Akers Pritchett Reviews 131

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, noting that they go above and beyond to secure the best outcomes. Many highlight the exceptional customer service, emphasizing the team's dedication, clear communication, and ability to make complex processes smooth and easy to understand. People appreciate the personalized advice and support, feeling valued and well-informed throughout their interactions. Consumers frequently mention the efficiency and reliability of the service, with many returning for assistance multiple times. Reviewers often commend the team for their proactive approach, prompt responses, and ability to handle all aspects of the process, reducing stress for customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Akers Pritchett now for several years and would have absolutely no hesitation in recommending the team. We have mostly been in contact with James and Eleanor who have been professional, k... See more

Rated 5 out of 5 stars

James and Sarah made our first experience purchasing a property such an easy one! They were with us every step of the way and provided help, advice and the best options for us going forward. They... See more

Rated 5 out of 5 stars

I've been using AKERS Pritchett for many years and they continue to give extremely good service, extremely professional and extremely helpful and always return your calls in a timely manner. They alwa... See more

Rated 5 out of 5 stars

We have used Akers Pritchett twice and both times we have found them excellent. They listen to what our priorities are and we never feel pushed into anything. James is very friendly and supportive. Hi... See more


Company details

  1. Mortgage Broker

Written by the company

At Akers Pritchett, we believe that there's no one-size-fits-all approach so we continuously strive to deliver expert advice that is tailor made to suit your needs, lifestyle and financial circumstances. Being fully independent, you can rest assured that we will work solely in your best interests and no one else. Whether you're a first-time buyer, a homeowners or maybe you're looking for a buy-to-let, our dedicated team of experiences mortgage & protection advisors can help steer you in the right direction and guide you through every step of your mortgage journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service

We had a fantastic experience working with James and Sarah at Akers Pritchett Mortgage Advisors. When our previous mortgage term came to an end, they guided my husband and I through the renewal process with ease and professionalism.

They secured us a new, very favourable rate, and their communication throughout was excellent. They were always responsive, kept us informed at every stage, and ensured everything was handled with a speedy turnaround, which made the whole process stress-free.

Thanks to the high level of service we received, we now confidently recommend them to our own clients as well.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

This support I received from Chloe…

This support I received from Chloe throughout my mortgage process was top notch. She was there 24/7 answering all my questions including the silly ones. She advised me on all the things and I had to follow that advice to be able to get things done fast and smooth. I can’t forget how she went out of her own role to even help chase my solicitors just so the process could go according to my desired pace. I would recommend them any day any time

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

James, Eleanor and Sarah, helped sort our mortgage and supported us throughout our house purchase. They are there whenever you need them offering advice and guidance. As a self employed person they definitely took a lot of stress out of everything! Highly recommended 🤩🤩🤩🤩🤩

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

The best

Akers Pritchett is so good this is the second time I’m righting a positive review for them since 2018! During this time they have consistent shown up and provided a brilliant, and trusted, service

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Worked with them for years

Worked with them for years. Super professional and their advice is always on point. They are responsive and make sure things get done - they're never too busy for you!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have used Akers Pritchett now for several years and would have absolutely no hesitation in recommending the team. We have mostly been in contact with James and Eleanor who have been professional, knowledgable and helpful at all times. They go above and beyond to provide an excellent service and continue to find you the best deal. You know they will go out of their way to secure the best for you. Thank you! Sobia and Amir.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional and reliable service

We had a very good experience with Akers Pritchett throughout what was a fairly involved mortgage process.

Steve and Vicki were consistently professional, clear, and responsive. They took time to understand our circumstances, explained the options and strategy clearly, and kept us well informed at every stage. Communication was timely and straightforward, which made a complex process much easier to manage.

They were proactive in chasing lenders and solicitors and dealt calmly with issues as they arose, which we really appreciated. We always felt that matters were being handled properly and that nothing was being left to chance.

Overall, a dependable and knowledgeable mortgage broker who we would be happy to recommend.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

In safe hands

I was recommended Akers Pritchett by our estate agents and I’m so glad they did! I would thoroughly recommend them. I only dealt with Steve and Kim. Both were very easy to communicate with. Very professional but also straight to the point. They helped us get the best rate for our new mortgage. Even once one was secured, Steve continued to assess new deals to see if he could get a better rate for us, and he did!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, proactive and friendly

We used Akers Pritchett because we received a glowing recommendation from a friend and I’m glad we did. As first time buyers with complicating factors of age and self-employment we didn’t really know where to start. James reassured us immediately and communication from him and Eleanor was first class throughout the process. They were proactive, friendly and professional and I wouldn’t hesitate to recommend them and use them again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Five Star Service

Steve and his team were incredibly patient and accessible with our recent, protracted and complicated mortgage application. They were on the ball all the way through and were probably the primary reason we were successful.

I can't recommend them and their services highly enough.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service…

Steve has supported me with all things mortgage for many years now. He’s a very trusted broker and clearly very passionate about what he does. He’s on hand always to support and he’s open and honest with you in mind at all times.

I like that every 2 years we say hi, he gets me a good deal and we crack on. I’m chuffed to bits for his success and I highly recommend his business.

Thanks Steve and Team, keep being fabulous please.

Ellen.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

We have used Akers Pritchett twice and…

We have used Akers Pritchett twice and both times we have found them excellent. They listen to what our priorities are and we never feel pushed into anything. James is very friendly and supportive. Highly recommend

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Supportive

Brilliant company where Fraser and Jenny are always on hand to find the best deals, answer questions and support generally in a professional and friendly manner.
I will always recommend Akers Pritchett without reserve - thank you!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and advice

Steve gave good common sence clear advice and followed it up with superb service. The firm was happy to awnser our questions and guide us through the process.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Business and financial advice

Steve is down to earth, practicle and always gives me the best advice for my mortgage deals. I saved £150 a month when switching mortgage rates.

Kim and the rest of the staff are always a phone call away when you need them and give prompt updates and reminders.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using AKERS Pritchett for…

I've been using AKERS Pritchett for many years and they continue to give extremely good service, extremely professional and extremely helpful and always return your calls in a timely manner. They always give you a couple of options & advise to the best of their ability. I shall continue to use them. I have also passed them on too many other clients who have also been very pleased with them, In short an excellent company.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, trustworthy and efficient. We are very impressed and grateful for all their help and support. Helped us with buying our first home, navigating applications for mortgage and insurance. Thank you so much.

October 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look