Pesa Reviews 225

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the seamless and swift nature of transactions, especially for international money transfers. People often highlight that money arrives within seconds and that the app provides transparent rates with no hidden charges. The app is frequently described as user-friendly, reliable, and efficient, making it a preferred choice for many. Reviewers also commend the customer service for being prompt and helpful in resolving setup issues and providing updates on delays. However, some customers also noted significant issues, including lengthy account verification processes and transactions that remain pending for extended periods. A few other people also felt that customer service was unhelpful, unresponsive, and unable to proactively resolve problems, leading to frustration and financial losses. There are also concerns about the app's security, with some users reporting issues with debits and account access after depositing funds.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as unexplained delays in... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its ease of use, seamless... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, exceptional, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the app as fast, easy to... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using Pesa since I arrived the UK. It has made transactions seamless for me and helped out in getting money paid out when needed. I have recommended and used the service for many occasions and pe... See more

Company replied

Rated 4 out of 5 stars

I’ve been using Pesa for a few months now, my transactions most of the time is Canada to Nigeria and I must say it’s been stress free, I introduced the app to my family in Nigeria and USA I only prob... See more

Company replied

Rated 5 out of 5 stars

Pesa makes foreign currency payments and funds transfer really easy. It's fast. As soon as I send money to my Pesa account, I get a notification within seconds. When I send money to my recipients,... See more

Rated 5 out of 5 stars

I've never had an issue using Pesa to send money to my home country or to exchange currencies, it is transparent with rates, no hidden charges and the best thing is your money gets to where it needs t... See more


Company details

  1. #15 of 15 best companies in Financial Institution

Written by the company

Pesa redefining international money transfers—making them instant, easy, secure, and free. With Pesa, you can send money abroad effortlessly while enjoying the best exchange rates. You can also hold and manage multiple currencies in one account, giving you the flexibility to switch between them at no extra cost. Receive CAD, USD, EUR, GBP, NGN, convert and send money to over 40 countries for free, with fast, reliable delivery every time. This is just the beginning.


Contact info

4.0

Great

TrustScore 4 out of 5

225 reviews

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1-star

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Rated 5 out of 5 stars

Timely transactions

Timely transactions, both deposits and debits. Great rates. Surprisingly, I also got a $20 (referral) bonus.

August 12, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Unekwu,

Thank you for sharing your Pesa experience. Enjoy your $20 referral bonus and don't forget to keep sharing your code to earn more. Thank you for choosing Pesa.

Rated 5 out of 5 stars

It's very user friendly and fast

It's very user friendly and fast . The customer service is very impressive.
👌🏾👌🏾👌🏾

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Samuel,

We appreciate your feedback. Thank you for choosing Pesa.

Rated 3 out of 5 stars

I think Pesa is trying to do something…

I think Pesa is trying to do something good. My money got stack with them for about 30 hours. But in the end, the money went to where I needed it to go. After that experience, it's been very very smooth honestly. It takes about 1 minute for my transfer to be complete. So I think people should decide for themselves of they want to use it. I continue to use it though. I also wish that Pesa will provide some clarity on why such prolonged delays happen.

August 21, 2025
Unprompted review
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Reply from Pesa

Hello Emmanuel, thank you for sharing your honest experience 💙 We’re glad things are now running smoothly, and we truly apologize for the delay you faced earlier. Delays are rare but can happen due to partner issues, and we’re working on giving clearer updates when they do. We appreciate your trust and feedback; it helps us get better every day! Thank you for choosing Pesa.

Rated 5 out of 5 stars

You guys are the absolute best...sure I…

You guys are the absolute best...sure I had a little delay in getting one of my transferred money but I figured since it was late at nyt I did it must have been the reason
Keep up the good work guys 💪🏼

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Dan,
Thank you for taking the time to give us your feedback. Delays happen due to partner issues or extra checks. We are grateful you stayed with us and got the real Pesa experience. Thank you for choosing Pesa.

