I was able to order via your site with ease : understanding. Delivery was quick & the product was well packaged. I used it for the first time the weekend after it arrived & found it very simple to u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service. I called to confirm I would receive next-day delivery before placing my order. I received tracking details from their delivery partner about one hour after placing the order, and it... See more
Great experience ordering from Perfectpos. I found what I required at a heavily reduced price compared to all other sites I searched on. The site is clear and straight forward with helpful advice and... See more
Quick and easy transaction and at a fantastic price. The Sumup terminal was delivered really quickly. Very impressed with Perfectpos. And the Sumup terminal is amazing too!
4.6
Excellent
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refused to Accept My Return Within the 14-Day Return Period
I ordered a POS machine from this company, but after placing the order I decided not to use it because I found a better option. The product was never opened and remained in its original sealed packaging.
Within the 14-day return period stated on their website, I contacted the company by email to inform them that I wished to return the item. I then sent the package back in its original condition.
However, the seller deliberately refused to accept the returned parcel. As a result, the package was sent back to me instead of being processed for a refund. This makes it extremely difficult for customers to exercise their legal right to return an unused product within the return period.
Their website clearly states that returns within 14 days are accepted, but in practice they refused to receive the return. Because of this experience, I cannot recommend buying from this company. Please be cautious if you plan to purchase from them, as returning items and getting a refund may be very difficult.
January 19, 2026
Reply from Perfectpos
Hi Thanks for your feedback, we send out 100s of items each month and obviously regularly receive returns for various reasons, It's absurd to suggest we deliberately refused your return! Looking back at the contact it seems the attempted delivery was on a Saturday when our entire distribution office is closed. I can only assume no card was left as we regularly collect missed deliveries on a Monday from the local sorting office. I can only apologise for your experience and ask if you have the terminal back if you can return it to us again we will refund you as soon as it arrives with us.
Great experience ordering from…
Great experience ordering from Perfectpos. I found what I required at a heavily reduced price compared to all other sites I searched on. The site is clear and straight forward with helpful advice and a wide range. Delivery was extremely fast and my purchase arrived well packaged and secure. I have no problem recommending Perfectpos.
February 24, 2026
Easy order
Easy order, quick delivery, questions answered over the telephone. All good.
February 12, 2026
Speedy service
February 4, 2026
All round brilliant
Brilliant service. I called to confirm I would receive next-day delivery before placing my order. I received tracking details from their delivery partner about one hour after placing the order, and it arrived in under 24 hours. Postage was free, and the price for the item was the best I could find online.
February 5, 2026
Great price and ultra fast delivery!
January 30, 2026
They are OK
They are OK, I did not receive next day delivery, contacting anybody is illusive and returning something isn't intuitive.
January 19, 2026
Quick delivery and great price
Device ordered arrived very quickly, and was at an extremely good price. Arrived brand new in box, with the seals intact.
January 15, 2026
Great new card machines
Great new card machines, delivered the next day.
October 1, 2025
Unprompted review
Pre-owned instead of new
The unit provided had been used before and was already registered with another account (as confirmed by sumup). Obvious indicators were that the box had been resealed after opening with new stickers (old ones had been left intact) and the unit was dirty, with the box contents in a random order in the box. Company has made no attempts to reply, having to go via my bank to try get this refunded.
Update 30/1/24: Still trying to get this either refunded or exchanged, the owner has stopped replying to my emails. Don't buy from these swindlers.
November 7, 2023
Unprompted review
Dont believe next day delivery…
Dont believe next day delivery purchased a sum up machine
advertised as next day delivery if order placed before 2pm as they will ship same day. placed order at 8.30am but they shipped it next day so won't be delivered until 2 days after purchased should've just got off amazon
October 19, 2022
Unprompted review
Purchased a SumUp machine
Purchased a SumUp machine which arrived a few days later. Excellent speed of dispatch and communication.
March 31, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.