One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great sales team (Toni & Tracy) at Harlestone Grange. Knowledgeable, friendly and very, very helpful. Knew them from Scholars Green, some years before. Well designed and built houses. Their developmen... See more
Company replied
We moved in to our house nearly 8 weeks ago now and are very happy with our new home! We do have lots of snags that are due to be completed but Gavin O’Grady has been brilliant in getting these things... See more
Company replied
Nick and Max, customer care Southwest attended to fix water egress damage to patio and back door, replaced skirting boards, and repaired outside damage. Fully explained what repairs have been carried... See more
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Company details
Written by the company
Building over 16,000 beautifully-designed new homes a year in more than 380 prime locations nationwide, Persimmon is proud to be the one of the UK's most successful house builders.
Contact info
United Kingdom
- www.persimmonhomes.com
4.6
Excellent
13K reviews
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Amazing service all throughout the…
Amazing service all throughout the buying process. Chloe was very helpful and went above and beyond.
July 1, 2026
Reply from Persimmon Homes
Thank you for your review. We are delighted to hear that you have had such a positive experience with Chloe, she will be delighted when we share this with her.
Best wishes,
Kat
The process has been seamless
June 29, 2026
Reply from Persimmon Homes
Thank you, Edith, for your 5-star review. We're delighted to hear that the process was seamless and appreciate you taking the time to share your feedback.
Holly
Just moved in ..
Just moved in all Site staff kind helpful and nothing seems to be too much bother.
July 2, 2026
Reply from Persimmon Homes
We're delighted to hear that you've had a positive experience since moving in and that the site team have been kind, helpful, and supportive throughout. We wish you all the best in your new home and thank you for choosing Persimmon Homes.
Holly
Gary customer care painter,clean tidy
Gary customer care painter,clean tidy
July 7, 2026
Unprompted review
Reply from Persimmon Homes
We are delighted to hear of your comments. However, to pass this on to the appropriate team please can you respond to Trustpilots request for further information by providing your development and plot number or an email address.
Many thanks,
Holly
Courtney has been great at dealing with…
Courtney has been great at dealing with any issues we have had, very quick to respond and deal with them!
Great communication from her and no question feels silly :)
- Mayfield estate
July 7, 2026
Unprompted review
Reply from Persimmon Homes
We're delighted to hear that Courtney has been so helpful and responsive in supporting you. Great communication makes all the difference, and we're pleased that you've had such a positive experience.
Holly
Dave Plastic Surgeon.
Dave, Plastic Surgeon on behalf of Persimmon Homes has just been to complete a re paint of my front door and from start to finish he has been anazing. Polite, on time, really skillful and informative. He has made a fantastic job of the door with no mess or disruption at all and also polished out a scrape on the back doorstep which now looks like new.
Cannot recommend him enough.
Thanks Dave for a brilliant job!
July 7, 2026
Unprompted review
Reply from Persimmon Homes
We're delighted to hear that Dave provided such a positive experience while carrying out the repairs and repainting work to your front and back doors. It's great to know that his professionalism, skill, and attention to detail were evident throughout the visit, and we're especially pleased that he was able to restore the back doorstep scrape so successfully.
Your kind comments will be shared with Dave and the wider team.
Holly
They were very helpful and the…
They were very helpful and the information given before, during and after was clear and well detailed. Great staff.
July 2, 2026
Reply from Persimmon Homes
Thank you for sharing your experience, it's always great to know we are providing excellent service.
Best wishes,
Kat
Fast and easy communication
Fast and easy communication. Guided us on the journey and the team were very helpful
July 2, 2026
Reply from Persimmon Homes
Thank you for your review. We are delighted to hear that you have had such a positive experience.
Best wishes,
Kat
Loads of issues from start to finish …
Loads of issues from start to finish 12 months from the time I put the deposit down to moving in and still on going
July 1, 2026
Reply from Persimmon Homes
Hello Mr Yates,
We're sorry to hear this. Thank you for your feedback; your comments have been passed on to the relevant team for review.
Best wishes,
Lottie
In summary
In summary, I had an excellent experience and would happily recommend their mortgage services to anyone looking to buy a home or remortgage. Their professionalism, efficiency, and customer-focused approach made the entire journey a positive one.
June 28, 2026
Reply from Persimmon Homes
Thank you for your fantastic review. We're delighted to hear that you had such a positive experience throughout your home-buying journey. We really appreciate your recommendation and wish you every happiness in your new home.
