Performance Alloys ® Reviews 1,381

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great wheels, took a little longer to arrive than I expected, had to contact customer services to find out where my order was. Order the TPMS valves when you order your wheels, the tyre place were we... See more

Rated 1 out of 5 stars

Ordered mid October. No delivery. No reply on phone or email. Website down. Possibly gone out of business.

Rated 5 out of 5 stars

I had a set of spacers on my L200 but the steering vibrated badly between 60-70 spoke to Chris who assured me their precision made accessories wouldn’t give me the same issues…… product arrived swiftl... See more

Rated 5 out of 5 stars

Live webchat guys were super helpful when it came to me choosing the correct wheels that would fit my vehicle. All communication was good throughout the process. Wheels I wanted were on back order but... See more

Company details

  1. Car Accessories Store
  2. Auto Parts Store
  3. Tire Shop

Information provided by various external sources

Wheels | Tyres | Suspension | Upgrades - Ask The Alloy Wheel Experts™.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

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Rated 1 out of 5 stars

took 6 weeks + to get the order to me

took 6 weeks + to get the order to me
orderd 1 pair for my car
and got 2 spacers as a pair in stad of 4

August 9, 2022
Unprompted review
Performance Alloys ® logo

Reply from Performance Alloys ®

Hi Elvar,

Thanks for taking the time to leave the review, but we are a bit confused as to the 1 star rating. Before processing your order, we emailed to advise that the spacers were on an extended lead time from Germany and advised that they would 4-6 weeks until we had these and you advised that you were ok to wait on these. Also, you say in your review that you ordered 1 pair, we processed 1 pair and you received 1 pair, so what would make you think you would receive 4 spacers, if I may ask? 1 pair is 2 spacers. The item is clearly listed as 1 pair on the website (Link - https://www.performancealloys.com/pair-of-h-r-pcd-adapters-drm-15-mm-30795725 ) and the pictures show 2 spacers, so if you needed 4, you would have needed to order 2 pairs, so I am sure you can understand why we are a little confused by your review. Also, we offered you a discount code to use on the second set should you need to order them but looks like you didn't take up the offer. If you could clarify the review, we would appreciate it greatly.
Kind regards,
Performance Alloys

Rated 5 out of 5 stars

A breath of fresh air

After a frustrating experience trying to deal with a Dutch company while in Canada, this company was a refreshing change. All communication was prompt including the arrangement of overseas shipping. The wheels for my Sprinter arrived well packaged and on time. I would definitely use them for future wheel purchases.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

BEST BUY

Purchased a set of black alloys for our citigo they arrived in good time. The car looks fantastic and worth every penny spent. Thank you Performance Alloys for your quality alloys.

August 3, 2022
Unprompted review
Rated 2 out of 5 stars

Be careful with custom specs…

Long post so take a seat.

First time buying alloys. Thought this company looked good so pulled the trigger. Wheels arrived. Left on the side of the road in the pouring rain and unsigned for. Boxes were like used teabags by the time I found them. How they weren’t stolen I don’t know. PA blamed the delivery company, fair enough I guess but still shouldn’t happen.

To preface this next part, I had requested a custom offset that was very specific due to my vehicle being lowered. The man I spoke to even rang me to double check my order was correct before he sent them for drilling, which was great customer service by the way. Well, it would have been…

Next problem: specs on the delivery note and label on the boxes were different to what I ordered. I ring the company. Bloke checks my order and assures me that all the specs are correct and to ignore the dispatch notes.

Turns out the offset is not the size I ordered.
The centre bore was a smaller size than stated.
The spigot rings I bought separately were swapped out for cheaper ones that actually fitted, which would have been included for free yet they pocketed my money regardless.
The bolts they sent did fit but they were shorter than they should be.
The load rating was wrong but luckily didn’t affect me with my PCD choice but any other fitment and they would have been under weight.

I still don’t know if they’re going to fit but it’s too late to send them back. I spent hours and hours researching the correct spec and the attention to detail on their end just didn’t reflect the attentiveness that this service requires considering the importance of wheel specs.

These alloys are the last part of my build and it’s been nothing but stress instead of excitement. Pretty disappointed.

