Personal Touch Kent Reviews 

139
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Outstanding service as always from personal touch Kent. Responsive, friendly, approachable and have their customers best interests at heart. They are a pleasure to deal with and they deliver every tim... See more

Company replied

Rated 5 out of 5 stars

Neil has been absolutely incredible! He went through everything with us in such detail but kept it light and fun so the whole process wasnt overwhelming. He made sure we were understanding each ste... See more

Company replied

Rated 5 out of 5 stars

We have used Personal Touch for buying three houses now and for sorting out our life insurances etc, Neil is really professional but also simplifies everything for us so that we know exactly what h... See more

Company replied

Rated 5 out of 5 stars

Where do I start? Luis at PTK has unknowingly been my rock this year. Through many failed attempts of securing a property, swapping and changing my requirements more than I've had hot meals and not on... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

We are Independent Whole of Market Mortgage Brokers and can help you source a competitive mortgageremortgage deal for your own home or buy-to-let properties. We will guide you through the home-buying process; whether you are a first time buyer, home mover, first time buyer or an experienced landlord. We can also assist if you are self employed. We will ensure that you are fully informed throughout your mortgage journey. Our Brokers able to give advice on Life Assurance, Critical illness and Income Protection Insurance for individuals and businesses too. Secured loans, Bridging Finance, Commercial Finance and Buildings/Contents Insurance. We are able to offer a fully holistic approach referring our clients onto our recommended conveyancers, surveyors and will writers. We offer various levels of service from over the phone advice to home/office visits. A MORTGAGE IS SECURED AGAINST YOUR HOME, IT COULD BE REPOSSESSED IF YOU DO NOT KEEP UP THE MORTGAGE REPAYMENTS. We normally charge a fee for mortgage advice, however this will be dependent on your circumstances. Our typical fee is £295.00. Personal Touch Kent is a trading name of PTK Ltd which is authorised and regulated by the Financial Conduct Authority FCA No. 754672. PTK Ltd t/a Personal Touch Kent acts as a credit broker not a lender. Please note The Financial Conduct Authority do not regulate Wills, Commercial Funding or most Buy to Let Mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PTK were extremely helpful and straightforward

PTK were extremely kind, helpful and positive. Our experience whilst looking for the best mortgage deal was simple and straightforward. Neil was warm, welcoming and helpful whenever we had a query.
Many thanks!

August 26, 2022
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Rachel - its very kind of you to take the time to leave a review.

Rated 5 out of 5 stars

Exceptional, professional, reliable broker

Luis always goes above and beyond. He is the best broker I’ve ever worked with. He is really pragmatic and always looks to get us the best deal with our requirements in mind. Honestly couldn’t recommend him more !

October 5, 2022
Unprompted review
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Reply from Personal Touch Kent

Thanks Sapna what a fabulous review. We are really pleased that Luis has done such a great job for you.

Rated 5 out of 5 stars

Luis and the team were great

Luis and the team were great. Always quick to respond and really knowledgable, will (and already have) recommend

September 16, 2022
Unprompted review
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Reply from Personal Touch Kent

Thanks Marky we really appreciate you taking the time to leave us a review and we will make sure that anyone you recommend is well looked after as well.

Rated 5 out of 5 stars

Unbelievably fantastic

Luis and the team at Personal Touch Kent have been integral to our recent house purchase. Not just providing excellent financial and mortgage advice but also guiding us through the purchase process as first time buyers. We can’t thank PTK enough and will 100% be using Luis and the team for any future mortgage services.

September 12, 2022
Unprompted review
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Reply from Personal Touch Kent

It's been a pleasure to assist you and we look forward to working with you again in the future. Thank you for taking the time to leave us a review, much appreciated.

Rated 5 out of 5 stars

Neil and his team have really helped me…

Neil and his team have really helped me and my partner with our mortgage. After having issues elsewhere, they have gone above and beyond for us! highly recommend

July 25, 2022
Unprompted review
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Reply from Personal Touch Kent

Thank you Olivia. We are pleased we could help you.

Rated 5 out of 5 stars

Luis was very friendly and helpful…

Luis was very friendly and helpful throughout the whole process which was quite a complex one, he was very knowledgeable which helped a lot and we would definitely recommend and use again.

March 9, 2022
Unprompted review
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Reply from Personal Touch Kent

Thanks Austen we are pleased to hear that you had such a positive experience.

Rated 5 out of 5 stars

Amazing people!

Amazing people, always happy to help.

Luis helped me with my mortgage and made it very easy.

Highly recommend!

February 4, 2022
Unprompted review
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Reply from Personal Touch Kent

Thank you Jack we are pleased you had such a great experience.

