Absolutely terrible service. The staff did not come to help even though we were trying on shoes. They had no idea at all about football shoes and could offer no advice. We’re even too lazy to bring a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything as you expect from a good (online) business. Complete information, easy to order, easy to return. have purchased many times and will order again.
I have been shopping by Perry Sport for years. In the earlier years in their physical shops and the past few years online. The quality of products is high and the service excellent. Very consistent.
Yea it was , anyways I can remember the name of the lady that responded to me me but I really love her despite that I have not seen her before. But the way she handled my issues was more than 💯 %. Fr... See more
Company replied
Company details
Written by the company
Perry is enorme voorstander van bewegen. Want bewegen is beleven. Daarin helpen we graag. Met een ruime sport- en adventurecollectie, eerlijk advies en goede service. Ons aanbod is een mix van unieke en eigen merken. Met oog voor stijl en voor iedereen. En dat al sinds 1866. Keep moving!
Contact info
3.9
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Perry Sport & Adventure
Good afternoon.
I am so happy to read that! Thank you so much! Hope to see you again soon!
^Sharon
Good shopping
June 5, 2021
Reply from Perry Sport & Adventure
Hi Bas.
Happy to read that! Thank you so much!
^Sharon
I am consent
I received my shoes in an appropriate time. Its quality is good too. Also this is good that I do not need to pay for shipment.
Thank you!
June 4, 2021
Reply from Perry Sport & Adventure
Dear Maryam Azari Rad, thankyou for your great review. It is super to read that everything went so well. Enjoy your shoes. ^Lycia
Received products with magnetic tags…
Received products with magnetic tags and cannot use them.
June 4, 2021
Reply from Perry Sport & Adventure
Dear customer, apologies for the inconvenience you experience with the alarm label. This is a careless mistake that could have been avoided. I understand that you are upset about this and of course I want to see how we can best solve the problem. Have you by any chance already contacted our customer service? Have you by any chance already contacted our customer service? if not, I kindly request you to do so. You can contact us by calling or sending an e-mail to: klantenservice@perrysport.nl with reference to "Trustpilot + order number". This way we can solve the problem for you. Again, apologies for the inconvenience you are experiencing.
^Giuliano
Reply from Perry Sport & Adventure
Hi Elise.
Happy to read that your order lived up to your expectations! Thank you for your review.
^Sharon
Reply from Perry Sport & Adventure
Hi Toine, Wat fijn om te horen dat je het bij ons shoppen als Top top top top hebt ervaren. Ik zou het echt top vinden als wij jou z.s.m. weer mogen verwelkomen. Bedankt voor je mooie 5 sterren feedback. ^Ghirmay
Perry Sport gave me a gift card instead of cash
In September 2020, I bought pants for cash, they didn't fit me and I returned the pants to the store, but the store refused to return the money, they gave me a gift card instead.
I wrote to their support team, but they refuse to return cash.
If PerrySport accept cash, PerrySport must return the cash when I return the goods!
May 27, 2021
Unprompted review
Reply from Perry Sport & Adventure
I'm so sorry that the return did not go the way you wanted. I hope it has explained to you why it went how it went. if this is not the case and you still have questions, you can always send an email to klantenservice@perrysport.nl so that we can better explain to you why these decisions are made.
thanks for your honest feedback! I wish you a very nice day today!
^Denise
Reply from Perry Sport & Adventure
Hi Friedrich, Thank you for your review. There is a possibility that due to our many discounts that a lot of articles are out of stock. But is very nice to hear that you still appreciate our discount. Thank you for your great review. ^Ghirmay
Reply from Perry Sport & Adventure
Hi Badira.
Thank you so much for these positive vibes! Happy to read that you are happy.
^Sharon
Quick delivery, best price
I got my delivery quickly and also the price was very good that’s why I’m giving 5-star ;)
March 22, 2021
Reply from Perry Sport & Adventure
Dear Waqar Ahmad, thankyou for your great review. Perry fast service ;).
^Lycia
Great shoes for running
Great shoes for running. My size was perfect fit. And delivery came on time.
March 22, 2021
Reply from Perry Sport & Adventure
Dear LadyRunners, thankyou for your great review. Enjoy your running shoes, Perry fast service ;).
