Pet drugs gave me free express delivery because of a previous delay. They dispensed and dispatched within 24 hrs unfortunately pet drugs were let down by royal mail parcel force who took 5 days days t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t agree with posting prescriptions when you have already seen it online.Due to this, my prescription was lost in post,therefore costing me an extra £25 for another prescription to be sent. Thanks.... See more
Company replied
The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... See more
Company replied
I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... See more
Company replied
Company details
About Pet Drugs Online
Written by the company
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Written by the company
Contact info
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, United Kingdom
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
I placed an order for antibiotics for…
I placed an order for antibiotics for my dog using a prescription that was valid at the time I uploaded it and made payment. The prescription had a short expiry date, but it was still in date when they accepted my order and took my payment.
The following day, they reviewed the order and rejected the prescription because it had expired by the time they reviewed it. I queried this, as the prescription was valid when submitted and their terms and conditions do not appear to state that a prescription must remain valid throughout their internal review period. Despite this, they still refused to accept it.
Even our vet was surprised that the prescription had been rejected on this basis, which suggests this is not necessarily standard practice.
I’m now waiting for a refund — payment was taken immediately, but unfortunately returning it does not appear to be quite as quick.
Overall, a frustrating experience. If a prescription is required to remain valid until the company gets around to reviewing an order, rather than simply being valid when it is submitted, this should be made explicitly clear to customers before they place an order and payment is taken.
September 3, 2026
Unprompted review
Reply from Pet Drugs Online
Hello,
Thank you for your feedback.
I’d really like to help resolve this for you but unfortunately, I'm not able to investigate this further from the information provided.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk
please include your order number so we can help as quickly as possible.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
I get what i want
When I ordered what i wanted the order is sent out very quickly just what i want.
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Really friendly and helpful
Really friendly and helpful, brilliant service.
Thank you.
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Rang first thing in morning to place…
Rang first thing in morning to place order for prescription medication and person spoke with answered all questions re medication too. Speedy delivery.
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Prompt service as usual.
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Excellent Prices but you need to be…
Excellent Prices but you need to be able to wait for Prescription. Emailed 18 August received 8th Sept
September 8, 2026
Unprompted review
Reply from Pet Drugs Online
Hello,
Thank you for your feedback.
I’d really like to help resolve this for you but unfortunately, I'm not able to investigate this further from the information provided.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk
please include your order number so we can help as quickly as possible.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Questions are answered
Questions are answered, medications are checked , no hassle.
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
as a senior citizen i struggle with…
as a senior citizen i struggle with devises on line so i prefer to phone for repeat prescription's .the help and understanding the staff give me is priceless too me thank you so much .
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Ordered in the morning arrived on time…
Ordered in the morning arrived on time with packaging still partly frozen..well done to Royal Mail as well
September 1, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Thyronorm
Just all-round service nice and pleasant to talk to and quick and efficient will use pet drugs online
For as long as I have Cats!!!
Thank you
Kris Turner
August 31, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Quickly Delivered
I ordered anti-inflammatory products for my dog with a prescription on Friday 28 August. Despite the Bank Holiday and the need to verify the prescription I submitted, the package arrive on Tuesday 1 September
August 31, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Polite response
Polite response, I order by phone.
Helpful responder.
Quick service with postal service
where I can check the progress of my delivery.
Thankyou
August 31, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Easy to place order
Easy to place order, very knowledgeable staff and very helpful. Excellent service
August 31, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
The after care was exceptional
The after care was exceptional, A card was sent with condolences card after you found out one if our cats is no longer here.
Thank you.
August 31, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Pet drugs on line- Always
Good , quick , efficient service from phone order to delivery
August 31, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
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