Best wishes,
Kat
Good customer service and the team…
Good customer service and the team really understands individual issues and works well with them. Will choose them over and over again. Nice Morden affordable homes with clean environment
April 14, 2026
Reply from Persimmon Homes
Thank you for your 5-star review. We're delighted to hear that you had a positive experience with our team and that their customer service and understanding of your individual needs stood out.
Best wishes,
Kat
Reply from Persimmon Homes
Thank you for sharing your experience, it's always great to know we are providing excellent service.
Best wishes,
Kat
Second time around
Bought from Persimmon previously and same reason applies for high score - always someone to deal with pre and post purchase.
June 28, 2026
Reply from Persimmon Homes
Thank you for your 5-star review. We're delighted to hear that you've chosen us again and that our team's support, both before and after your purchase, has made a positive difference to your experience. We really appreciate your continued trust and wish you many happy years in your new home.
Best wishes,
Kat
I don’t understand why Persimmon pushed…
I don’t understand why Persimmon pushed to complete before the place was ready to be lived in. The communal stairs and hallway did not have carpet. This was being laid on the day our new sofa and bed were delivered. We ended up with muck being trodden in.
The wrong radiators had been fitted in the bathrooms.They are now being replaced so more muck on our carpets. I would have preferred to wait until this had all been finished. I told my solicitor this, but she had been told it would all be done.
July 2, 2026
Reply from Persimmon Homes
Thank you for providing valuable feedback, we understand your frustration when not all aspects of your journey ran as smoothly as you would have liked. Please be assured your review will be shared with the relevant team.
Best wishes,
Kat
Overall a decent / average home…
Overall a decent / average home builders. A few cracks in their system which i think needs to be ironed out. Communication for the most part is weak, Finishing touches being done on pen and paper in 2026 feels barbaric amongst this a lot of other thing which i will not go into detail on.
June 28, 2026
Reply from Persimmon Homes
Thank you for your review. We appreciate your feedback and are pleased to hear your overall experience was positive. We're sorry to learn that communication and some of our processes fell short of expectations. Your comments will be shared with the relevant team.
Best wishes,
Kat
Very happy with their service
Very happy with their service. We used our own solicitors they were not helpful at all and Persimmon did their best to help us to make sure that we will receive our keys on time, they were chasing them. Very grateful for everything they have done for us. The house is amazing and everything we have reported they sort it for us straight away.
July 2, 2026
Reply from Persimmon Homes
We're delighted to hear that you're so happy with your new home and the service you received throughout your journey.
It's great to know that the team was able to support you and help keep things moving to ensure you received your keys on time. We wish you many happy years in your new Persimmon home.
Best wishes,
Kat
My experience with persimmon was…
My experience with persimmon was amazing
Smooth from start to finish ❤️
Snags were minimal and waiting for this to be fully rectified hence the 4* however, they’ve been responsive so far
June 27, 2026
Reply from Persimmon Homes
Thank you for your review. We're delighted to hear that your experience with Persimmon was amazing and that the journey was smooth from start to finish. Your feedback is greatly appreciated, and we wish you every happiness in your new home.
Best wishes,
Kat
The staff have been great especially…
The staff have been great especially Dawn. So helpful. The house is lovely, really pleased. Unfortunately we have been disappointed with such a small point in the great scheme of things. Every skirting board has been cut when fitting the carpets. The touching up of the paintwork is disappointing. Waiting for customer services to get in touch. It is very early days as yet. Been impressed with so much about buying a Persimmon property.
July 2, 2026
Reply from Persimmon Homes
Thank you for your review. We're delighted to hear that you're pleased with your new home and that Dawn has been so helpful throughout your journey. We're sorry to learn about the issue with the skirting boards and your disappointment with the paintwork. We appreciate your feedback and will share this with the team.
Best wishes,
Kat
A fantastic team to help us buy our forever home
From start to finish, the whole process has been made unbelievably easy to purchase our new home, assisted by great customer service from the whole team at Mill Gardens.
We would like to give a special mention to Coleen. What a superstar, such enthusiasm for every aspect of the purchase and gave us way beyond the usual levels of customer service.
July 2, 2026
Reply from Persimmon Homes
We're delighted to hear that your home-buying journey was made so easy by the team at Mill Gardens.
Coleen will be thrilled to hear your kind words and know that her enthusiasm and dedication helped make your experience so positive. We wish you every happiness in your new home.
Best wishes,
Kat
Reply from Persimmon Homes
Thank you for sharing your experience, it's always great to know we are providing excellent service.
Best wishes,
Kat
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