Perfume's Club España Reviews 

Quick and reliable delivery.

I ordered three creams from Perfumes’Club and deliberately chose UPS as the courier, paying extra because I expected a more reliable service.
When I collected the parcel from the parcel room in my building, which is covered by CCTV, the box was half open and one product was missing. I immediately took two photos and sent them to customer service.
They only replied four days later asking for photos from all angles so they could raise this with UPS. By that point, the box had already been thrown away. Had they replied promptly, I would have followed whatever instructions were required.
I also asked where these instructions were stated and was told they were included in the order form. They sent me a screenshot of the instructions and they are in Spanish. Considering it's Perfume's club Great Britain, the instructions should have been in English. I haven’t heard from them since.
This situation has been handled very poorly. The slow response and now the lack of response have effectively removed any responsibility from their side. I can see a clear pattern emerging from similar reviews. Avoid.

Everything is perfect! Good prices and quick delivery !

Very fast and prompt service. Very pleased.

Everything went well.
The only problem is they don't have nice gift-set options as they had before

Don’t ever ever shop from them delivery can take more than two weeks to be done

The package was marked "refused by the recipient" even though it was never delivered to our address. We never refused the delivery, neither physically nor via UPS.

This type of claim is unacceptable and completely false. No delivery attempt was made, and no prior notification was left.

A very disappointing experience, demonstrating a lack of professionalism and reliability. As a customer, being penalized for an error (or a false declaration) by the carrier is unacceptable.

The Perfume's Club customer service has proven very unhelpful and was not willing to send an identical order according to the sales insurance I took when I made the purchase.

The insurance you can purchase for a swift handling of any delivery issue is useless, so nobody should take it.

2026-01-14 edit following the response from Perfume's Club : I provided additional details, but I still have no refund nor my original command, and the vendor did not contact me to provide me with additional information.

2026-01-19 edit : we received no updates from the vendor, we're going to initiate a chargeback process.

Best price anywhere, 100% genuine poducts, and quick delivery.

Perfect quick delivery. Good product and good price

The order arrived incomplete. One of the packages inside the parcel had been opened, and half of the set was missing. I immediately took photos and filed a complaint with their support department. They blamed the postal delivery company and demanded that I provide the results of an official postal investigation, even though I repeatedly emphasized that the parcel and its packaging were completely intact. After I submitted a request to the post office and sent the store screenshots of the registered complaint, they replied that the deadline for filing a claim with their store had already expired. This, despite the fact that I contacted them on the very first day and provided all the necessary information.

They are nothing but scammers who steal the products they are supposed to send you and then shift the blame onto the postal company. While you file a request with the post office—which is not at fault at all—and wait for the official response, the store conveniently tells you that the time for filing a complaint has already passed. How convenient.

I strongly advise against ordering from them. Scammers with zero respect for customers.

I see a lot of negative review so i felt compelled to share my own experience.

I ordered within Spain, I think that makes a lot of difference. They shipped the items right away. However, there was a problem with the delivery and the items were damaged. This was all internally handled by the courier and Perfume's club, I only became aware of it because I tracked my order. Also, I should note that I chose an eco-friendly packaging which came with a warning that it may not be as sturdy. Anyway, Perfume's club emailed me to ask if I wanted the order reshipped or refunded, and I chose reshipped. It came a couple of days later after they emailed me. This time everything was in order and it was still in an eco-frienldy packaging.

No issues, good price and delivery was ok.

Avoid this company at all costs.

I ordered two luxury skincare items from Perfume Club. Only one arrived. The parcel was intact, but one item worth £130 was missing — along with the invoice and advertised free samples.

Instead of fixing the issue, the company demanded I sign a false legal affidavit they had written, claiming the entire parcel was not delivered. This was a lie — and they knew it. They insisted it was “required” by UPS, even though UPS accepts proper claims for missing contents. That’s not just dishonest — it’s coercive.

Perfume Club has refused to refund me or send the missing item. They’ve left me knowingly £130 out of pocket and are trying to shift the blame for their own error onto the customer — while pressuring me to sign a false legal document.

This is not a one-off complaint. It shows a deeply unethical and potentially fraudulent business practice.

If something goes wrong with your order, don’t expect help — expect to be dismissed, lied to, and left out of pocket.
Steer well clear.

PS. I used the UK site but it steered me to perfume club retailer in Spain unknowingly, so I was also hit with an unexpected >£70 customs fee. All in all-£200 out of pocket.

Order placed 9 days ago, status still in preparation. At least customer service responded to my request to cancel the order. Still haven't received refund. I am going to order elsewhere. Don't waste your time and money here.

100ml perfume bottle arrived EMPTY! After spending £87 on an YSL Y gift set, I was horrified to open the box and find the 100ml bottle was empty, only 1 or 2ml left in the bottom. I photographed the bottle and emailed the company the same day the package was delivered and they have refused to do anything about it... saying my photos don't prove anything and they will not issue a refund. That's the problem I have - how can I prove it? This is a SCAM. DO NOT SHOP HERE. DO NOT TRUST THIS COMPANY WITH YOUR HARD EARNED MONEY. Their customer service is also non-existent with only short phrase replies. I am stuck and so upset I am in this position. What can I do? Clearly the gift set was tampered with at some point and an empty bottle was swapped into the set. Can I contest the weight of the package? The bottle has a crimp top so how can they expected me to undo the crimp and decant the fragrance without destroying the bottle? It’s impossible. You need a machine to do it. This was a gift for my husband and thank god I checked the bottle as would have given it to him EMPTY. I am raging about this and completely stuck with what to do. I would give this ZERO stars If I could.

Urgent! to anyone who wants to buy anything from Perfume's Club España.Please people don't do any business with those cheaters (Perfume's Club España).  A big scam & I'm honestly going to sue them even if it'll cost me a lot of money. Less than zero. I order perfume from them but the same day after I read all the bad reviews about them I contact them to cancel my order. I got an email from them that my order is already cancelled and I'll get my money back between 3 - 5 days. After 2 days I still see my order is pending. Again contacted them and told them the order is cancelled and I see it is still pending. Within 5 minutes the order changed to sent. Again contact them but NO answer. Even the Order number is NOT known by the shipping company.One of the biggest cheaters and scam companies. But I know the way to stop those trash companies.

Before purchasing with perfumes club I read the reviews here and I have to say I was completely put off, but then decided that it had the stuff I wanted and they are a worldwide company so if any problems I would get it sorted out. To my delight the package came within 4 days and have had no problems at all. I thought I would write on here to say so not everyone is put off by other peoples bad experiences :) Thanks

I placed the same order three times! I wanted the Eau Savage perfume of 100ml. The orders were paid for and the process seemed to work fine, with information and everything. Then suddenly all of the orders were being refunded and AFTER refund, I was receiving an email that the item was being returned.

I was checking regularly to find out what was going on since the second time, however nothing would make sense. The shipping company would prepare, dispatch and return the item in the same day, within one hour! Without them ever contacting me to ask about the delivery address, if they had a problem or to ask clarifications.

Three times, which means that on three occasions I would wait to hear from them if they needed some additional information and yet nothing ever came through. No question and no delivery. I don't know if the company is a scam or the delivery company they work with is incompetent, but it is completely laughable how they handle these situations.

At least they first returned my money and then they would send me the email that the item was being returned. If they do this for most of their orders, I wonder how they still have a viable company and haven't gone bankrupt. Three times! I've been trying to get the same perfume since August!!!