Perfumania Reviews 19,533

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge of products, and patient approach, making the shopping experience enjoyable and informative. Many people appreciate the excellent customer service, noting the personalized attention and friendly demeanor of employees. Consumers are also very satisfied with the product selection and the reasonable prices, often finding hard-to-get fragrances. However, some customers also noted issues with product quality, mentioning that some fragrances seemed watered down or didn't last as long as expected. A few other people also felt that the customer service was occasionally poor, citing instances of unhelpful responses to damaged items or feeling unheard during sales interactions.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

Clients share positive opinions on product, often highlighting the wide selection of fragrances, good deals,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as great,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpfulness,... See more

Price

Consumers find prices to be very reasonable and affordable. Many reviewers highlight that they can find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order hasn't even shipped yet so not sure why i am being asked to review but I use perfumania regularly and I've always been super satisfied. Great selection. Fast shipping. No worries about knock... See more

Rated 5 out of 5 stars

The customer service at the Staten Island Mall location was spectacular... top teir. They were so patient with my friend and I. We were so indecisive but with their help and knowledge we ended up purc... See more

Rated 5 out of 5 stars

Poeme by Lancome is my absolute favorite perfume and it is very hard to find. When I noticed it on Perfumania, I didn't hesitate to order it. I hope Lancome never stops making this and I hope I can... See more

Rated 5 out of 5 stars

The store was clean and inviting. We felt welcomed as soon as we walked in. We appreciated our associate; he was very helpful and told us about the fragrances and savings. We told him some of our favo... See more


Company details

  1. Perfume Store
  2. Pharmacy
  3. Skin Care Clinic

Written by the company

We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

100% Authentic

Written by the company

Enjoy genuine designer fragrances
at discounted prices.

FREE SHIPPING

Enjoy Free U.S. Shipping on orders over $59

Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 1 out of 5 stars

Do NOT order online from Perfumania

I ordered 2 bottles of Nina Ricci's L'air de Temps and only received one box with a bottle of the perfume and a 2nd box that had been ripped open with its bottle replaced with a bag of chocolate chips. I tried for weeks to get a replacement or a refund. But my claim was denied. Perfumania STINKS. I give them 0 stars

December 3, 2025
Unprompted review
Perfumania logo

Reply from Perfumania

Hello,

Thank you for your feedback. We have responded to your email to regarding this issue. We apologize for any inconvenience.

Thank you,
Perfumania Team

Rated 5 out of 5 stars

Excellent service

Excellent service, the workers recognized us moths after our last visit and are super helpful. The workers care about finding you your scent and making sure you save as much money as possible while doing it.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I love ordering from Perfumania

I love ordering from Perfumania. I get, lovely deals, and nice fragrances. Never had an issue, always got my order on time, and I really love the fragrance I purchased this time. Even though they were different from what I’m usually purchased. Customer service personnel were very helpful.

March 26, 2026
Rated 5 out of 5 stars

Awesome

My purchase was delivered quickly and my item was exactly as described. I’ll definitely be getting more perfume from them.

March 2, 2026
Rated 1 out of 5 stars

Product wasn’t delivered in 48 hours as…

Product wasn’t delivered in 48 hours as promised on website, had paid extra $15 for the expedited shipping.

March 29, 2026
Perfumania logo

Reply from Perfumania

Hello,

Thank you for your review. We appreciate your feedback.

Please note that, as outlined on our website, orders must be placed before 2:00 PM in order to be shipped the same day for two-day delivery: https://perfumania.com/pages/shipping-and-returns.

We hope this helps clarify our process, and we look forward to serving you again in the future.

Thank you,
Perfumania Team

Rated 1 out of 5 stars

I have been using this cologne for many…

I have been using this cologne for many many years. It doesn’t seem original from perfumes and does not last as long

March 4, 2026
Perfumania logo

Reply from Perfumania

Hello,

Thank you for taking the time to leave a review! We would like to apologize that you are not 100% satisfied with your purchase. Your satisfaction is our top priority. We would like to assure you that we only sell guaranteed 100% authentic merchandise purchased directly from either the manufacturer or purchased from one of their world-wide reputable distributors. We have been in business for over 25 years and our reputation is very important to us. Please feel free to contact us at customer.service@perfumania.com if you have any further questions or concerns.

Thank you,
Perfumania Team

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