Rated 5 out of 5 stars

Great experience

I have been using Pesa for over a year now and the experience has been great so far. It made it easy for me to send money in other currencies without thinking about it and the exchange rate is okay.

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Bukola,
Thank you for choosing Pesa 💙 We’re so glad to hear you’re enjoying your experience. It’s exactly why we do what we do.

Rated 5 out of 5 stars

Seamless and exceptional service!!

Seamless and exceptional service!!!

I have been using PESA for over 2 years now and I must say, their service is truly outstanding. With seamless functionality, fast processing, and great rates, PESA provides exceptional service that is reliable and easy to use.

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Olamide,
Thank you for choosing Pesa and for taking the time to leave us a review💙 We’re so glad to hear you’re enjoying your experience. It’s exactly why we do what we do.

Rated 1 out of 5 stars

Scammers

Scammers! Scammers!!! Scammers!!!
No one should ever try to use this app. They are scammers. You will loose your money. The app is a scam and fraud.
Repoted!!!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using only PESA for my…

I have been using only PESA for my transaction since I moved to the Uk. Trust me, it’s the best and extremely fast transaction. Very reliable 😍🥹

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Disu,

We appreciate your feedback. Thank you for choosing Pesa and sticking with us.

Rated 5 out of 5 stars

Very fast transaction and reliable

Very fast transaction and reliable, I would recommend it to anyone who is ready for a fast,efficient and reliable service

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Amuda,

We appreciate your feedback. Thank you for choosing Pesa.

Rated 5 out of 5 stars

I’ve always feel relaxed and trusting…

I’ve always feel relaxed and trusting when sending money through Pesa, been using it for over three years and never had a problem with my transactions and when there a delay, they are always available to help.

August 27, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Seye,

Thank you for choosing Pesa and trusting us with your money transactions. Your feedback helps us improve our products and service. We appreciate you giving us a review. Thank you

Rated 5 out of 5 stars

A great, instant and very trusted service

A great, instant and trusted service recommended by friend found really true. Other family members are using it too and has never disappointed.

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Nikky,

We appreciate your feedback. Thank you for choosing Pesa and for bringing your family members on board.

Rated 2 out of 5 stars

I traveled from EU to Nigeria and in…

I traveled from EU to Nigeria and in the beginning it was a great option but after few days my money remained frozen on the account and in critical moment I could not pay something important (hotel).
Tried to write to customer service several times but they were just replying that it is on the overview and will get back to me soon.After 3 or 4 days I was able to send the money back to my account and didn’t try to use the app again bcs I was scared that the same issue would happen.

July 30, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Antonia,

We’re sorry for the frustration you faced when your funds were unavailable and for the delay in updates from support. We’ve improved our processes to resolve such cases faster and communicate more clearly. Thank you for sharing your experience, and we hope you’ll consider giving Pesa another try in the future.

Rated 5 out of 5 stars

Amazing!

Pesa is always very first and international transactions go through within few minutes. Customer service is 100! Always able to talk to real people to get any network issues (which barely happens) resolved.
A loyal customer here😊

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Yussy,

We appreciate your feedback. Thank you for choosing Pesa and for being a loyal customer.

Rated 5 out of 5 stars

Great service from Pesa

Pesa has always provides a great service with competitive rates and your money sent and received within minutes.
The app is easy to use with no complicated transfer method and quite secured.

July 15, 2025
Unprompted review
Pesa logo

Reply from Pesa

We appreciate your feedback; it helps us improve. Thank you for choosing Pesa.

Rated 4 out of 5 stars

Pesa is 1 of the best transfer apps I…

Pesa is 1 of the best transfer apps I have used since I have been doing transfers here in the uae once the money is in the app forget it's as good as getting to your destination,but they still have to work on the delay in deposit.

August 25, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Rukevwe,

We appreciate you taking the time to leave us a review; your feedback helps us improve. Thank you for choosing Pesa.

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