Akers Pritchett Reviews 131

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, noting that they go above and beyond to secure the best outcomes. Many highlight the exceptional customer service, emphasizing the team's dedication, clear communication, and ability to make complex processes smooth and easy to understand. People appreciate the personalized advice and support, feeling valued and well-informed throughout their interactions. Consumers frequently mention the efficiency and reliability of the service, with many returning for assistance multiple times. Reviewers often commend the team for their proactive approach, prompt responses, and ability to handle all aspects of the process, reducing stress for customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Akers Pritchett now for several years and would have absolutely no hesitation in recommending the team. We have mostly been in contact with James and Eleanor who have been professional, k... See more

Rated 5 out of 5 stars

James and Sarah made our first experience purchasing a property such an easy one! They were with us every step of the way and provided help, advice and the best options for us going forward. They... See more

Rated 5 out of 5 stars

I've been using AKERS Pritchett for many years and they continue to give extremely good service, extremely professional and extremely helpful and always return your calls in a timely manner. They alwa... See more

Rated 5 out of 5 stars

We have used Akers Pritchett twice and both times we have found them excellent. They listen to what our priorities are and we never feel pushed into anything. James is very friendly and supportive. Hi... See more


Company details

  1. Mortgage Broker

Written by the company

At Akers Pritchett, we believe that there's no one-size-fits-all approach so we continuously strive to deliver expert advice that is tailor made to suit your needs, lifestyle and financial circumstances. Being fully independent, you can rest assured that we will work solely in your best interests and no one else. Whether you're a first-time buyer, a homeowners or maybe you're looking for a buy-to-let, our dedicated team of experiences mortgage & protection advisors can help steer you in the right direction and guide you through every step of your mortgage journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

First time Buyer & Remortgage deal

Couldn't be happier with the first mortgage deal they sourced for first time buyers and again when remortgaging. James and his team ensured the whole process went smoothly and efficiently. Thanks Once again!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company! Steve, Kim & the rest of the team are amazing, we are so glad they were recommended to us. Professional & friendly, it just made the process so much easier. We would highly recommend.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional and approachable

I highly recommend Akers Pritchett as from application to completion they clarified everything with patience, kindness and professionalism.
Buying a property can be a minefield but they made it an absolute breeze!
Thank you so much Jenny and Fraser for your kind help!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou James and Sarah!

James and Sarah made our first experience purchasing a property such an easy one!
They were with us every step of the way and provided help, advice and the best options for us going forward.
They work so incredibly hard to ensure the best for you and nothing is too much trouble for them!
Thank you so much for your help on our first purchase, we’ll be sure to recommend you to our friends/family!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

This review is long overdue

This review is long overdue! I've been working with James and the AP team for longer than I care to remember (15+ years at a guess).
As a BTL landlord with a fairly complex set up and structure James & Nicky have always made everything a breeze, they keen me on top of what I need to be doing, and when, and provide a down to earth and common sense sounding board when its needed.
On more than one occasion I have been in receipt of advice from the team that is to the detriment of them and benefit to me. Not often that you find a partner willing to make a short term loss to add value and maintain a long term relationship.
If you are thinking about using a broker, speak to the guys at AP, your wallet and stress levels will thank you later!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Akers Pritchett - recommended for first time buyers

Steve and Vicki's advice and support in navigating through the mortgage process has been invaluable. As a first time buyer I found it daunting. Steve was very supportive and clear in answering all my questions, no matter how basic they might have been, and helped me find the best deal based on my budget and needs. This supported me finding my forever home. Steve was also really helpful with identifying other related property products and I would recommend Steve and the wider team to any first time buyer. The team were brilliant with any questions I had, especially towards the end of the purchase process and were always very professional. Thank you to the whole team.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Steve and Vicki were fantastic through our very complicated two properties into one combination mortgage process.
Very thorough and transparent throughout

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage/Life Cover

The level of professionalism shown by this company is outstanding. James and Nicky helped us with our new mortgage, emails were responded to and dealt with immediately. Chloe dealt with our Life Cover and was so efficient. We would highly recommend.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy repeat client!

I have now returned to Akers Pritchett for the 4th time for help with securing a great mortgage deal. One thing that really stands out for me is that emails and calls are responded to so, so promptly. No matter who I have contact with I am always met with friendliness and a high level of professionalism. I will be back again I am sure.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish

From the first moment I contacted Steve and his team—with a special shout-out to Kim—they turned what I expected to be a stressful, complicated journey into something genuinely exhilarating and reassuring. As a first-time buyer, I was unfamiliar with the mortgage process, but they treated every step with care, clarity and patience. Steve’s calm expertise and Kim’s attentive focus combined to keep me fully informed without ever feeling overwhelmed. They took time to explain even the most complex mortgage details in simple, everyday terms, ensuring I always understood what was happening and why. Whenever I had a question—even the smallest one—they responded promptly and thoughtfully, making me feel valued and supported. What truly sets them apart is their unwavering dedication. They handled all the paperwork, liaised with lenders and solicitors, and tracked every deadline, taking the stress off my shoulders. Because of their efforts, I now own my dream home. What could have been daunting and overwhelming became smooth and exciting—all thanks to Steve, Kim, and the rest of the team. I cannot recommend them highly enough to anyone stepping into the world of homebuying. If you’re looking for someone who truly cares and consistently delivers, look no further—they’re simply fantastic.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Nicky and James bent over backwards to…

Nicky and James bent over backwards to not only get me another mortgage but a fantastic deal %. I highly recommend them to anyone looking for a mortgage, they are firmly saved in our phones. Outstanding.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company…

I dealt with James & Nicky when purchasing my house. Both were great. I mainly had contact with Nicky who was very knowledgeable & helpful.
I would recommend using this company.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Ackers Pritchett

James, Nicky and Sarah were brilliant, very kind and thorough. Would highly recommend Ackers Pritchett.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Super Efficient and Straightforward

James, Sarah and all the team were very friendly and professional. They took care of everything for us very quickly and efficiently. Very simple process. Confident we have the right deal for us. Thanks team, Great job

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

The service from Akers Pritchett has been amazing. My first conversation with Steve filled me with confidence - he knew exactly what deal would suit me best and kept the process really simple. Kim was also great, keeping me updated throughout and even came to me with a better deal straight away when interest rates changed. Highly recommend.

April 24, 2025
Unprompted review

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