PETER HAHN Reviews 

I wish I had read the reviews before ordering! Order confirmation indicated a delay due to ‘new system’; not that new if you read reviews. After ten days of no word I rang and was told my order was the next to be dealt with. After three weeks I rang again and was told it was out of stock! It was in stock when I bought it! Avoid at all costs is my advice, I certainly won’t order again.
At the same time as ordering from PH I placed an order with Aspiga, it arrived the next day.

Still waitign for my refund since 3rd June. Every week I get the same old drivvel and every week they fail to send the refund. The measure of a good company is how they handle things when things go wrong and this company is utter rubbish. They blame the Germans (literally) and do nothing. They truly are a RUBBISH COMPANY.

Zero actually.

I would advise all those awaiting refunds to go direct to the head office in Germany. That worked for me. Go to the top or you will just be in the huge backlog.

They even have the nerve to send me catalogues which I haven’t requested. As if I would ever use this company again!!!!!!

I ordered a month ago and have been charged for the 2 items not received but was only charged on the date of dispatch for the 3rd. I phoned and was told items were available and would be dispatched shortly. They have not. My e mails are not being responded to. I have just received a catalogue, it’s gone straight in the bin unopened.

I am still waiting for a refund for an order placed 29th April 2023.
This order did not arrive .
I cancelled as it was too late for me, was told it had already been dispatched so would have to return once it had been delivered.
This parcel was delivered beginning of June whilst I was on holiday, I had advised the company of this.
I returned the goods by Royal Mail 26th June , despite contacting PETER HAHN I am still waiting for my refund.
Extremely poor company to deal with , would dissuade any one from using them.

I ordered shoes from Peter Hahn on 22/05/23. As yet they have not been delivered despite several phone calls and promises that they had been dispatched and that I would receive them in 8 - 10 days. It has now been 5 weeks. I have spoken to several people at the Customer Services department ( Jane Chapman, Laura, Danny Bradfield and others) and received the same response, i.e. they would arrive next week and they could not give me a refund because the items had already been dispatched. This last statement was obviously an untruth. I have just spoken to Nicky who told me that the item has been dispatched and there is now an open investigation into its whereabouts. I have asked for an email confirming this. It would have been polite to keep me up to date with this!

New system is being blamed for everything !!! I tried to cancel my order before it had been despatched but as it had already been charged to my credit card it could not be cancelled. Apparently no orders were dispatched in May 2023 at all (!!!) even though they took payment. Goods were returned 2 weeks ago and still no refund. I have chased them on the phone but again the new system is being blamed. They have now had my money for over 4 weeks and i am still waiting for confirmation they are processing my refund. Do not order from them !!!!
Well I have done as they request and sent an email - lets see how long before they reply !!
Well the email worked !! The refund has been credited back to my card today - at last they have done something right !!!!

I ordered a cardigan on 17th May. When it had not arrived a few weeks later I cancelled the order. Maybe a fortnight later I noticed that the money had been taken from my account, I emailed customer service and was told that it had been sent from Germany and could not be cancelled now as it was in transit! Delivery was expected in 8/10 days. I was told to refuse delivery and my money would be refunded once they received the item back. The item has still not arrived 10 days later and they still have my money, they are not replying to my emails…….I am so tired of this company’s inability to provide a minimum service!!!

A promised discount didn’t register on purchase on 16 April and I was told this would be credited back to me. Still waiting and no response to latest email. T shirt ordered on 6 April has not been received despite still being for sale online. I do not want to receive emails from this company anymore but their unsubscribe button is faulty and again no response to my email requests to be unsubscribed.

I have made 4 phone calls to customer service asking them to send me a returns label after explaining that the packaging material they sent my item in was inadvertently discarded and dress I ordered was too small. All of the assistants there told me the same thing that they would send it by email, I am still waiting, surely this is not rocket science, what is happening with this company. I started this journey 11 days ago.

I ordered a ladies cardigan on 27 May 2023 expecting to wait the normal 3-5 working days. To my chagrin, on receiving Peter Hahn’s confirmatory email, it was clear that they were anticipating delays to the despatch of orders, judging by the warning banner at the head of their email. My first question would be, “why aren’t customers warned of delays, BEFORE they place their orders?” So, 0/10 for that to begin with. I then waited for 3 weeks, during which time I received no further correspondence from the company. After ringing customer services, they told me today that my order had still to be despatched ( but fortunately for me they hadn’t yet taken payment). I decided to cancel. It looks from the other Trustpilot reviews, that I dodged a bullet there. I wouldn’t advise potential customers to place an order any time soon, as it sounds as though it’s taking quite a while for the company to catch up on the considerable backlog. Caveat emptor ( buyer beware)!