July 28, 2022
Unprompted review
Performance Alloys ® logo

Reply from Performance Alloys ®

Hi Kiefer,

I am sorry to see this review you posted.

In regards to the delivery I have called and spoke to the UK Bola supplier who dispatched the wheels. They have raised an investigation with DPD who delivered the items, usually they do not leave items unattended so the account manger wants to get to the bottom of it. This is very rare, so apologies this happened and thanks for bringing to our attention.

In regards to the wheels specs, I called you after you placed the order to discuss the specs you had requested as we usually would recommend ET40 on this wheel to fit your vehicle. This was after consultation with wheel manufacturer also. You advised that you wanted ET45 so that the wheels would sit in a little bit more and we obliged this request.

I have spoken to to Bola, who have assured your wheels were machined to ET45 which you requested. The wheel may have ET40 stamped on the rear as they are produced to this spec, and then machined to a higher offset if desired. The correct specs would also have been on a label on the box also.

In regards to the fitting kit, I was not aware of any issue regarding this. As manufacturing constantly evolves, the centre bore size of alloys can change from batch to batch, so we ensured the correct size of spigot ring was sent for your vehicle. The bolts should also be the correct size for your vehicle, if this is not correct please let us know.

If you have any further queries, you can email me anytime at jason@performancealloys.com.

Thanks, Team PA.



Rated 5 out of 5 stars

Very helpful

Very helpful, patient and personable Chris helped me sort out what i needed. Service highly recommended

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and prompt delivery.

Great service and prompt delivery.
After contacting a few Vw styling shops about a set of alloys I wanted for my transporter, I was told that I would have to wait at least 3 weeks for delivery. I contacted Performance Alloys who went the extra mile and contacted the supplier and found that they had them in stock .
They were delivered to me the next day . It shows how many other suppliers just can’t be bothered.
10 out of 10 for Performance Alloys we always be recommending to others first.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service! 10/10

It was typical of me to order wheels that came all the way from America when I wanted them quickly (my own fault). However Performance Alloys where great at keeping me updated on my order and very fast at replying when I had any concerns. I was so impressed with the amazing customer service! Brilliant company and completely trust worthy, worth every penny! Chris was the one dealing with my order, and he was great so thank you Chris and your team.

June 30, 2022
Unprompted review
Rated 2 out of 5 stars

Unfortunately both sets of bolts that…

Unfortunately both sets of bolts that were sent with my order did not allow the wheels to be mounted to the car. First set was for the wrong PCD holes (multifit wheels) and second set were too long. Would only be suitable with spacers.

June 29, 2022
Unprompted review
Performance Alloys ® logo

Reply from Performance Alloys ®

Hi Andy,

Apologies for this. Having spoke to the guys at Calibre who supplied the bolts, we are failing to see how both sets of bolts didn't work. The 2 sets of bolts you received are the only 2 bolts that they carry to fit a Renault Clio and have never had this issue with the wheel before, in the 4 years they have been selling it. Without pics of the wheels and seeing how they don't fit, we wouldn't have been able to try and rectify it. If you had've let us know that the 2nd set were too long, we could have looked at getting something sorted without any cost to yourself, but unfortunately we weren't given that opportunity.

Apologies once again,
Performance Alloys

Rated 3 out of 5 stars

Delay after delay

Delay after delay. Quite disappointed 😡

June 24, 2022
Unprompted review
Performance Alloys ® logo

Reply from Performance Alloys ®

Hello,

Apologies for the delay, as we advised via email the wheels were out of stock worldwide, and a new batch was being made with OZ Racing in Italy. There are currently delays across a range of manufacturing sectors, and it was quite slow getting updates from OZ Racing as they are in the busy season. I apologise for this, but I am pleased to see your wheels arrived with you in Singapore within 5 days of dispatch.

Many thanks, Jason

Rated 5 out of 5 stars

Although it took longer than expected…

Although it took longer than expected Andy was in Comms throughout and my delivery arrived eventually. It was shipped from another supplier and around jubilee bank holiday time. All is well that ends well. Thanks a lot

June 14, 2022
Unprompted review

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