25, 2026
Unprompted review
Reply from Perfect Pet
We appreciate you sharing this review, and we’ll make sure your comments are passed on to the relevant team.
Very polite and friendly phone…
Very polite and friendly phone conversation sorted my issue straight away.
August 25, 2026
Unprompted review
Reply from Perfect Pet
We’re pleased your issue was sorted straight away and that the phone conversation felt polite and easy Rob.
Thank you for taking the time to leave this review.
Reply from Perfect Pet
Nancy will be pleased to hear this Kim.
Thank you for taking the time to leave such kind feedback. We’re glad she was able to give you excellent service when you spoke with her today.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.