PETER HAHN Reviews 

I ordered a blouse on 6th May. Eventually, around 10th June, I received a pair of trousers, with the packing note for the blouse I had ordered. I returned the trousers on 14th June but still haven’t received a refund, a full 7 weeks later. I have spoken with customer services numerous times, with confirmation from them that they have received my parcel. Recently, two different customer services members have promised me that the refund would be processed that day. Since then, I have been contacted by customer services requesting for the second time that I send them a copy of my proof of postage. I have provided that by return each time. Still no refund. I don’t know what else I can do.
I see a review asking the same questions I’ve been asking, are Peter Hahn going bust? Do they have financial problems? They have tried to assure me that it is all because of the problems they have with their new computer, but I’m not convinced and am extremely concerned.
Now I have the response from Peter Hahn below, which I totally ignored. Did they not read the above properly which clearly states that I have already contacted customer services numerous times, and even promised a refund that day on two occasions.
Now, today, 14th August, I discover that Peter Hahn have been let off the hook! I contacted my credit card company a week ago. They have refunded my money and I have been told today that once the merchant knows the customer has received their money, they take no further action in most cases. So it’s the credit card company that loses out. DISGRACEFUL

I’ve shopped with Peter Hahn for many years and the service used to be good.
Now it’s dreadful and shows no sign of improvement.
I ordered a blouse early in July that showed ‘in stock’. The blouse hasn’t arrived. Rang customer services 3 times- first response was ‘it’s awaiting dispatch’, second response ‘it’ll be with you in 10 days as there’s a payment pending’.
Today the third response was it’s ‘out of stock’! I have waited nearly a month for a blouse that’s now not available for an event on Saturday!
Badly done Peter Hahn, you really need to treat your loyal customers better! If you can’t provide better service please stop sending ‘trusted shops’ emails as this clearly isn’t the case.

UPDATE - On 13 July I posted a 1 Star review here (would have given zero if I could) saying that a month after Peter Hahn received my returned items, I was still without a refund. It's now three weeks later and guess what? (No prizes for guessing, it's pretty obvious.) STILL NO REFUND!

I'd been contacted immediately after my last review asking for more info and being assured they would send it directly to the finance team to get sorted. I've emailed twice since, replies to which have assured me it's just a big backlog that's causing the issue, but still nothing.

Is this company about to go bust and I'm just being fobbed off until the administrators come in? Or did their recent 'system upgrade' (as they keep telling us is the issue) delete all my details? Or is it something else that's causing the problem.

Peter Hahn used to be a decent brand to buy from (a little slow with orders but at least things happened). Now its Trustpilot rating shows how far they've fallen in customers' opinions.

Just to update my previous review: finally the problem has been resolved and the missing item, ordered in April, due end of June, delivered. In the end I finally got through to a customer service helper who found my order, noted it had been despatched from Germany and gave me a delivery window (which was exact). Thank you Georgia! It is a great pity the preceding frustrating attempts to find out what had happened were so lengthy and unfruitful, and have soured what has previously been a good and productive relationship. The item itself is fine and of their usual good quality.

I placed an order for 3 pairs of shoes in April.
One pair eventually appeared, but not the other pairs.
The promise was for delivery by 17/7/23. As I had heard nothing I sent customer services an email. They did respond, but to tell me I would not be receiving the shoes.
This is not the first time this has happened.
CLEARLY, THIS IS A BUSINESS AT THE END OF ITS DAYS

In keeping with so many other reviews my wife’s promised refund goes back for an item purchased in March 2023 for £175.. after numerous phones calls, emails, proof of return, to date she has received NOTHING apart from empty promises.. we’ve now passed this to our credit card company for a refund.. the upshot is she will NEVER purchase from this DREADFUL company again & advise any other person to seriously think twice before doing so.!!!

UPDATE
Thank you Trustpilot, this is the first & only response we’ve had from Peter Hahn & it is still incorrect.. March 29th until 21st July is NOT actually close to 6 month’s, however this is a different & new excuse from all previous one’s, frankly another totally unacceptable excuse for their incompetence & bulls..t..!
We’ve been promised numerous times that a refund will be made but nothing is ever received…only lies..!

2nd Update
31st July Peter Hahn customer services telephoned to apologize, they confirmed that they had received the goods back & advised that the refund had been made.. 8th August nothing still received.. yep they continue to tell lies…!

3rd Update
Spoke with a Roy Hodson who advised a cheque will be issued in another 14 days & he faithfully promised to email us to confirm this … guess what, nothing..!
There all Con artists, totally deserve to fail, don’t go near this company as they are total liars.!

I've had the same problem as several people below - ordered in April, item due according to the website by end June. Endless, fruitless wait on the phone to find out what was going on, told in the end a refund would be issued and the item re-ordered (problem caused apparently by a system change-over) and I would be emailed with details. Nothing further so far....Very frustrating as they have been good in the past. I am concerned that the business is in trouble.

I have contacted Peter Hahn by email and phone, as suggested in their response to this review. Still nothing has been resolved, unfortunately.

