PetBest.com 

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Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

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Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

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Rated 5 out of 5 stars

he loved it

my order was delivered and my dog opened the package and ate more than 50 dollars of greenies and other bones,,,guess next time i will give delivery instructions to protect the contents,

March 12, 2013
Unprompted review
Rated 2 out of 5 stars

Price was good, shipping was terrible

I was pleased and excited to find the Wellness Salmon and Venison stew at the price we got it at (with free shipping). However, when they arrived, most of the cans were some level of dented, from kind of to severely. Since that's the kind of thing that compromises the seal on the can and changes the food from food to fatally toxic, that's a problem. There was no padding (bubble wrap, etc.) in the package, so the cases of food were banging around during shipment - not sure if that is what caused the denting (seems likely), or if the cans were dented before they were shipped (some of them were in the middle of a shrink-wrapped case, so not sure how they got dented otherwise), or both. In any case - the food is no longer cheap if i have to throw some of the cans away to avoid poisoning my dog, and i won't order from this company again.

March 12, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

Hi HP,

Thank you for letting us know. Our policy, at PetBest, is to never send food products with rips or dents. However, we're sorry to hear of this and will either replace or refund you for the dented cans. A customer service member will be contacting you shortly to inquire some more information regarding your order, which will help us get your refund to you as soon as possible.

Your concern is very important to us and we appreciate that you've brought this to our attention.

Sincerely,
PetBest
888-941-2378
(Monday-Friday 8:00am-5:00pm, PST)

Rated 5 out of 5 stars

Convenient

We couldn't find NutriSource food anywhere and our rescue really liked it. He is a golden with a beautiful coat and we really didn't want to change his food. Pet Best not only had it available, but now it is delivered to my door. I love the convenience. The price is pretty good too especially with the autoship option.

March 12, 2013
Unprompted review
Rated 5 out of 5 stars

Great Experience

I ordered 2 15-lb. bags of Pure Vita chicken cat food and within 3 days it had been delivered to my door. I am impressed and happy with the service and especially no shipping charges.
Thank you Pet Best!.

March 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service hands down!

I ordered an herbal allergy powder for my dog. Couldn't get him to eat the powdered supplement in his food but really wanted to use the product. So called customer service and spoke to Kaitlin who was very polite and spoke clearly. I asked to return the opened product and purchase the pills instead.... Hadn't realized I couldn't return an opened product but instead of telling me no, she asked to put me on hold and speak to her manager to see "what else they can do". To my surprise and satisfaction, they offered to send me a bottle of the Allerqi in pill form, free.... And told me maybe donate the powder form. I was surprised! Asked Kaitlin to thank her manager and literally received the pills in 2 days! GREAT SERVICE! And it was all offered with out having to ask. Thank you!

March 10, 2013
Unprompted review

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