Perry Barr Cosmetics Reviews 666

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as de... See more

Rated 5 out of 5 stars

This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... See more

Rated 4 out of 5 stars

I was quite skeptical at first when purchasing from Perry Barr, but it is quite reliable and easy to use and shop from. The prices match other shops, and I used this website as the other shop I usuall... See more

Rated 5 out of 5 stars

Very quick turnaround for the order. The hair is very good quality and prices are good too- cheaper than my local independent shops. Lots of choice. Good customer service. Alternative suggested was al... See more

Company details

  1. Beauty & Well-being

Written by the company

We are Afro and European Hair Care Specialists, home to 100+ Brands.


Contact info

3.3

Average

TrustScore 3.5 out of 5

666 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered 3 Jergens shea butter lotion…

I ordered 3 Jergens shea butter lotion only one was delivered on the 8th December. I called severally and sent 5 emails yet no response to date. This is very poor customer service. I am yet to receive 2Jergens shea butter that l paid for or the refund.

December 6, 2023
Rated 5 out of 5 stars

Great quality hair

I normally buy locally in Berkshire but there was no stock available. I've purchased a few times from Perry Bar online. The product always arrives
On time. Thank you.

November 22, 2023
Rated 1 out of 5 stars

Beware

Beware
Purchased hair that was never shipped yet the money was taken. We went to the store and they never had the hair in stock or any intention to notify me of this. They lied and said they called to tell me. I never received a call or response to my email. They have not refunded the shipping fee either. Be careful especially with larger purchases.

November 22, 2023
Rated 1 out of 5 stars

Don’t expect any customer service

My products arrived all damaged and broken. I emailed several times but all my emails were ignored, I then called to inform them and ask what I should do. A rude angry man told me I shouldn’t have excepted them (even though they were left at my gate!) and it wasn’t the company fault and put the phone down on me. So I was then left to try and navigate Royal Mail which is difficult when you are not the sender as you don’t have all the information. All I wanted was some assistance. I made it clear I didn’t think they were at fault and still they didn’t want to know. I would never order from them again.

August 26, 2023
Rated 1 out of 5 stars

I wouldn't have bothered reviewing your…

I wouldn't have bothered reviewing your company. but I kept getting reminders. I did not receive anything from Perry Barr Cosmetics. I ordered two eyeshadow palettes and was kept waiting for several weeks. Then I received an email to say they could not fulfil my order ans would refund my money!

July 26, 2023
Rated 5 out of 5 stars

Out if stock

One of the products was out of stock got a refund straight away,still recieved the other product,was well packaged

July 8, 2023
Rated 1 out of 5 stars

Horrible website/company

Horrible website/company, order not delivered, they never respond to emails, please please pleaseeeeee avoid this company or websites at all cost. I am still fighting via my bank to get a full refund.

July 2, 2023

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