Ordered a blue cardigan for my Mother's birthday on 7th May 2023, advertised in the Saga magazine. After several emails and phone calls and waiting weeks with nothing arriving, I cancelled the order in late June. I was told the refund would come in ten days and despite reassurance that Head Office would be dealing with my refund, nothing has happened. It is now the 15th of July, over 2 months since placing the order with Peter Hahn and still no refund.
Awarding 1 star rating for this company is way too generous. This has been my worst ever online shopping experience, causing huge stress and disappointment.

Shockingly poor customer service. Will never purchase from this company again. Avoid at all costs!

Update: Peter Hahn’s response to the appalling customer service is to contact customer service! Says it all!

I have bought items from Peter Hahn in the past and the clothes are certainly very high quality. The problem I have is they just won’t stop sending me catalogues. It’s such a criminal waste of paper. I keep asking them to cancel them and they are still sending them. It’s also now very difficult to get through by phone. They obviously don’t have enough staff in customer services.

Ordered my wife a dress for going to Italy for a wedding. Was told it was in stock. I asked if we could have a quick delivery but was told this was not possible. They promised delivery in 8-10 days. Checked on day 9 to be told it was not in stock and it would be delivered in "ABOUT" 2 weeks. we're off to Italy without the dress. The contact at the end of the phone didn't seem to care and just kept repeating that the dress was out of stock and they were not getting the right information. Delivery and Customer Service are absolutely appalling.

I like shopping with Peter Hahn. Most of my wardrobe is now made up of European and great quality German manufacturing. You find unusual clothes and not on the high street fabrics and really good prints. I also shop with QVC which is so bad by comparison. At Peter Hahn you can return things for free, QVC charge you. Yes, delivery is slower, well very slow, but unless you're in a rush that makes it worth waiting for, like Christmas I reckon. The sales discounts and promotions are very well executed. I suppose they dont ship to UK until they have a full container, which makes sense for export purposes.

Still waiting for a refund after being overcharged in April.
The response to my reviews is to email Peter Hahn, have done this numerous times and they just say they are working through the backlog.
I am beginning to think when their system was updated they lost a lot of customer information
I don't know what else to do.
will never order from them again .

Another response from Peter Hahn to e mail them how many emails do they want from me. Terrible customer service

Order placed 20th May.
I was told that this was processed and dispatched on 2nd June and to allow 8-10 days for delivery and that tracking details would be sent when available.
Email sent 14th June asking once again for tracking details but received no reply.
Email sent 18th June cancelling the order.
Email received 19th June saying that the order had been dispatched and could not be cancelled.
Email sent 20th June asking once again for tracking details.
Email received 22nd June saying tracking system not working and that order should arrive 3-5 days.
29th June contacted my card supplier to initiate chargeback procedure.
7th July email from bank saying chargeback claim upheld and money returned to bank

I waited over a month for a pair of trousers, which didn't fit and were promptly retuned.
I too have been waiting over a month for a £200 refund.
My bank is now treating it as a dispute and is pursuing it with PH on my behalf.
I am very grateful as I have called and emailed on at least ten occasions. A shocking way to run a business. Never again
Update: when I bought the trousers I was charged twice, I questioned this and it was refunded. They are now saying this is my refund for the goods returned - this practice must be illegal?

I ordered a coat and a dress from Peter Hahn costing over £400, which took 6 weeks to arrive, the delay due to the ‘new system’. The order arrived too late so I sent it back straight away. I have the tracking that says it was delivered back to Peter Hahn on 23 June but have had no acknowledgment of the return despite emailing several times. Meanwhile they have still not returned my £413. Dreadful service and I will not be ordering from them again!

I’ve been a loyal customer of Peter Hahn as I like the quality & choice of their clothes . However in April of this year I sent two items back for a refund which was acknowledged in a reasonable time frame. However it then took 6weeks of numerous emails and phone calls before the £195 was refunded.I as with other customers I’ve read on Trust pilot encountered stalling tactics & new system excuses . As a result I have decided to source my future purchases with other companies.

My elderly grandmother ordered a trench coat for £429 which arrived at the start of June. She tried it on, didn’t like it and sent it back the next day and has confirmation that it’s arrived with Peter Haan. She is still waiting for a refund and despite several calls to customer service (who have been no help whatsoever) she is still out of pocket a month later.

Over priced.
Poor quality.
Awful customer service.

My grandmother deserves better than that.

Shoes ordered 11 May, payment taken 21 May, still awaiting delivery 30 June. As others have said, customer service offer platitudes, the most recent promised delivery by end of week. No contact from the company, no explanation of this current mayhem which they state on this site has been resolved. It hasn’t. I am now about to phone for the fourth time.
Am now told shoes are out of stock although showing as available on the website. Have been promised a refund. Am laughing hysterically.
Yesterday I was promised a refund within 5 days, today I am told I am not due a refund as no money has been taken from me. Funny that, I can see on my statement the exact price of the shoes taken from my account on 9 June next to the name Peter Hahn.
Trading Standards next.
Refund promised within five days from 4 July. Guess what? No refund six (working) days later.
Yay 😃 result!

If I could give it nothing I would. As others have found out orders not received, told I would get a refund. Next phone call told it had been dispatched, different story the next time. This has gone on since 30th April! Never again. Frankly if todays assurances don’t happen by next Friday as promised I will have to take more formal action. Never again, my worst experience ever.