Rated 5 out of 5 stars

I am really impressed with the…

I am really impressed with the efficient and reliable service provided by PTK. I highly recommend PTK to everyone I know.

January 26, 2022
Unprompted review
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Reply from Personal Touch Kent

Thank you Tusa we really appreciate your review.

Rated 5 out of 5 stars

Excellent service, couldn’t be better!

PTK and Neil in particular were recommended to us by family and we could not be more grateful. He was very thorough and supportive through our mortgage process and we were also very surprised with the speedy responses and turnaround. And cannot recommend PTK highly enough. We appreciate all of your hard work and will definitely be recommending you to all of our friends and family. Thank you for all of your expert advice and guidance.

January 11, 2022
Unprompted review
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Reply from Personal Touch Kent

Thank you Baljit it was a pleasure working with you and we hope we can help your friends and family too in the future.

Rated 5 out of 5 stars

If we could give more than 5 stars we…

If we could give more than 5 stars we would. The support and service we get from the team is phenomenal. We cannot speak highly enough of them. They are attentive, friendly, professional and knowledgeable. Nothing is too much for them and then will do everything in their power to support and help you and take the pressure out of finding the right product and provide you with absolutely everything you need. In a word they are just brilliant.

January 11, 2022
Unprompted review
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Reply from Personal Touch Kent

Thank you Chris and Clare it was great to hear you felt very well looked after!

Rated 5 out of 5 stars

Amazing service!

Extremely happy with the services provided. I had the pleasure of working with Luis to find the right mortgage for me with what felt like around-the-clock service and quick responses whenever I needed it. He was also very patient and helpful when it came to explaining every detail and making sure everything was clear to me. Would definitely recommend PTK!

January 4, 2022
Unprompted review
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Reply from Personal Touch Kent

Thank you Angelica for kindly taking the time to give us this feedback.

Rated 5 out of 5 stars

The PTK were really supportive and went…

The PTK were really supportive and went above and beyond to get things organised for us. Highly trusted. We’ve used them for 20 years.

December 24, 2021
Unprompted review
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Reply from Personal Touch Kent

Thank you Emma. We really appreciate your feedback.

Rated 5 out of 5 stars

PTK is the amazing mortgage advisor

PTK is the amazing mortgage advisor. He explains mortgage terminology so well which helped me to understand various things about mortgages very clearly. Many thanks Neil SIR

December 11, 2021
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

It is important to us that our clients understand everything about their mortgage and we are happy to spend time on making sure this is the case. Thank you for taking the time to give us this feedback.

Rated 5 out of 5 stars

Good service

PTK have helped us with our two mortgages and with our re-mortgage and provide a friendly, reliable service. PTK were recommended to us by a friend and we would not hesitate to recommend them to others and would definitely use them again in the future.

November 26, 2021
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Samantha we are really pleased we could help and look forward to dealing with you again in the future.

Rated 5 out of 5 stars

Where do I start! 10*

Where do I start? Luis at PTK has unknowingly been my rock this year. Through many failed attempts of securing a property, swapping and changing my requirements more than I've had hot meals and not once did I hear a sigh in Luis's voice. I always felt top priority and he has been beyond patience. I cannot thank Luis enough for sticking with me, keeping positive, upbeat and helping me push on! I wouldn't hesitate to recommend.

November 15, 2021
Unprompted review
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Reply from Personal Touch Kent

Thank you Kayleigh for leaving Luis such a glowing review. It really makes our jobs worthwhile to get such great feedback from our clients.

Rated 5 out of 5 stars

Fantastic Experience!

Brilliant service provided by Luis! I got a mortgage offer very quickly. Luis was very quick to reply to any questions I had and kept me informed throughout. I would happily recommend Personal Touch Kent for mortgage advice, really good service

October 27, 2021
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Milly! We really appreciate your feedback for Luis.

Rated 5 out of 5 stars

Incredibly helpful for a first time buyer

Neil has been absolutely fantastic in helping me get my mortgage offer for my first property. He has explained things that I haven’t understood in a friendly and clear way. They were able to help me get my offer very quickly even contacting me out of working hours in order to get things moving as quickly as possible. Would highly recommend!!

October 15, 2021
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you for taking the time to leave Neil this review, its really kind of you.

Rated 5 out of 5 stars

Highly recommended and very thorough

Thanks to Luis and Saffron, we got our mortgage offer. They were very helpful with all the paperwork and liaising with lenders and insurance companies. Would highly recommend.

October 13, 2021
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Becky we really appreciate you taking the time to leave us a review.

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