Pesa Reviews 229

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the seamless and swift nature of transactions, especially for international money transfers. People often highlight that money arrives within seconds and that the app provides transparent rates with no hidden charges. The app is frequently described as user-friendly, reliable, and efficient, making it a preferred choice for many. Reviewers also commend the customer service for being prompt and helpful in resolving setup issues and providing updates on delays. However, some customers also noted significant issues, including lengthy account verification processes and transactions that remain pending for extended periods. A few other people also felt that customer service was unhelpful, unresponsive, and unable to proactively resolve problems, leading to frustration and financial losses. There are also concerns about the app's security, with some users reporting issues with debits and account access after depositing funds.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as unexplained delays in... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its ease of use, seamless... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, exceptional, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the app as fast, easy to... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using Pesa since I arrived the UK. It has made transactions seamless for me and helped out in getting money paid out when needed. I have recommended and used the service for many occasions and pe... See more

Company replied

Rated 4 out of 5 stars

I’ve been using Pesa for a few months now, my transactions most of the time is Canada to Nigeria and I must say it’s been stress free, I introduced the app to my family in Nigeria and USA I only prob... See more

Company replied

Rated 5 out of 5 stars

Pesa makes foreign currency payments and funds transfer really easy. It's fast. As soon as I send money to my Pesa account, I get a notification within seconds. When I send money to my recipients,... See more

Rated 5 out of 5 stars

I've never had an issue using Pesa to send money to my home country or to exchange currencies, it is transparent with rates, no hidden charges and the best thing is your money gets to where it needs t... See more


Company details

  1. #15 of 15 best companies in Financial Institution

Written by the company

Pesa redefining international money transfers—making them instant, easy, secure, and free. With Pesa, you can send money abroad effortlessly while enjoying the best exchange rates. You can also hold and manage multiple currencies in one account, giving you the flexibility to switch between them at no extra cost. Receive CAD, USD, EUR, GBP, NGN, convert and send money to over 40 countries for free, with fast, reliable delivery every time. This is just the beginning.


Contact info

3.9

Great

TrustScore 4 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 2 out of 5 stars

I traveled from EU to Nigeria and in…

I traveled from EU to Nigeria and in the beginning it was a great option but after few days my money remained frozen on the account and in critical moment I could not pay something important (hotel).
Tried to write to customer service several times but they were just replying that it is on the overview and will get back to me soon.After 3 or 4 days I was able to send the money back to my account and didn’t try to use the app again bcs I was scared that the same issue would happen.

July 30, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Antonia,

We’re sorry for the frustration you faced when your funds were unavailable and for the delay in updates from support. We’ve improved our processes to resolve such cases faster and communicate more clearly. Thank you for sharing your experience, and we hope you’ll consider giving Pesa another try in the future.

Rated 5 out of 5 stars

Amazing!

Pesa is always very first and international transactions go through within few minutes. Customer service is 100! Always able to talk to real people to get any network issues (which barely happens) resolved.
A loyal customer here😊

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Yussy,

We appreciate your feedback. Thank you for choosing Pesa and for being a loyal customer.

Rated 5 out of 5 stars

Great service from Pesa

Pesa has always provides a great service with competitive rates and your money sent and received within minutes.
The app is easy to use with no complicated transfer method and quite secured.

July 15, 2025
Unprompted review
Pesa logo

Reply from Pesa

We appreciate your feedback; it helps us improve. Thank you for choosing Pesa.

Rated 4 out of 5 stars

Pesa is 1 of the best transfer apps I…

Pesa is 1 of the best transfer apps I have used since I have been doing transfers here in the uae once the money is in the app forget it's as good as getting to your destination,but they still have to work on the delay in deposit.

August 25, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Rukevwe,

We appreciate you taking the time to leave us a review; your feedback helps us improve. Thank you for choosing Pesa.

Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would. My money has literally been stuck in this app for over a month now, they tell me to verify my account and I did using two different valid IDs but it’s keeps giving me an error message that the ID is not clears? Asked customer service for a number to call nothing, sent them messages they don’t reply .

August 7, 2025
Unprompted review
Rated 4 out of 5 stars

I've been doing my exchange with pesa…

I've been doing my exchange with pesa for over 3 years now and I have never had an issue with them. I have also introduced some of my friends and they're all happy doing their transactions with pesa. Please keep up the good work.

August 27, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Ephraim,

We appreciate your feedback. Thank you for choosing Pesa and for sharing bringing your friends on board.

Rated 5 out of 5 stars

Absolutely brilliant!

This app is absolutely brilliant! Fast, user friendly, seamless, good rates and efficient..well all these so far and it's been almost 2yrs now. Very happy with the service.

August 27, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Funmilola,

We appreciate your feedback. Thank you for choosing Pesa and for being a loyal customer.

Rated 5 out of 5 stars

Sure plug App platform

First of all I doubted the genuinty of the application, but to be realistic I have been convinced and not confused with their genuinty and promptness in their remittance both receiving and sending . And I can guarantee you out there if they continue like this they will become the best App in the financial institution.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

I had a money transfer to India through…

I had a money transfer to India through pesa , its been more than 48 hrs since the transaction was initiated and its still pending , Customer service provides no support at all and ask to wait only
Never going to use pesa again if this is how they treat the customers
Transaction id :TPEE000149370222

August 24, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Amazon,

We’re sorry for the delay and frustration caused with your transfer. We’ve reviewed your case and the transaction has been reversed, as the account details provided were invalid.

Your funds are safe, and you should see them back in your account. If you need help re-initiating the transfer with updated details, please reach out via support@pesa.co
and we’ll assist right away.

Rated 1 out of 5 stars

When i start using the app

When i start using the app, my limit was 25,000 monthly, transaction was going great and they do create instantly until one day everything changed, they reduced my monthly limit to 4,000 and they don't credit instantly anymore and you have to write them to complain about the transaction before they'll start working on it and it's going to take hours before you will see your money... This app now is the one of the worst ever

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

BEST AND RELIABLE MONEY TRANSFER SERVICE

Customer Service I would say is great because they're prompt in solving setup issues and it makes continuing your transaction smoothly. So far their rate is higher as compared to others I have. I have recommended it to friends who are also extremely happy having the app and it fast and reliable.

August 14, 2025
Unprompted review
Rated 4 out of 5 stars

My goodness… the transfer went…

My goodness… the transfer went seamlessly, the money was received almost instantly.
I’m so proud of this app… everything went smoothly

August 22, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Biola,

Thank you for your kind words. We’re glad to hear your transfer went seamlessly and quickly! We noticed you left a 2-star rating, and we’d love to understand if there’s anything we could improve to make your experience even better. Your feedback helps us grow.

Rated 4 out of 5 stars

Friendly rates

Friendly rates, smooth transaction and easy app navigation

August 8, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Ola,

We appreciate your feedback. Thank you for choosing Pesa.

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