Ordered 2 items on 25th March 23. One arrived mid April and with which I am very pleased. The 2nd item has been charged to my card 9 days ago and I still have not received it; the helpful customer service lady today advised that the item should be with me by 21st June - 2 wks after paying for it. WHY SUCH SLOW POSTAL SERVICE on top of SLOW order processing. Three months after ordering my item it's finally on its way (I do hope I receive it by the 21st). Not good enough Peter Hahn.
Edit 23 June - still no sign of the item. Just spoke to customer service who say the item only left the warehouse in Germany on 17th June, 2 days after I was give the information above!!! What is going on?

I am also waiting for a refund, endless emails, phone calls, ‘your money will be refunded 3-5 days’, still not received my money, been waiting since early May.
I am seriously wondering if this company is actually solvent.
Sat 17/6/23. Thanks for your generic worthless response to my review, please just refund my outstanding balance of over £200.
Update, in the end I approached my credit card supplier, they were able to obtain my full refund within 48hrs from Peter Hahn. Thanks go to M&S

If only! My third review. I have had 4 emails and now a post telling me all refunds have been issued and I need to wait 3-5 working days to see the money in my account. Well, the first such “reassurance” came by email 21 days ago and that was after jolly emails asking for patience and understanding because PH had IT issues. I have telephoned PH three times. In one call I was told the refund had been processed and was on its way. In a subsequent call I was told there were ongoing problems with the computer system and PH could not say when the refund would arrive. In the final call approx 2 weeks ago I was told that the call handler would chase the refund. So, the post yesterday in response to my review merely adds insult to injury. I am not sure I can be bothered to waste another 30 minutes of my life making a call to people who either know nothing (best case scenario) or who are being ( how can I put this tactfully?) economical with the truth. Might be less stressful to sue in the small claims court, but I fear PH may not be good for the money.

...sadly, they've gone to hell in a handcart. I placed an order for 3 in-stock items a month ago and still have received nothing, nor a single update. I was told upon phoning two weeks ago they'd be here soon, but no such luck. To put the cherry on the cake, when I phoned up to cancel today they didn't even apologise.

I placed an order in April and the money was taken from my account on 22 nd May. I had been in touch with PH to chase the order - it’s very difficult to get in touch by phone. I received a response to my email to tell me it would take 10 days to dispatch the order from taking the money.
This time line is well passed and no further word from the company.
I am doubtful I will ever see my order - £200 given to PH. If the company survives this crisis ( something to do with updating their computer system - if that is to be believed) I shall not be using them again and cannot in all conscience recommend them. Appalling customer service in this day and age.

Update.
Not much has changed since last entry.
My goods didn’t arrive again so I queried what was happening and they were apparently returned to the warehouse by the post office! So I cancelled one of the trousers by phone and was told I would be refunded. This didn’t happen and after many more emails and phone calls I was assured a refund was issued on 31.5.23 which I have never received. Then hey presto last week I received both trousers, on order since 4th/5thMay respectively, one of which I was assured on more than one occasion was cancelled. I have returned the second (cancelled pair) pair and awaiting refund so watch this space. So much misinformation and disinformation. I have written to board members of Peter Hahn to inform them of what is happening to customer service but have yet to receive a reply!
This scenario has cost me time and money as I have accrued interest on my credit card, so worrying and disappointing. I won’t be ordering from them again.

Same as other customers, long delays in refunds, goods not arriving despite money being taken.Lots of glossy brochures but service diabolical. I tried to cancel but goods apparently sent though not yet received. No emails to inform me of progress. If they ever arrive and I return them will I ever get my refund? These delays cost me on my credit card. It’s a shambles and very worrying.

Thank you for taking the trouble to reply, however I would much prefer it if you answered my emails asking for information as to the whereabouts of my order, or even an email to inform me as to the state of play of my orders/refunds.

Still no delivery..no explanation or royal mail tracking no.... just excuses re computer but taken money from my bank. had 3 other orders del from Germany...took less than a week.... I will NEVER EVER ORDER FROM THE COMPANY AGAIN

The company claims excellent service but fails to practice this.
Delivery dates are mythical and when they encountered problems they offered 20% off next purchase. They refused to allow me to cancel order as they had computer difficulties, and I was going abroad and was not going to be there to accept package.
Never again! Order took 3/4 weeks to arrive.

Have made many purchases from this company love the style and quality of the clothing.
But when they offer a 30% discount the online ordering system reverts to the original price.
I received an invoice for the reduced price but was charged the full price. A month later after phone calls and e mails I am still waiting for the refund. Terrible service. I won't be ordering from them again