PetCloud Reviews 

163
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... See more

Rated 5 out of 5 stars

Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!

Rated 2 out of 5 stars

Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... See more

Company replied

Rated 1 out of 5 stars

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... See more

Company details

  1. Software Company

Written by the company

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


Contact info

4.1

Great

TrustScore 4 out of 5

163 reviews

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4.1

All reviews

(163)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

my experience was fantastic!

I was looking for a trust worthy and easy to use app for finding a dog sitter to look after my son while i was away from home, and i came across petcloud. after comparing to other apps i have decided this is the one that suits me the most and my experience with it was fantastic. would strongly recommend to other dog owners too.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you so much Christie, we are really pleased to hear that.

Rated 5 out of 5 stars

Our pet sitter was amazing

Our pet sitter was amazing. A lovely person and really cared for our 3 dogs.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you for taking the time to share Julie.

Rated 5 out of 5 stars

Great concept and professional outfit…

Great concept and professional outfit that really got me out of a bind. It's all about our wonderful pets, you have my full support.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you for sharing Paul. We really appreciate hearing this.

Rated 3 out of 5 stars

The app isn't great

The app isn't great, it needs a lot of work. Especially around the payment section. It isn't very user friendly to navigate.

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

Good easy experience.

Good easy experience.

It's convenient to be able to post a job ad and get a good number of candidates for the kind of pet service you need, plus all the reviews and references make help the decision making process easier. The only thing I would add on to this webservice/ app is a proper function for cancellations and refunds - on the end of the pet owner and the sitter.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you for your feedback Cindy. I will let the team know of your request.

Rated 5 out of 5 stars

The website is so easy to use

The website is so easy to use. Vicky was amazing, and even managed to get my very shy Bubbles to have a photo while I was away. 10/10 would use again when I go away again.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you so much Teej for your kind review. Our team will feel great hearing this.

Rated 5 out of 5 stars

Great service making it easier to…

Customer friendly digital platform and a great way to connect to local pet sitters.
We had a great experience with the support we had. PetCloud provides templates and guidelines to ensure your pet is looked out properly and happily. Strongly recommended

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you so much for your review Angela. We really appreciate it.

Rated 5 out of 5 stars

Great service

Great service - lots of communication along the way, we felt very safe entrusting our pet and our home to one of Pet Cloud's pet sitters

March 5, 2019
Unprompted review
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Reply from PetCloud

Thats great to hear Al & Millie. Thank you for taking the time to write a review.

Rated 1 out of 5 stars

I just wouldn’t bother

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good sitters who can be contacted easily and not ignored.

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

I trust PetCloud

PetCloud helped me find the sweetest, most reliable pet sitter, and in my neighbourhood too! She's very communicative, sends me photos of my cat when I'm away, and my cat adores her.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thank you so much Jill. We really appreciate your review.

Rated 1 out of 5 stars

Website is poor

Website is poor, UX sucks, and cant update CC details, called 3 times,phones never answered, no one replies to emails. was a good platform until it stopped working. since started using madpaws.

March 5, 2019
Unprompted review
Rated 3 out of 5 stars

I found the website hard to use and…

I found the website hard to use and frustrating. It is not very user friendly.

March 5, 2019
Unprompted review
PetCloud logo

Reply from PetCloud

Sorry to hear that. Are you able to give feedback that tells us what part of the website so we have insight to do something about your feedback?

Rated 5 out of 5 stars

Easy to use and find a suitable sitter

Easy to use and find a suitable sitter.
We used PetCloud to find a sitter for our 2 border collies, we needed someone that knows how to proper care for such an energetic breed and give them the love and attention they deserve. The platform is easy to use and when we posted our job we had quite a few suitable applicants. The sitter we booked was great, and kept us upto date with daily photos. I will use again.

March 5, 2019
Unprompted review
PetCloud logo

Reply from PetCloud

Thanks so much Candice. This is great to hear.

Rated 5 out of 5 stars

A second family for my dog.

I was able to enjoy my holiday because I knew my dogs were happy and being well cared for. I received daily updates with an attached photo or video of my dog, and I could see that he was having a wonderful time. It was very obvious to me that the careers loved dogs and would always treat my dog well, like a member of their family. I will always use Petcloud in the future when I need to go on holidays without my dog.

March 5, 2019
Unprompted review
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Reply from PetCloud

Thanks so much Annette. This makes us really happy.

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