^Lycia
MY FIRST TERRIBLE ONLINE SHOPPING
ZEER SLECHT ERVAREN SHOPPING OP DEZE WEBSITE , ZAL NIEMAND AANRADEN OMDAT VOLGENS HUN ALS JE NIET DE ORIGINEEL VERPAKKING VAN DE PRODUCT NIET HEBT DAN KAN JE NIET RETOURNEREN. ( MEESTAL WANNEER JE EEN PRODUCT KOOP IS OMDAT JE WEET VAN TEVOREN DAT JE ZOU DIT MEER GAAN GEBRUIKEN.DAAROM HAD JE GEKOCHT EN DE VERPAKKING WEG GEGOOID OMDAT DE PRODUCT IS IN GEBRUIK. NU BEN IK NIET BLIJ MET DE PRODUCT VOOR VERSCHILLENDE REDENEN EN WIL RETOURNEREN NA 2 WEKEN MAAR KAN HELAAS NIET RETOURNEREN OMDAT IK HEBT DE ORIGINEEL VERPAKKING NIET EN DE KLANTEN SERVICE ZEI: HET IS ONMOGELIJK OM DE PRODUCT RETOURNEREN ALS JE HEBT DE ORIGINEELE VERPAKKING NIET. HOEZO NIET? HAD GEVRAAGD ALS ZE KAN EEN RETOUR VERPAKKING STUREN OM TE VERPAKKEN DAT KAN HELAAS OOK NIET.
REDENEN VAN DIT PRODUCT TERUG TE RETOURNEN WAREN .
1. TIJDENS HET WORKOUT INEENS GING DE PEDAL LOSS ( IK DACHT HET WAS KAPOT EN DEFECT )WAS GEWOON LOSS
GESCHROEIFT) .
DE INDOORBIKE IS MOOI BIKE MAAR NIET GENOEG WEERSTAND , WEERSTAND GAAT TOT 8 . NIET GENOEG UITDAGING .
2. VERDER MET DE BEZORGER GING OOK SLECHT OMDAT IK WOON OP DE 3DE VERDIEPING EN MIJN GEBOUW HEBT GEEN LIFT BESCHIKBAAR ZO IK MOEST DIE MENEER MEEHELPEN MET OPTILLEN VAN DE ZWARE PRODUCT . HOEZO STUREN JULLIE 1 PERSOON OM EEN ZWARE PRODUCT INLEVERING . IK ALS KLANT BETAALT VOOR FULL SERVICE .
3.ZE GEEF OOK GEEN KEUZEN OP DE WEBSITE VOOR MENSEN DIE EEN LIFT NIET BESCHIKBAAR .
4. DEZE IS MIJN EERSTE SLECHTE ONLINE SHOPPING ERVAREN . DAAROM ZOU IK NOOIT MEER OP DEZE WEBSITE BESTELLEN . BIJ DEZE ZET IK DIT REVIEW IN 4 ANDERE TALEN . OMDAT IK BEN HEEL
TELEURGESTELD EN WIL IEMAND ANDERS DIT GEVOEL BESPAARD .
KLANTEN SERVICE IS OOK NUTTELOOS OM BELLEN EN EMAIL OMDAT TOCH DUREN ZE ZO LANG VOOR ANTWOORDEN EN GEVEN NUTTELOOS OPLOSSINGS.
VERY BAD EXPERIENCED SHOPPING ON THIS WEBSITE, WILL NOT RECOMMEND ANYONE BECAUSE OF IF YOU DO NOT HAVE THE ORIGINAL PACKAGING OF THE PRODUCT YOU CANNOT RETURN. (MOSTLY WHEN YOU BUY A PRODUCT BECAUSE YOU KNOW IN ADVANCE THAT YOU WOULD USE THIS MORE. THIS IS WHY YOU HAD PURCHASED AND THROWN THE PACKAGING AWAY BECAUSE THE PRODUCT IS IN USE. NOW I AM NOT HAPPY WITH THE PRODUCT FOR DIFFERENT REASONS AND WANT TO RETURN AFTER 2 WEEKS UNFORTUNATELY CAN'T RETURN BECAUSE I DON'T HAVE THE ORIGINAL PACKAGING AND THE CUSTOMER SERVICE SAID: IT IS IMPOSSIBLE TO RETURN THE PRODUCT IF YOU DON'T HAVE THE ORIGINAL PACKAGING. UNFORTUNATELY THEY CAN'T SEND ME AN EMPTIED BOX SO THAT I CAN SEND THEM THE PRODUCT BACK!!!!!!!!
REASONS FOR RETURNING THIS PRODUCT:
1. DURING THE WORKOUT, THE PEDAL WAS LOOSE (I THOUGHT IT WAS BROKEN AND DEFECT) WAS JUST LOOSE
SCREWS).
THE INDOORBIKE IS NICE BIKE BUT NOT ENOUGH RESISTANCE, RESISTANCE GOES UP TO 8. NOT CHALLENGING ENOUGH !!
2. ALSO WITH THE DELIVERY WAS BAD BECAUSE I LIVE ON THE 3RD FLOOR AND MY BUILDING HAS NO ELEVATOR AVAILABLE . I HAD TO HELP THE DELIVERY ELDERY MAN WITH LIFTING THE HEAVY PRODUCT. WHY WOULD YOU SEND ONE PERSON FOR THIS HEAVY PRODUCT (MIND YOU HE WAS AN ELDER MAN) POOR MAN !!
