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Pesa Reviews 

729
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 662 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting its effectiveness, reliability, and trustworthiness. Many people appreciate the fast and hassle-free transactions, noting that money is transferred quickly and efficiently. The app is frequently described as user-friendly and easy to use, with many reviewers finding the rates to be good or even the best compared to other services. However, some customers also noted issues with payment, such as delayed OTPs causing confusion or funds taking longer than expected to reach their destination. A few other people also felt that the company did not keep its promises regarding rewards for referrals and experienced difficulties logging into their accounts.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, reliability, and good exchange... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising fast and smooth transfers,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the platform's speed,... See more

Application

Reviewers highlight positive aspects of the app, with many praising its trustworthiness, competitive rates,... See more

Price

Customers consistently note positive experiences with price, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more

Company replied

Rated 4 out of 5 stars

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

Company replied

Rated 5 out of 5 stars

Pesa is a great company, operationally the company is excellent, in terms of effectiveness they are fantastic, in trustworthy you can rely on them 100%. I have never seen a company that operates so pe... See more

Company replied

Rated 5 out of 5 stars

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more

Company replied


Company details

  1. #11 of 15 best companies in Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.3

Excellent

TrustScore 4.5 out of 5

729 reviews

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4.3

All reviews

(729)

667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast transaction

Transaction is pretty fast. Customer representatives respond to questions on time.

May 1, 2026
Pesa logo

Reply from Pesa

Hello Chidinma,

We're happy to hear you had a fast transaction and timely responses.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Quick response

Quick response. As immediate as it can be.

June 16, 2026
Pesa logo

Reply from Pesa

Hello Henry,

We're glad to hear our response time met your expectations. Thank you for your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Better rates

Better rates, fast delivery and excellent customer service solutions.

June 16, 2026
Pesa logo

Reply from Pesa

Hello Happy,

We're glad you enjoyed your experience. We appreciate your feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

They have never disappointed me once

They have never disappointed me once, if there's going to be issues they will communicate with us customers.

June 16, 2026
Pesa logo

Reply from Pesa

Hello Folasayo,

We're so glad to hear you appreciate our communication. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

What made my experience great about…

What made my experience great about Pesa is quick delivery of my transfer to the designated account

June 12, 2026
Pesa logo

Reply from Pesa

Hello Israel,

We are so glad to hear your transfer was delivered quickly. Thank you for your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Pesa is very reliable.

Pesa is very reliable.

June 16, 2026
Pesa logo

Reply from Pesa

Hello Ahmed,

We are so happy to hear that you find Pesa reliable. We appreciate your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Fast transfers with no hassles

Fast transfers with no hassles. Customer are informed ahead of a downtime and also informed when downtime has been resolved.

May 31, 2026
Pesa logo

Reply from Pesa

Hello Ebisidor,

We're so glad you appreciate our fast transfers and clear communication during downtimes. Thank you for your kind feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Trustworthy app

Trustworthy company

June 16, 2026
Pesa logo

Reply from Pesa

Hello Festus,

We appreciate your feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

i made transactions with PESA running…

i made transactions with PESA running into over 20Million in a single year and no one thought i deserved a gift and just this year you come up with a promo about winning a gift for transfers, well you lost me to PRUNE now. Work on your Customer retention, and your rates!

June 16, 2026
Pesa logo

Reply from Pesa

Hello Favour,

We're sorry to hear this, and we genuinely appreciate the loyalty you've shown us over the past year. Your feedback is valued and will be shared with our team.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

reliable and always debit my transfer…

reliable and always debit my transfer at a reasonable time. Very effective and quick, I can count on Pesa any day

June 15, 2026
Pesa logo

Reply from Pesa

Hello Adebola,

We're glad to hear you find our service reliable and effective. Thank you for your kind words.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Customer service in my opinion is…

Customer service in my opinion is amazingly great and reassuring in regards to resolution to various issues of customer concerns and experiences

June 9, 2026
Pesa logo

Reply from Pesa

Hello Williams,

We are so happy to hear about your positive experience with our customer service. We appreciate your kind words.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Your services are pretty much good

Your services are pretty much good. Swift transactions, little technical glitch, and mostly reliable.
Overall all, I feel respected and confident about your services.

April 10, 2026
Pesa logo

Reply from Pesa

Hello Chucks,

We're so glad you feel respected and confident in our services. We appreciate your kind words about our swift transactions and reliability.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Quick and reliable

Quick and reliable

June 13, 2026
Pesa logo

Reply from Pesa

Hello Emmanuel,

We are glad that you found our services quick and reliable. We appreciate your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Quick and smooth

Quick and smooth. No delays.

June 13, 2026
Pesa logo

Reply from Pesa

Hello Doris,

We are glad you enjoyed your experience. Thank you for your positive feedback.

Thank you for choosing Pesa.

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