PetBest.com 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and de... See more

Rated 1 out of 5 stars

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration dat... See more

Company replied

Rated 1 out of 5 stars

If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be r... See more

Rated 1 out of 5 stars

I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my h... See more

Company details


Contact info

All reviews

(1,410)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy they had everything I needed

Got on line, found my items, put in cart and done. Easy and simple as that. No problems. They had everything I needed. Packing came with bubble bags to protect items and fill the box, I really liked that. Will use them now.

March 22, 2013
Unprompted review
Rated 5 out of 5 stars

Easy

Easy to do business with, fair prices, fast shipping.
I hope to be a long time customer

March 21, 2013
Unprompted review
Rated 5 out of 5 stars

"A Catchy Header"

I placed 2 orders with Pet Best recently and both arrived timely. The AlerQi is definitely helping our dog and we are hoping the Thunder Shirt will also help him when riding in the car. It appears to be a quality product and it fits just fine. Thank you.

March 21, 2013
Unprompted review
Rated 5 out of 5 stars

Great price and excellent service

My order of cat litter came several days earlier than promised... I ordered enough to receive free shipping and avoided having to go to Target! I am a happy camper and my kitty is happy too.

March 19, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

I was amazed how fast my order arrived. The web site was easy to use and ordering was easy. I was quite impressed!!!

March 19, 2013
Unprompted review
Rated 5 out of 5 stars

Reasonable pricing...expedient shipping!

The web site is easy to navigate and everything is explained well with accompanying pictures. Pricing is reasonable. I am not so sure I really want to have future orders automatically processed but that seems like that is the way most of the companies are going in regards to getting (and keeping) your business so I went ahead and enrolled in order to take advantage of the deal being offered. The products I ordered arrived quickly and were packaged well and there were no issues with my order. I would recommend this site to a friend.

March 18, 2013
Unprompted review
Rated 5 out of 5 stars

fabulous online order company I've ever had

Very fast and reliable service they provide. I had an acurate tracking system for may package and the packing was protected very well with plenty of air pouch bags. No dent or damages to my 36 canned cat foods! I loved it.

March 18, 2013
Unprompted review
Rated 5 out of 5 stars

Best prices, fast shipping great service

I chose PetBest because they had the best price on the food I was looking for. My dog has allergies and can only eat certain foods. They are quite expensive (he eats better than I do), so I am always on the lookout for who has the best total price for the three items I need: canned whole meat, dehydrated premix, and grain free kibble. One or two items is always on sale somewhere, but I need the best price on all three. PetBest came in a whopping 8 dollars less than the closest competition (Pretty much all of them have free shipping over $49 now) so I chose them. It turned out I hadn't noticed the backorder label on one of the things I ordered. Before they shipped the order, someone contacted me and told me they'd send part of it now, and part of it when it came in. That was fine, and my order arrived in three days, except the backorder. I emailed that day, asking when it would arrive, and the guy knocked on my door just as I clicked send. They had sent it express and it arrived about an hour after the main part of the order. I was pretty impressed! It was my fault, and they still expressed it to me. These guys also seem to have a larger selection of 95-100% meat canned foods. I usually stick with By Nature, Evanger's or Merrick Before Grain, and they had all three, plus others that are more expensive. It's also nice to be able to get everything in one place. I usually have to order from two or three separate places to get everything. IMHO, PetBest gets an A+++++++++++

March 18, 2013
Unprompted review
Rated 5 out of 5 stars

Fast Service!

I had been buying my pet food (dogs and cats) from another online company, the service was slow, but the food eventually came so I did not look for another company. The last order from the other company never came, when I contacted them as my pets were nearly out of food I received the comment "Oh, we have been out of that...". I was NEVER notified of a lack of pet food from them and had paid them well over $159.00. I quickly found PetBest and will never look for another company...the service is fast, the quailty great, and the price better than other companies.

March 17, 2013
Unprompted review
Rated 1 out of 5 stars

I received expired pet food.

I was so excited when I found Petbest on the Internet, for they had the products I needed at a cost that was affordable. Unfortunately, when my pet food arrived, it was already past the expiration date. I called the company that manufactured the food and found out the food was over a year old. I called Petbest, and I am now awaiting a new shipment. Meanwhile, my dog is missing his favorite food, and stores in our area do not carry it. Overall, a very disappointing experience, and I am still waiting for fresh food for my pet.

March 17, 2013
Unprompted review
PetBest.com logo

Reply from PetBest.com

I'm sorry you had this experience Janis. Please rest assured that this is not a common occurrence and we will assisting you in the best way possible. Jordon from our customer care team will be contacting you shortly to discuss this in further detail. We appreciate the opportunity to better your experience with PetBest. We look forward to speaking with you soon.

Rated 5 out of 5 stars

Great customer service and quick shipping

We were advised by a friend to purchase a new type of food for our elderly cat as he doesn't seem to tolerate all varieties. I looked for quite a while in or trade area for the suggested product and couldn't find it. PetBest had the product at a reasonable cost the shipment was timely. Yes I would use this company again.

March 16, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome!!!!!

Purchased dog food received triple the amount of food for the same price I paid in the pet store.

March 16, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look