3. AS A CUSTOMER I PAY FOR FULL SERVICE.
3. THERE IS NO OPTIONS ON THE WEBSITE FOR PEOPLE WHO DOESN'T HAVE ELEVATOR AVAILABLE.
4. THIS IS MY FIRST BAD ONLINE SHOPPING EXPERIENCE . THEREFORE I WOULD NEVER ORDER AGAIN ON THIS WEBSITE. WITH THIS STATEMENT I WILL PUT THIS REVIEW IN 4 OTHER LANGUAGES. BECAUSE I AM REALLY
DISAPPOINTED AND WANT TO SAVE SOMEONE ELSE FROM THIS FEELING.
CUSTOMER SERVICE IS ALSO USELESS TO CALL AND EMAIL BECAUSE THEY TOOK SO LONG (14 DAYS TO REPLY ) IN HOLLAND WHERE YOU CAN SEND AN EMAIL NOW AND GET THE ANSWER USUALLY IN 1 TO 3 DAY'S .
OTHER REASON GETS ME MORE FRUSTRATED IS BECAUSE THE CUSTOMER SERVICE IS NOT EVEN HELPING WITH A SOLUTIONS . BECAUSE I DON'T HAVE THE ORIGINAL PACKAGING I CAN'T RETURN THIS PRODUCT. I'M ASKING JUST FOR AN EMPTIED BOX . JUST FOR A BOX I CAN'T RETURN THIS ITEM .
March 22, 2021
The website is not the easiest to…
The website is not the easiest to navigate and sometime display discount prices which cannot be found. However delivery and processing went fine.
March 22, 2021
Reply from Perry Sport & Adventure
Dear GP, thank you for the feedback. It is good to read that the delivery and processing went fine. ^Floor
Return without reponse
More than one month ago I've returned one of the four pieces and still did not have any response.
March 22, 2021
Reply from Perry Sport & Adventure
Hi Monica,
That is awfull to read! Did you contact us about it? Were we able to solve your problem yet? If there is anything we can still do for you, please contact our customerservice with an e-mail. Name your ordernumber and we can take a look in our system what might have gone wrong.
^Sharon
Poor customer service
Their customer service is just horrible. They do not reply anywhere. I ordered some rollerblades and realized a day later that I needed to order them one size bigger. I reached out asking them if they could change the size and if not possible, then cancel my order to save everyone trouble from me having to return them later, but of course they just ignored my emails and shipped it anyway a few days later.
March 9, 2021
Unprompted review
Reply from Perry Sport & Adventure
Hi Mykolas,
That is unfortunate too read! It was very busy at our customer service and the delay in our mails was almost 1.5 weeks. Their were so many people e-mailing us. We never wanted to give you the impression that we were ignoring you, but I can understand why it felt like that. I am so sorry for the iinconvenience. ^Sharon
Never received my order or my money back
Never received my order or my money back. Client service is terrible, nobody answers emails. It was a theft during daylight....
February 24, 2021
Unprompted review
No response
Placed an order days ago. No response from customer service and no information available at all.
February 11, 2021
Unprompted review
No product and no money. Terrible customer service.
I have ordered some sport shoes from Perry Sports.
The shoes arrived as expected. Unfortunately they were not my number. So I tried to call Customer Service to tell me the procedure to send them back and get a different number.
I was calling in different moments during three days and they NEVER picked my call. Just a long recording saying that I would be pass to one of the operators and then disconnected.
So I gave up and went to the web to look for the procedure to just send the shoes back and get my money refunded. For my surprise, in the middle of the COVID lockdown and with all the shops closed, the procedure still requires the customer to pay himself for the courier to send anything back. OK... my bad. I should have checked before ordering.
So I sent the shoes back and paid for the transport. According to PostNL, the package was delivered to Perry one week ago. So far I have not been contacted, they have not confirmed the reception and I did not get my money back.
Customer Service telephone still is not picked up no matter the time you call. They also can be contacted by WhatsApp according to the web, but no one answers any message there. In the same way, my emails are being ignored.
I truly would expect much much much more from a company like this in terms of Customer Support.
I will try now to open a dispute in PayPal, but I really believe that is unacceptable to have to go through all this just to return something.
I had an image from Perry Sports to be a serious and reliable company. I could not me more wrong.
February 9, 2021
Unprompted review
Order not (yet) shipped, unreachable support
I ordered ice skates last week which would be delivered Monday or Tuesday. Its tuesday today, the order is not even beeing processed yet. (Which could happen, its rather busy, I understand). I have received no updates whatsoever, I've emailed customer support and tried to call them but either way no response.
February 9, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.