Perfect Smile Reviews 

889
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 751 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and welcoming staff who consistently make visits comfortable and pleasant for everyone involved. Visitors deeply appreciate the clear explanations, professional care, and genuine empathy provided by the dental team during all routine procedures and treatments. Some reviewers were not happy with difficulties regarding NHS appointments, poor communication issues, and limited practice capacity. Consumers also mentioned scheduling delays, occasional long waits, and practical challenges when trying to secure suitable time slots that fit comfortably around their very busy professional and personal daily schedules.

What people talk about most

Staff

People report positive experiences with staff, highlighting that dentists and receptionists are welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting lovely staff who put patients at... See more

User experience

Users describe positive interactions with user experience, highlighting friendly staff who make them feel... See more

Customer service

Consumers find customer service to be positive, highlighting thorough, professional, and attentive care from... See more

Location

Customers had ambiguous experiences with location, mentioning visits to various branches such as Wokingham,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made to feel welcome every single time. Beth is amazing and goes above and beyond. I was petrified of the dentist for years and Beth has made my experience completely different - always fully expl... See more

Company replied

Rated 5 out of 5 stars

Im so happy with my dentist and the whole team at perfect Smile, Muswell Hill. They are Always thorough, professional and provide excellent customer service. They are also fantastic with children an... See more

Company replied

Rated 5 out of 5 stars

I am afraid if the dental experience however, Lisa one of the receptionist has genuine empathy and goes out of her way to accommodate an appointment. Leanne my dentist is the only dentist that... See more

Company replied

Rated 5 out of 5 stars

Excellent dentist in Wigan, been here at this practice since being young with Mr Smyth and now bringing my own children. Melissa (dentist) was great and very knowledgeable and calming and put me and... See more

Company replied


Company details

  1. Dentist

Written by the company

Perfect Smile are one of the UK's leading dental practices. With Dentists in London and across the UK. We provide a first class dental service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(889)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Perfect Joke!

Perfect Joke if you ask me.
After many years private with another, I decided to go NHS with this lot. Big mistake! So, in around 8 years I have lost 2 crowns then the teeth being removed. 2nd one sent to another NHS dentist in Slough as they said could not do it,Eh! Anyway Slough had left the root in place saying it would be ok. A little while later a filling was done behind but only half of the filling was replaced, Eh! Then told root canal required, but we cant do it, given details of specialist who then contacted me, £900plus. Eh! What about NHS care under you, NO! was the answer we dont do root canals under NHS. the only dental care we do is check ups, cleaning, and if your lucky a filling!
So, I have dumped them! On to a private dentist.
Who the hell left your root in place they say, a supposed extraction! Then they say, you need a crown at least, however another tooth behind where they extracted half your tooth that is also not good. further treatment privately root extraction £400, root canal £1200, bridge crown £3000. Thanks Perfect Joke, for 8 years of a total waste of my time and money. Incompetant care under your NHS service. Do yourself a favour and do not bother with this money making scheme of a dentist. They insist you to pay £25 every 6 months for 5 minutes check up, then offer rubbish treatment that will not last. You are throwing money away! Charged £75 for a hygienist, but then the dentist does it Eh!
PERFECT JOKE!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Visited perfect smile for the hygienist…

Visited perfect smile for the hygienist today ,always welcomed with a smile ,seen promptly Helen went through everything keeping me informed all the way,
5* service every time.

August 14, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks so much Angela for your review and 5 stars ❤️

Rated 5 out of 5 stars

I had the best experience today

I had the best experience today. Fatima who is a dental nurse welcomed me and made me feel at ease. Dr Marius, what a professional! He went above and beyond to make me feel relaxed and comfortable during my treatment and with a future plan of action. An amazing team all round!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Being someone who’s anxious and has…

Being someone who’s anxious and has ADHD, finding a dentist I actually feel comfortable with and explains everything without me feeling stupid has honestly been such a struggle. I’ve been through sooo many dentists across London, even private ones, but I absolutely love my dentist Dr Zeanab Guys, she is AMAZING. I feel comfortable, listened to and just chill. Honestly 10/10, I couldn’t recommend her enough! 🦷✨

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team

Fantastic team! Professional, knowledgeable and pro active.

August 14, 2026
Unprompted review
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Reply from Perfect Smile

Thanks so much Claire. We appreciate the feedback 🤩

Rated 5 out of 5 stars

Cosham High St Dental Practice

Cosham High St Dental Practice. Efficient and Professional. Would recommend. I have been a customer for many years and have received consistently good service. All the staff and very personable and effecient.

August 14, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks so much Dan. That’s very kind of you to share ❤️

Rated 5 out of 5 stars

Beth is the best !

Beth my dentist is excellent.....she knows my fears and is extremely patient and understanding...perfect

August 10, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks a million Ruth ❤️

Rated 5 out of 5 stars

I am afraid if the dental experience…

I am afraid if the dental experience however, Lisa one of the receptionist has genuine empathy and goes out of her way to accommodate an appointment.
Leanne my dentist is the only dentist that has ever shown any true empathy.
She actively listens and gives guidance and reassurance.
She normalised everything explained each minute detail with a no nonsense, yet caring approach.
If you want a dentist she is the one you want.
I have had Denplan for 25 years but this dental practice shows the true meaning of caring and not just out for the pennies.
Empathy is a rare thing these days but these two people are a credit to this organisation.

August 13, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

So lovely to hear your feedback Eric. Thank you so much ❤️

Rated 5 out of 5 stars

Kotecha has been my dedicated dentist…

Kotecha has been my dedicated dentist since 2019, and we have built up a relationship of trust. My oral issues are unique which Kotecha accommodate the nuances, including referrals.

August 13, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks so much for sharing your experience with us and your feedback on Dr Kotecha ❤️

Rated 5 out of 5 stars

Friendly staff

Friendly staff, always running to time.

August 12, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks so much Doreen. Much appreciated 🤩

Rated 5 out of 5 stars

Efficient service from Registration to…

Efficient service from Registration to seeing the Dentist for Examination and Treatment. An excellent N. H. S. Practice.

August 3, 2026
Unprompted review
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Reply from Perfect Smile

Thank you so much Barbara for your feedback 🤩

Rated 5 out of 5 stars

Ben was very good patient and…

Ben was very good patient and sympathetic when I told him that Matt husband had just passed away

August 12, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

We’re sorry to hear this Sharon. We appreciate your feedback too ❤️

Rated 5 out of 5 stars

Mahmoud and Eloise Perfect Smile…

From my first appointment Mahmoud and Eloise were friendly, courteous and made me feel at ease, explaining everything as they went along. They were professional in every way. All staff at Perfect Smile were helpful and friendly. A 5 star rating is well deserved.

August 12, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Ah thank you Lynn. Lovely of you to share your experience with us ❤️

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